Are you a fan of Peacock TV but frustrated by encountering the generic playback error “Protected Content License Error“? You’re not alone.
Many users have faced this issue while trying to enjoy their favorite shows and movies on Peacock. But fear not, as there are effective solutions to troubleshoot this problem and get back to seamless streaming.
In this blog, we’ll provide practical steps to fix the “Protected Content License Error” so that you can get back to enjoying your Peacock TV experience without interruptions.
How To Fix Peacock Generic Playback Error Protected Content License Error?
To fix Peacock generic playback error protected content license error you can check your internet connection, clear app cache and data, update the app. Additionally, you can restart your device, sign out and sign back into peacock, and check for device update
1. Check Your Internet Connection
A stable and fast internet connection is essential for streaming content. If your connection is slow or unstable, it can lead to playback errors. Ensure your device is connected to the internet and that you have good signal strength or a stable wired connection.
If you’re using a wired connection, check that the Ethernet cable is securely plugged into your device and router.
Test your internet speed using an online speed test to ensure you have sufficient bandwidth for streaming.
2. Clear App Cache And Data
Over time, the app’s cache can accumulate and cause issues with playback. Clearing the cache and data for the Peacock TV app can help resolve these issues.
For Smart TVs:
- On your TV’s remote
- Press the Home button.
- Go to Settings
- Find the Apps section.
- Select the Peacock TV app.
- Choose “Clear Cache” and confirm.
For Roku:
- Highlight the Peacock TV app.
- Press the * button
- Choose ‘Remove channel‘.
- Restart your Roku device.
- After restarting, add the Peacock TV channel again from the Roku Channel Store.
For Amazon Fire Stick:
- Go to the home screen
- Select “Settings.”
- Navigate to “Applications” and then “Manage Installed Applications.“
- Select the Peacock TV app.
- Choose “Clear Cache” and “Clear Data.”
3. Update The App
Make sure that the Peacock TV app is updated to the latest version. App developers frequently release updates to fix bugs and improve performance.
- Access the app store on your device.
- Search for Peacock TV and select it.
- If there is an update available, you’ll see an “Update” button.
- Tap it to start the update process
4. Restart Your Device
A simple restart can often resolve temporary glitches.
- Power off your device using the power button or through the device’s settings menu.
- Wait for about 30 seconds to a minute.
- Power on your device again.
5. Sign Out And Sign Back Into Peacock
If you’re encountering issues with the Peacock streaming service, a simple yet effective troubleshooting step is to sign out of your account and sign back in.
This process can help reset your session and clear any potential glitches associated with your account credentials or app’s stored data.
- Open the Peacock app on your device.
- Navigate to the account or settings section within the app.
- Select the option to ‘Sign Out‘ or ‘Log Out‘.
- After you’ve signed out, sign back in with your Peacock account credentials.
6. Check For Device Updates
Ensure that your streaming device is running the latest firmware or operating system updates. These updates can fix known issues and improve overall performance.
- Navigate to the settings menu of your device.
- Look for a section like “System Update” or “Software Update.“
- If an update is available, follow the prompts to download and install it.
7. Cold Restart Of Device, TV, And Router
When you’re experiencing persistent issues with streaming services like Peacock TV, sometimes the problem extends beyond the app itself and can be related to your device, TV, or router.
A cold restart, also known as a power cycle, can help resolve these issues by clearing any temporary configurations that might be causing a problem.
- Turn off your streaming device, TV, and internet router.
- Unplug all devices from their power sources.
- Wait for about one minute.
- Plug everything back in and turn them on.
8. Uninstall And Reinstall The Channel
Sometimes, the channel installation might be corrupted. You can try removing and then reinstalling the Peacock TV channel on your device. This can help refresh the channel’s data and potentially fix the error.
For Smart TVs:
- Highlight the Peacock TV app on your Smart TV’s home screen or app list.
- Press and hold the ‘Select‘ or ‘OK‘ button on your remote.
- Select ‘Delete‘ or ‘Uninstall‘ when the option appears.
- Go to the app store, find Peacock TV, and reinstall it.
For Roku:
- Highlight the Peacock TV app.
- Press the * button and choose ‘Remove channel‘.
- Restart your Roku device.
- After restarting, add the Peacock TV channel again from the Roku Channel Store.
For Amazon Fire Stick:
- Select the Peacock TV app from the home screen or under “Settings” > “Applications” > “Manage Installed Applications.”
- Choose ‘Uninstall‘.
- Go to the Amazon Appstore, search for Peacock TV, and download it again.
9. Contact Peacock TV’s Customer Support
If you’ve tried all these steps and still encounter the error, you may want to reach out to Peacock TV’s customer support for further assistance.
They may be able to provide more specific guidance based on the details of your situation.