Are you getting error 1 in Philo when you are trying to open it through your Smart TV?
The error should show the message, “An Unknown error occurred, Please press back and try again later, Sign in attempted with: null/ code: -1”.
If you are facing an error like this while trying to sign in to your account in Philo you are not the only one because there are many other users who are also facing this issue.
This problem is occurring in FireStuick, Android TV and all other Smart TVs.
While Philo is a great platform to watch TV series and movies but similar to other platforms it can also have issues and problems.
In this article, we will be going over Philo error code 1 and how you can solve that error in your Smart TV.
Why Are You Seeing Philo Error Code 1?
We have yet to receive a concrete response from Philo regarding why this error 1 is occurring.
However, it could be a bug that has come to the Philo system with the latest update or it could be an issue with your internet connection.
Though it is most probably due to a system glitch or a bug that is causing this error 1 and showing the message, “An Unknown error occurred. Please press back and try again later. Sign in attempted with: null/ code: -1” when you are trying to open Philo.
But this does not mean that there are no fixes for this issue.
In the section below there are some fixes given that you can try to solve this issue.
How To Fix Philo Error Code 1?
In this section, you will learn the various foxes that you can try to solve the issue of error 1 in your Philo platform.
You can however try to contact the Philo Team through the link given below in the error message, “philo.com/contact” and get help from the Philo Team.
However, if you would like to try to fix it by yourself first then please follow the solutions given below.
1. Hard Reset Your Smart TV
The first thing that you can try is to do a hard reset of your Smart TV.
To do that just switch off the TV and then unplug all the plus connecting it to the power supply.
Then wait for a few minutes and replug again.
Now, open your TV and check whether you are able to sign in to your Philo account.
2. Disconnect Wifi And Reconnect Again
The next thing that you can do is disconnect your wifi and check the router.
You can switch off the router and then unplug it.
After some time you can replug it and then connect to the TV again to see if that helps solve the issue.
Don’t forget to switch on the router and wait till all the lights are functioning properly.
3. Clear The Cache Of Philo
The next thing that you can do is clear the cache of Philo from your Smart TV.
You can find the Cache by going to the Apps of your TV and then clicking on Philo.
Cache sometimes stores corrupted and junk files due to which your Philo might be unable to function properly and had to show the message, “An Unknown error occurred. Please press back and try again later. Sign in attempted with: null/ code: -1”.
Try to clear the cache and then open your Philo again and you should now be able to properly sign in to your Philo platform.
4. Restart Your Smart TV
As an alternative method, you can also restart your Smart TV.
If it is a glitch or a bug that could be solved from your end then doing this would help you in solving the issue.
5. Contact The Philo Support Team
However, if you can’t fix the error code 1 in your Philo even after going through the fixes given above then you will have to contact the Philo Support Team.
If it is a bug in the system then the chances are that they are already working to get rid of it.
You can report your issue to them and they will be able to help you out.
