How to Fix “An Unknown Error Occurred” on LastPass
LastPass, the popular password management tool, provides users with a secure and convenient way to store and manage their passwords.
When a user attempts to log into their LastPass account, they encounter this particular error and receive a message that says: “An unknown error occurred.”
However, it can be frustrating when an unknown error occurs, preventing you from accessing your LastPass account.
In this article, we will delve into the causes behind the LastPass unknown error and provide you with simple solutions to overcome it.
What Causes “An Unknown Error Occurred” On LastPass
The LastPass unknown error can be triggered by various factors, but understanding the root causes can help us find effective solutions.
Let’s explore some common reasons behind this issue:
1. Issues With Your Internet Connections
One possible cause of the LastPass unknown error is a disruption in your internet connection.
The LastPass application relies on a stable internet connection to communicate with its servers and retrieve your encrypted data.
Any interruption or inconsistency in the connection can lead to this error message.
2. Your Are Using An Outdated LastPass Version
Using an outdated version of LastPass can also result in an unknown error.
Software updates often include bug fixes and improvements, so it’s crucial to keep your LastPass application up to date.
An outdated version may encounter compatibility issues, leading to unexpected errors.
3. Conflicts With Browser Settings Or Extensions
Conflicts with your browser settings or other installed extensions can interfere with LastPass’s functioning.
Sometimes, the browser may clear cookies automatically, which affects LastPass’s ability to authenticate your account.
Additionally, other extensions might conflict with LastPass, causing the unknown error to occur.
4. Corrupted Browser Cache
A cluttered or corrupted browser cache can also contribute to the LastPass unknown error.
Temporary files and cached data can cause conflicts or prevent LastPass from functioning correctly.
Clearing your browser cache can help resolve these issues.
5. Proxy Or Firewall Is Enabled
If you are behind a proxy server or firewall, it’s possible that certain access restrictions are preventing LastPass from establishing a connection to its servers.
In such cases, you need to configure your proxy or firewall settings to allow LastPass access.
How To Fix “An Unknown Error Occurred” On LastPass
Now that we understand the potential causes, let’s explore some practical steps to resolve the LastPass unknown error:
1. Check Your Internet Connection
Start by verifying that your internet connection is stable and functioning properly.
Ensure you are connected to a reliable network and try accessing LastPass again.
Restarting your router or connecting to a different network can also help resolve any connectivity issues.
2. Update Your LastPass
To eliminate any compatibility issues, update LastPass to the latest version.
Visit the official LastPass website or your app store to download and install the most recent version of the application.
Updating often resolves known issues and improves overall performance.
3. Review Your Browser Settings And Extensions
Check your browser settings to ensure that cookies are enabled and not automatically cleared.
Disable other extensions temporarily to identify if any conflicts exist.
Once you pinpoint the problematic extension, consider removing it or reaching out to the extension developer for support.
4. Clear Your Browser Cache
Clearing the browser cache can help resolve issues related to stored data and temporary files.
Access your browser’s settings, locate the option to clear the cache, and follow the instructions provided by your specific browser.
After clearing the cache, restart your browser and try accessing LastPass again.
Here are the steps to clear the browser cache
Steps For Clear Browser Cache in Google Chrome:
- Select “Settings” from the dropdown menu.
- Scroll down and click on “Privacy and security” in the left sidebar.
- Under the “Privacy and Security” section, click on “Clear browsing data.”
- In the popup window, ensure that the “Basic” tab is selected.
- Choose the time range for which you want to clear the cache (e.g., “Last hour,” “Last 24 hours,” “All time”).
- Check the box next to “Cached images and files.”
- Optionally, you can also select other data types you want to clear.
- Click on the “Clear data” button.
Steps For Clear Browser Cache in Mozilla Firefox:
- Select “Options” (or “Preferences” on macOS) from the dropdown menu.
- In the left sidebar, click on “Privacy & Security.”
- Scroll down to the “Cookies and Site Data” section.
- Click on the “Clear Data” button.
- In the popup window, ensure that the “Cached Web Content” box is checked.
- Optionally, you can also select other data types you want to clear.
- Click on the “Clear” button.
Steps For Clear Browser Cache In Safari:
- Select “Preferences” from the dropdown menu.
- In the Preferences window, click on the “Privacy” tab.
- Click on the “Manage Website Data” button.
- In the popup window, wait for the list to populate.
- Click on the “Remove All” button to clear all cached data.
- Optionally, you can click on the “Details” button to selectively remove specific website data.
- Confirm the action by clicking on the “Remove Now” button.
5. Allow LastPass Access To Its Servers On A Proxy Or Firewall
If you are using LastPass behind a proxy or firewall, ensure that the necessary permissions are granted to allow LastPass access to its servers.
Refer to the documentation provided by your proxy or firewall software to configure the appropriate settings for LastPass.
6. Contact LastPass Support
If the issue persists or you need further assistance, don’t hesitate to reach out to LastPass support.
They have a dedicated team of experts who can guide you through troubleshooting steps tailored to your specific situation.
Here is the Link to Contact Last Pass Support: https://support.lastpass.com/s/contact-us?language=en_US
