Are you getting the error code 10002 every time you try to install Zoom on your device?
Zoom is a great app through which you can hold video calls and video conferences with your friends and colleagues.
But similar to other apps Zoom can also show error codes at times while you are using it.
In this guide we will be discussing all the reasons why you are getting the error code 10002 and the fixes that you can try to solve it.
What Are The Causes Of The Error Code 10002 In Zoom?
When you are faced with the error code 10002 in your device while trying to install Zoom it can be due to various reasons.
The first reason could be that the source link of the Zoom installer package is broken.
Another reason why you could be seeing this is because your antivirus has files into quarantine that somehow has been downloaded by Zoom.
And if you are seeing this error while using an iOS device, such as MAC then its desktop client could have failed an auto update.
How To Fix Zoom Unable To Install Updates Error Code 10002?
You have by now been able to understand the reasons why Zoom is not taking installation in your device.
Now, the next question is what can you do?
You don’t need to worry because in this section of the guide, we will be showing you the solutions step by step so that you can fix the error code 10002 in Zoom.
1. Uninstall And Then Reinstall Zoom
The first solution that you can try is to uninstall and then reinstall Zoom again in your device.
To do that follow the steps below.
Step 1: Go to the Control Panel from the Windows search bar.
Step 2: Open Apps from the window that has opened and navigate to Zoom.
Step 3: Now, left click on it and click on the uninstall option.
Step 4: Confirm the uninstallation and it should get uninstalled.
Step 5: Now open the Zoom download page and download the app.
Step 6: Open the downloaded Zoom and run it.
Step 7: Follow the instructions given by Zoom and it will get installed in your device.
2. Disable Your Antivirus
You should disable your antivirus as an alternative if you are getting this error code. It might be that Zoom had downloaded some files that your antivirus thinks is harmful for your device. In that case, you can either delete Zoom and download it again or disable your antivirus and install Zoom.
3. Install Latest Version Of Zoom
You need to install the latest version of the Zoom Client if you are using an iOS device such as Mac and are unable to install Zoom in it. Zoom regularly releases updated versions of their software so if you are getting this error in your Mac, it could be due to using an older version. In that case, when you get the latest version the problem should get fixed.
4. Enable Zoom Toggle
The fourth fix that you can try is to Enable Zoomm Toggle on the Login item list for your Mac. You can run the following command in your Mac for enabling ZoomDaemon manually.
‘sudo launchctl load -w /Library/LaunchDaemons/us.zoom.ZoomDaemon.plist’
After this when it is restarting it will follow the login item settings so it will not take auto updates. You will have to manually download and install it when you want to upgrade your Zoom.
Make sure that you click the Zoom toggle on in the Login items list.
5. Contact The Zoom Support Team
After you have tried these things and still Zoom is not getting installed in your device then you have to contact the Zoom Support Team. It is recommended by us that you check it out by talking to the professionals who will know what exactly is wrong with your Zoom application.