If you’re having trouble checking out on Macy’s website, you’re not alone.
Many customers have reported issues with the checkout process, including error messages, slow loading times, and payment processing problems.
While this can be frustrating, but no need to worry further!
We have curated this blog to provide you with possible solutions to fix the Macy’s checkout not working error and complete your purchase.
What Causes Macy’s Checkout Not Working?
If you are experiencing issues with Macy’s checkout, it can be frustrating and confusing. Here are some possible causes of Macy’s checkout not working:
1. Technical Issues
Sometimes, Macy’s website experiences technical glitches that can affect the checkout process. This can be due to server problems, website maintenance, or other issues.
2. Browser issues
The checkout error at Macy’s could be caused by issues with your web browser.
This might include outdated browser software, conflicting browser extensions, or cached data causing problems with the checkout process.
3. Payment Issues
If there is an issue with your payment method, it may prevent you from completing your purchase.
This could be due to an expired or invalid credit card, insufficient funds, or a mismatch between the billing address provided and the one on file with the payment provider.
Additionally, some payment methods may not be accepted by Macy’s website.
4. Shipping Issues
Macy’s checkout may not work if there is an issue with your shipping information. For instance, adding an incorrect address, name or other details can cause a checkout error.
How To Fix Macy’s Checkout Not Working?
To fix Macy’s checkout not working, you can refresh the page, use a different payment method, and try using a different browser. Additionally, clear the cache of your browser and update it.
1. Check Internet Connection
The first thing you should do is check your internet connection. A slow or unstable internet connection can cause issues with the checkout process.
To check your internet connection, you can follow these fixes:
Check The Network Settings
Verify that your Wi-Fi settings are correctly configured and that you are connected to the correct network. Switch to a wired cable connection if Wi-Fi doesn’t work properly.
Test Your Internet Speed
Another troubleshooting fix is to check your network speed. To perform a speed test on your internet connection, follow these simple steps:
- Choose a Speed Test Service: Select a reputable speed test service such as Speedtest by Ookla.
- Run the Test: Follow the on-screen instructions to initiate the speed test. This typically involves clicking on the “GO” option.
- View the Results: Once the test is complete, the service will display your download and upload speeds, as well as other relevant metrics such as ping or latency.
Troubleshoot The Network
On Windows:
Navigate to Start > Settings > Update & Security > Troubleshoot, then select “Internet Connections” and follow the on-screen instructions to run the network troubleshooter
On Mac OS:
- Click on the Apple logo in the top-left corner.
- Select “System Preferences.“
- Click on “Network.”
- Select the network connection you want to troubleshoot and click on “Assist me” or “Diagnose” to run network diagnostics.
2. Refresh The Webpage
Sometimes, the issue with Macy’s checkout not working can simply be due to a temporary glitch or error. In this case, refreshing the page may be all that is needed to resolve the problem.
To refresh the page, simply click the refresh button on your browser or press the F5 key on your keyboard.
3. Check Macy’s Server Status
- Visit the Downdetector website.
- Search for “Macy’s” in the search bar to find the current status and any reported outages or issues with Macy’s server.
This will provide real-time information on any reported problems with Macy’s server.
4. Use A Different Payment Method
Ensure that your chosen payment method is compatible with the store’s checkout system. If you’re having trouble with a specific payment method, try using a different one.
Macy’s accepts a variety of payment options, including credit cards, gift cards, and PayPal. You can also use the Macy’s Wallet feature to store your payment information for easier checkout.
5. Clear Browser Cache And Cookies
Over time, your browser’s cache and cookies can become cluttered, which can slow down your browsing experience and cause issues with website functionality.
Clearing your browser’s cache and cookies can also help fix the checkout issues.
To clear cache and cookies, follow the steps given below:
For Microsoft Edge:
- Click on the three-dot icon in the top-right corner to open the menu.
- Select “Settings” from the menu.
- Navigate to “Privacy, Search, and Services“.
- Under the “Clear browsing data” section, click on “Choose what to clear.“
- Select the types of data you want to clear, such as browsing history, cookies, and cached data.
- Once you’ve made your selections, click on “Clear now” to remove the chosen items.
For Mozilla Firefox:
- Click on the three horizontal lines in the top-right corner to open the menu.
- Select “Options” (Windows) or “Preferences” (Mac).
- In the left-hand menu, choose “Privacy & Security.”
- Under the “Cookies and Site Data” section, click on “Clear Data” and ensure the “Cookies and Site Data” and “Cached Web Content” options are selected. Then, click “Clear.”
For Google Chrome:
- Click on the three-dot icon in the top-right corner and go to “Settings.”
- Select “Privacy and Security” from the left-hand menu.
- Under “Privacy and Security,” click on “Clear browsing data.”
- Select “Cookies and other site data” and “Cached images and files.”
- Click on “Clear data” to remove the selected items
For Safari:
- Click on “Safari” in the top menu and select “Preferences.”
- Go to the “Privacy” tab within the Preferences window.
- Click on “Manage Website Data.”
- Select “Remove All” to delete all stored website data, including cookies and cache.
6. Disable Browser Extensions
Sometimes, browser extensions can interfere with website functionality. If you have any browser extensions installed, try disabling them temporarily to see if that fixes the issue with Macy’s checkout not working.
For Google Chrome
- Click on the three dots icon on the top right corner of the browser, go to “Extensions”, then “Manage Extensions”.
- Find the extension you want to disable and toggle the switch to off.
For Mozilla Firefox
- Click on the three lines icon on the top right corner of the browser, go to “Add-ons”, then “Extensions”.
- Find the extension you want to disable and click on “Disable”.
For Safari
- Click on “Safari” on the top left corner of the screen, go to “Preferences”, then “Extensions“.
- Find the extension you want to disable and uncheck the box next to it.
7. Try A Different Browser
If disabling browser extensions did not work, try switching to a different browser. Sometimes, the issue may be specific to the browser you are using. Here are some alternative browsers you can try:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari
8. Update The Macy’s App
Outdated app versions can also cause errors in the checkout process. If you are using the Macy’s app, ensure that it is updated to the latest version.
You can update the app by searching the Macy’s app on the Play Store or App Store and clicking on the Update option.
9. Uninstall And Reinstall The Macy App
If the above fixes don’t work, as a last resort, try to uninstall and reinstall the app. For that, follow the steps:
For Android:
- To uninstall, Go to “Settings” > “Apps” or “Application Manager,” find the Macy’s app, and select “Uninstall.”
- Now, reinstall the app again from the Google Play Store on your device.
For iOS (iPhone or iPad):
- Press and hold the Macy’s app icon on your home screen until it starts shaking, then tap the “X” that appears to delete the app.
- Now, Open the App Store, and search for “Macy’s” using the search bar.
- Tap the download icon (cloud with an arrow) to reinstall the app.
10. Contact Macy’s Customer Support
If you’re experiencing issues with Macy’s checkout, the first step is to contact their customer support. Macy’s offers several ways to get in touch with their customer support team, including phone, email, chat, and social media.
Here are the different ways to contact Macy’s customer support:
- Call: You can call Macy’s customer support at 00 1 513-573-7912 or 1-800-289-6229. This is available 24/7.
- Email: Another option is to email Macy’s customer support. You can send an email to [email protected]. Make sure to include your order number and a detailed description of the issue you are experiencing.
- Chat: You can chat with a Macy’s customer support representative by clicking the “Chat” button on their website.
A chat box like this will appear on the website. This is available from 9 am to 10 pm EST. Fill in the necessary details and the virtual assistant will get back to you.
- Social Media: You can also reach out to Macy’s customer support via social media. Macy’s has active accounts on Facebook, Twitter, and Instagram.