With the mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device.
Are you facing issue in Direct Express app, Direct Express app not working for you? Don’t worry you are not alone. Lot of other people also facing same issue.
In this article, we will explain why Direct Express app not working and how to fix it.
Why Is Direct Express App Not Working?
If Direct Express app not working, It can happen due to several reasons, such as:
- There is some technical issue in Direct Express app or Direct Express server is down.
- You are using VPN on Your Phone
- You have turned on the low data mode in your mobile
- You haven’t updated the app in a long while
- You haven’t cleared the app cache
- Your Wi-Fi or mobile data is not working properly
How To Fix “Direct Express App Not Working”?
Fix 1: Wait For Sometime Until Direct Express Technical Issue Resolved
If Direct Express not working then high chances that there are some technical issue in Direct Express App or Direct Express app server is down and Direct Express team already know and is working to resolve the issue.
In this case, you can’t do anything so just wait till issue is resolved from Direct Express team side or Direct Express server is up.
Fix 2: Try Alternating Between Wi-Fi And Mobile Data
Try alternating between Wi-Fi and mobile data to see if the issue is related to your connection. If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 3: Log Out And Login Into Direct Express App
To Fix Direct Express App issue, first logout from the app and then again login into the app. This Will fix the issue and Direct Express App will work fine.
If still Direct Express app not working then try out other fixes.
Fix 4: Clear Direct Express App Cache
Most of time, when there is some issue with Direct Express app, clearing the app cache will resolve the issue.
So, To fix Direct Express app issue, clear Direct Express app cache. To clear the Direct Express App cache,
For Android users, Go to settings >> Find Direct Express App and click on that >> Tap on clear cache. Direct Express App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find Direct Express App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Direct Express app.
Check Direct Express app working or not after Clearing the cache.
Fix 5: Delete And Reinstall Direct Express App
To Fix Direct Express app issue, first delete and then reinstall the Direct Express app. Sometime Uninstalling and Reinstalling the Direct Express app will resolve the issue.
So, First Uninstall the app from your phone after that re install again and check Direct Express app is working or not.
If still Direct Express app not working then try other fixes.
Fix 6: Update Direct Express App To Latest Version
To Fix Direct Express app issue, update Direct Express app with latest version because Sometime old version not work perfectly.
If your Direct Express app version is outdated then it may not work properly.
Also updating the Direct Express app to latest version will fix all previous bug in the app which were known to Direct Express support team.
You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.
Fix 7: Check Compatibility Of Your Phone With Direct Express App
If Direct Express app not working in your phone, then first check compatibility of your phone with Direct Express app.
If your phone is not compatible with Direct Express app then use another phone, Direct Express app will work fine and the issue will be resolved.
Fix 8: Disable VPN
If you are using VPN in your phone and its enabled when you login into Direct Express app then Direct Express App might not work.
So, To Fix Direct Express App issue, first disable the VPN in your phone and then check Direct Express app will work.
Fix 9: Restart Your Device
If above solution not working then sometimes, there is an issue with your device not Direct Express app. So, Close the Direct Express app and restart your device.
After Restarting the device, Direct Express App will work fine.
Also Read: What Does Do Not Disturb Do?
To Fix Direct Express app issue, check for stable internet connection, delete and Reinstall the Direct Express app. This will fix your issue and Direct Express App will work fine.
Alternately, there are chances that there are some technical issues in Direct Express App. So, in this case wait till the those technical issues resolved by Direct Express team.
After that also update Direct Express app to latest version if available and Direct Express App will work fine.