Fix: Shopify App Not Working

By Jyoti . November 6, 20225 Mins read

Shopify app is an eCommerce App that lets you create your own store, manage orders and find customers online.

Users can organize products, accept credit card payments, customize a storefront, and analyze sales stats.

It is easy to use and set up, it is secure and reliable.

It provides 24/7 customer service.

Are you facing issues with the Shopify app, Shopify app not working for you?

Are you facing any of below issue:

Shopify app crashing/ freezing/ stopping
Shopify app stuck on loading
Shopify login issue
Shopify something went wrong
Shopify app black screen or white screen

Don’t worry you are not alone.

Lot of other people also face the same issue.

In this article, we will explain why the Shopify app is not working and how to fix it.

Why Is The Shopify App Not Working?

If Shopify app not working, It can happen due to several reasons, such as:

Your device is not compatible with Shopify app
You have turned on the low data mode in your mobile
You haven’t updated the Shopify app in a long while
There may be a glitch or a bug in the Shopify app.
Shopify server is down
Your Wi-Fi or mobile data is not working properly

How To Fix Shopify App Not Working?

Fix 1: Try Alternating Between Wi-Fi And Mobile Data

One of the most common reasons why the Shopify app is not working is an unstable internet connection.

So, The first step is to check and ensure a stable internet connection.

However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.

Try alternating between Wi-Fi and mobile data to see if the Shopify app issue is related to your connection.

If your experience differs, we recommend you reach out to your service provider for more info.

So, check your internet speed.

Turn ON and OFF your mobile data or check the router in case you are using wifi.

Also, try to switch from mobile network to wifi or wifi to mobile network.

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Fix 2: Try Closing And Reopening Shopify App

Sometime, closing and again opening the Shopify app resolved the issue.

So, First close the app and then try to open it again.

It will fix your issue and the Shopify app will work fine.

If the Shopify app is still not working then try out other fixes.

Fix 3: Check Shopify Server Is Down Or Not

If Shopify is not working then there are chances that there are some bugs or glitch in the Shopify App or the Shopify server is down.

There are many ways to check if the Shopify server is down or if there is some bug/ glitch in Shopify.

First way is to go to downdetector >> Search for Shopify >> check if there is a spike in the graph or not.

If there is a spike then either Shopify server is down or there is some bug.

Another way is just search on Twitter “Shopify down”.

You can check the latest tweets regarding the same or not.

In this case, you can’t do anything so just wait for some time until the bug is resolved by the Shopify team or the Shopify server is up.

Fix 4: Log Out And Login Into Shopify App

You can try to logout from the app and then again login into the app.

After that check issue is resolved or not.

If the Shopify app is still not working then try out other fixes.

Fix 5: Clear Shopify App Cache

Most of the time, when there is some issue with a Shopify app, clearing the app cache will resolve the issue.

To clear the Shopify App cache,

For Android users, Go to settings >> Find Shopify App and click on that >> Tap on clear cache >> Shopify App cache will be cleared.

For iPhone users, Go to iPhone settings >> Go to General >> Find Shopify App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Shopify app.

Check Shopify app working or not after Clearing the app cache.

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Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.

Fix 6: Disable Battery Saving Mode

Make sure nothing is being affected by “Low Power Mode.”

Low Power Mode is OK, however if you do, make sure you open SweatShopify at least once every 12 hours.

For Android users, Go to settings >> Search for SweatShopify app >> Toggle OFF Battery Saver mode if it is Toggle ON.

For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.

Note: Available screens, settings or steps may vary by software version, and phone model.

Fix 7: Delete And Reinstall Shopify App

To Fix Shopify app issues, first delete and then reinstall the Shopify app.

Sometimes Uninstalling and Reinstalling the Shopify app will resolve the issue.

So, First Uninstall the app from your phone after that re-install again and check if the Shopify app is working or not.

If the Shopify app is still not working then try other fixes.

Fix 8: Update Shopify App To Latest Version

One of the potential reasons for the Shopify app stopped working is you are using an older version of Shopify app.

Updating the Shopify app to the latest version will fix all previous bugs in the app which were known to the Shopify support team.

Always update the Shopify app with the latest version because sometimes the old version does not work perfectly.

If your Shopify app version is outdated then it may not work properly.

Updating the Shopify app to the latest version will fix all previous bug in the app which were known to the Shopify support team.

‘Update’ means you’re not on the latest version and you need to update your App.

You can also do an auto update of the app if you want, that will keep your app updated always with the latest version and bug free.

For Android users, Update Shopify app from Google Play Store.

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For iPhone users, Update Shopify app from App Store.

Fix 9: Disable VPN

If you are using VPN on your device and it’s enabled then the Shopify App might not work.

So, First disable the VPN on your device and then check if the Shopify app will work.

Fix 10: Check The Compatibility Of Your Device With Shopify App

If the Shopify app is not working on your device, then first check compatibility of your device with the Shopify app.

If your device is not compatible with the Shopify app then use another device which is compatible with the Shopify app.

The Shopify app will work fine and the issue will be resolved.

Fix 11: Hard Reboot Your Device

If the above solution is not working then sometimes, there is an issue with your device not Shopify app.

So, Close the Shopify app and hard reboot your device.

After rebooting the device, the Shopify App will work fine.

Fix 12: Contact Shopify Support Team

After performing the above fixes, if the Shopify app is still not working then contact the Shopify support team.

Explain your issue properly to the Shopify support team.

After that follow the Shopify team instruction.

They will help you to fix your Shopify app related issue.

Shopify App Notification Not Working

Shopify app notification not working because you have not enabled the notification for Shopify app.

For Android users, Go to settings >> Go to apps >> Tap on Shopify app >> Toggle ON notification.

For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on Shopify app >> Toggle ON notifications.

Notification will be enabled for the Shopify app.