Fix: Vitality App Not Working

By Jyoti . November 9, 20225 Mins read

Vitality is a wellness app, User can do vitality health checks and take reviews.

Users can set goals and vitality track the time spent on workouts.

You can submit evidence of your activities for instant vitality points and can browse vitality’s rewards partners.

Use the GPS to locate the nearest GYM and participate in an activity or on the road for business or pleasure.

Are you facing issues in the Vitality app, Vitality app not working for you?

Are you facing any of below issue:

Vitality app crashing/ freezing/ stopping
Vitality app stuck on loading
Vitality login issue
Vitality something went wrong
Vitality app black screen or white screen

Don’t worry you are not alone. Lot of other people also face the same issue.

In this article, we will explain why the Vitality app is not working and how to fix it.

Why Is The Vitality App Not Working?

If Vitality app not working, It can happen due to several reasons, such as:

Your device is not compatible with Vitality app
You have turned on the low data mode in your mobile
You haven’t updated the Vitality app in a long while
There may be a glitch or a bug in the Vitality app.
Vitality server is down
Your Wi-Fi or mobile data is not working properly

How To Fix Vitality App Not Working?

Fix 1: Try Alternating Between Wi-Fi And Mobile Data

One of the most common reasons why the Vitality app is not working is an unstable internet connection.

So, The first step is to check and ensure a stable internet connection.

However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.

Try alternating between Wi-Fi and mobile data to see if the Vitality app issue is related to your connection.

If your experience differs, we recommend you reach out to your service provider for more info.

So, check your internet speed. Turn ON and OFF your mobile data or check the router in case you are using wifi.

Also, try to switch from mobile network to wifi or wifi to mobile network.

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Fix 2: Try Closing And Reopening Vitality App

Sometime, closing and again opening the Vitality app resolved the issue.

So, First close the app and then try to open it again. It will fix your issue and the Vitality app will work fine.

If the Vitality app is still not working then try out other fixes.

Fix 3: Check Vitality Server Is Down Or Not

If Vitality is not working then there are chances that there are some bugs or glitch in the Vitality App or the Vitality server is down.

There are many ways to check if the Vitality server is down or if there is some bug/ glitch in Vitality.

First way is to go to downdetector >> Search for Vitality >> check if there is a spike in the graph or not.

If there is a spike then either Vitality server is down or there is some bug.

Another way is just search on Twitter “Vitality down”. You can check the latest tweets regarding the same or not.

In this case, you can’t do anything so just wait for some time until the bug is resolved by the Vitality team or the Vitality server is up.

Fix 4: Log Out And Login Into Vitality App

You can try to logout from the app and then again login into the app.

After that check issue is resolved or not.

If the Vitality app is still not working then try out other fixes.

Fix 5: Clear Vitality App Cache

Most of the time, when there is some issue with a Vitality app, clearing the app cache will resolve the issue.

To clear the Vitality App cache,

For Android users, Go to settings >> Find Vitality App and click on that >> Tap on clear cache >> Vitality App cache will be cleared.

For iPhone users, Go to iPhone settings >> Go to General >> Find Vitality App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Vitality app.

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Check Vitality app working or not after Clearing the app cache.

Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.

Fix 6: Disable Battery Saving Mode

Make sure nothing is being affected by “Low Power Mode.”

Low Power Mode is OK, however if you do, make sure you open SweatVitality at least once every 12 hours.

For Android users, Go to settings >> Search for SweatVitality app >> Toggle OFF Battery Saver mode if it is Toggle ON.

For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.

Note: Available screens, settings or steps may vary by software version, and phone model.

Fix 7: Delete And Reinstall Vitality App

To Fix Vitality app issues, first delete and then reinstall the Vitality app. Sometimes Uninstalling and Reinstalling the Vitality app will resolve the issue.

So, First Uninstall the app from your phone after that re-install again and check if the Vitality app is working or not.

If the Vitality app is still not working then try other fixes.

Fix 8: Update Vitality App To Latest Version

One of the potential reasons for the Vitality app stopped working is you are using an older version of Vitality app.

Updating the Vitality app to the latest version will fix all previous bugs in the app which were known to the Vitality support team.

Always update the Vitality app with the latest version because sometimes the old version does not work perfectly.

If your Vitality app version is outdated then it may not work properly.

Updating the Vitality app to the latest version will fix all previous bug in the app which were known to the Vitality support team.

‘Update’ means you’re not on the latest version and you need to update your App.

You can also do an auto update of the app if you want, that will keep your app updated always with the latest version and bug free.

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For Android users, Update Vitality app from Google Play Store.

For iPhone users, Update Vitality app from App Store.

Fix 9: Disable VPN

If you are using VPN on your device and it’s enabled then the Vitality App might not work.

So, First disable the VPN on your device and then check if the Vitality app will work.

Fix 10: Check The Compatibility Of Your Device With Vitality App

If the Vitality app is not working on your device, then first check compatibility of your device with the Vitality app.

If your device is not compatible with the Vitality app then use another device which is compatible with the Vitality app. The Vitality app will work fine and the issue will be resolved.

Fix 11: Hard Reboot Your Device

If the above solution is not working then sometimes, there is an issue with your device not Vitality app. So, Close the Vitality app and hard reboot your device.

After rebooting the device, the Vitality App will work fine.

Fix 12: Contact Vitality Support Team

After performing the above fixes, if the Vitality app is still not working then contact the Vitality support team.

Explain your issue properly to the Vitality support team. After that follow the Vitality team instruction.

They will help you to fix your Vitality app related issue.

Vitality App Notification Not Working

Vitality app notification not working because you have not enabled the notification for Vitality app.

For Android users, Go to settings >> Go to apps >> Tap on Vitality app >> Toggle ON notification.

For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on Vitality app >> Toggle ON notifications.

Notification will be enabled for the Vitality app.