Xbox is a popular choice among youngsters in the category of video gaming. Xbox was launched by Microsoft in 2001.
They have one of the best ranges of gaming consoles, games, and gaming controllers. The brand is known for its exclusive range of video gaming products.
Their games are available and can be brought from their Xbox store.
Some people are recently facing the issue of their Xbox store not working. They are not able to make purchases, or they are facing various errors like “try again” and a black screen.
Why Xbox Store Not Working?
Your Xbox store might not be working because the Microsoft Store is under maintenance. When the store is under maintenance, it restrains people from buying from the store.
The other reason might be that your Xbox 360 console might be corrupted. Other possible reasons might include the extra unnecessary cache, marketplace data file, or your app has crashed due to update problems.
How To Fix “Xbox Store Not Working“?
If you want some solutions to fix your problems related to the Xbox Store, you should follow the given methods and see what works out for you:
Fix 1: Check The Services
Sometimes, there is no problem from your end but the server of the platform is down. You can follow the steps below to check if there is some technical issue going on from the platform’s side:
- Go to your browser.
- Then, visit their website www.xbox.com.
- Click on the support section.
- Then, click on the Xbox status option.
- Check if the server is down or under maintenance.
- You can also visit (https://support.xbox.com/en-IN/xbox-live-status) to check the status.
Fix 2: Clear The Cache
You should try and clear the cache files for your Xbox console. To do so, follow the given steps:
Steps to clear cache of your Xbox console:
- Click the Guide button on your controller.
- Go to settings.
- Select system settings.
- Then click on storage.
- Press the Y button on your controller for Device Options.
- Now click clear system cache.
- Select yes to clear the cache.
- Click the Guide button on the controller to return back.
- Restart your console.
- See if this solution worked out for you.
Fix 3: Deleting The Files
Sometimes, the errors might occur because of temporary files loaded in your Xbox. You can delete the Marketplace System Data files and check if the error goes away. Follow the given steps to do the same:
Steps to delete the Marketplace System Data files:
- Go to settings in your console.
- Then go to the system.
- Select storage.
- Then click on primary storage devices.
- Then hit the system items.
- Click on Marketplace system data.
- Then hit the delete option.
- Restart your console.
- Now try to download or buy the item again.
Also Read: Home Xbox Vs Xbox
Why Does The Xbox Store Keep Saying Something Went Wrong?
Your Xbox store says that something went wrong occurs mostly due to the cache problem. When there is a load of cache that restrains your smooth functioning of the Xbox store.
You can simply solve this issue by clearing the cache of your Xbox console.
Steps to clear cache of your Xbox console:
- Click the Guide button on your controller.
- Go to settings.
- Select system settings.
- Then click on storage.
- Press the Y button on your controller for Device Options.
- Now click clear system cache.
- Select yes to clear the cache.
- Click the Guide button on the controller to return back.
- Restart your console.
- See if this solution worked out for you.
Why Won’t Your Xbox Let You Make Purchases?
Your Xbox store might not allow you to make purchases because the Microsoft Store is under maintenance. When the store is under maintenance, it restrains people from buying from the store.
The other reason could be that your Xbox 360 console might be corrupted. Other possible reasons might include the extra unnecessary cache, marketplace data file, or your app has crashed due to update problems.
Also Read:
Why Does Your Xbox Say You Need A Parent To Buy This?
Xbox may say you need a parent to buy this because the Microsoft account that you used to log in has the date of birth set in such a way that it is of someone who is not 18 yet.
That is the reason it asks for parental consent to carry out purchases. You need to be at least 18 years of age in order to purchase the apps and games on Xbox without parental consent.
Conclusion
Xbox is a gaming provider of many games like Minecraft, Sniper Elite, The hunter, Blaz Blue, Pulse racer, and many others. Some of these games need to be purchased from the Xbox store.
If your Xbox store is facing some problems, you can try the methods given to see if that works out for you.
We hope the article helped you clear your queries related to Xbox and their store. If you are still facing some issues, you can always contact Xbox support.
