If you are experiencing issues with the Under Armour checkout process, it can be a frustrating and time-consuming process.
However, with a few troubleshooting steps, you can quickly identify and resolve the issue, ensuring a smooth and successful checkout experience.
In this guide, we will walk you through some common reasons why the Under Armour checkout may not be working and provide step-by-step instructions on how to fix them.
What Causes Under Armour Checkout Not Working?
When attempting to complete a purchase on Under Armour’s website, you might encounter issues that prevent the checkout from working properly.
1. Browser Incompatibility
Occasionally, outdated or unsupported web browsers struggle to handle modern websites’ checkout processes. For instance, cluttered cache or corrupted cookies can interfere with website functionality, leading to problematic checkouts.
2. Network Issues
Connection problems on your end may disrupt communication with Under Armour’s servers.
3. Payment Gateway Errors in Under Armour
Sometimes the issue is with the payment gateway itself, which can be down or rejecting the transaction due to various reasons such as incorrect payment details or fraud prevention measures.
4. Ad Blockers And Extensions
Third-party browser extensions, especially ad blockers, have the potential to block necessary scripts that run the checkout process.
5. Server Issues In Under Armour
During periods of maintenance or when updates are being applied, checkout functionality may be temporarily unavailable.
How To Fix Under Armour Checkout Not Working?
To Fix the Under Armour checkout not working, check your internet connection and update your browser. Additionally, update your payment information to resolve this issue.
1. Check Internet Connection
Ensure that your internet connection is stable and strong. A poor connection often leads to difficulties with online transactions.
Check your Wi-Fi or cellular signal
Look for the Wi-Fi signal or Ethernet connection indicator on your device. This is usually found in the system tray on Windows, the menu bar on macOS, or the status bar on mobile devices. A full signal indicates a strong connection.
Check for Local Network Issues:
- If you’re on Wi-Fi, check if other devices on the same network can connect to the internet.
- If you’re using a wired connection, ensure the Ethernet cable is securely plugged into your computer and router.
Restart Your Router and Modem:
- Unplug your modem and router from power for at least 30 seconds.
- Plug the modem back in first, wait for it to fully boot up, then plug in the router and wait for it to boot up.
Run a Network Troubleshooter:
- On Windows, you can use the built-in network troubleshooter by going to Settings > Update & Security > Troubleshoot > Internet Connections.
- On macOS, use the Wireless Diagnostics tool found in the Utilities folder.
Check Your Speed:
Use an internet speed test website like Fast.com or Speedtest by Ookla to check your connection speed. This can help determine if your internet is slower than expected.
2. Try A Different Browser
Sometimes, a simple fix like switching your browser can work wonders.
If possible, try to checkout using a different device to determine if the issue is isolated from the specific browser that you are using.
You can use the following popular browsers:
- Google Chrome
- Microsoft Edge
- Safari
- Opera
- Mozilla Firefox
3. Update Your Browser
Ensure you’re using the latest version of your browser, as outdated versions can lead to compatibility issues.
Updating your browser ensures you have the latest features and security updates. Here are the steps to update some of the most popular browsers:
Google Chrome:
- On your computer, open Chrome.
- At the top right, click More (the three dots).
- Click Help and then About Google Chrome.
- Chrome will automatically check for updates and install them if available.
- After the update is downloaded, click Relaunch to complete the process.
Mozilla Firefox:
- Open Firefox.
- Click the menu button (three horizontal lines) and click Help (question mark icon).
- Select About Firefox.
- Firefox will check for updates and download them automatically.
- Click Restart to update Firefox if necessary.
Apple Safari (updates with macOS):
- Click the Apple menu in the top-left corner of your screen.
- Select System Preferences.
- Click Software Update.
- Install any updates or upgrades shown.
Microsoft Edge:
- Open Edge.
- Click on the three dots in the top-right corner to open the menu.
- Go to Help and Feedback> About Microsoft Edge.
- Edge will automatically check for and install any updates.
- Restart the browser if prompted.
Opera:
- Open Opera.
- Click on the Opera icon in the top-left corner of the window.
- Select Update & Recovery.
- Opera will check for updates. If an update is available, it will be downloaded automatically.
- Click Relaunch Now to complete the update process.
4. Clear Browser Cache And Cookies
To clear cache and cookies for the most commonly used web browsers, follow these steps:
Google Chrome:
- Open Chrome.
- Click on the three dots in the top-right corner.
- Go to More Tools> Clear browsing data.
- Choose a time range or select “All time” to clear everything.
- Check the boxes next to “Cookies and other site data” and “Cached images and files.“
- Click Clear data.
Mozilla Firefox:
- Click the menu button and select Options.
- Select the Privacy & Security panel.
- In the Cookies and Site Data section, click Clear Data.
- Remove the checkmark in front of Cookies and Site Data.
- With the Cached Web Content check marked, click the Clear button.
Apple Safari:
- Open Safari.
- Click on Safari in the menu bar and choose Preferences.
- Go to the Privacy tab.
- Click on Manage Website Data.
- Click Remove All or select specific websites and click Remove.
- Alternatively, you can clear history by clicking Safari > Clear History, which will also clear cookies and cache.
Microsoft Edge:
- Open Edge.
- Click on the three dots in the top-right corner.
- Go to Settings > Privacy, search, and services.
- Under Clear browsing data, click on Choose what to clear.
- Select “Cached images and files” and “Cookies and other site data.”
- Click Clear Now.
5. Disable Browser Extensions
If you’re encountering issues with Under Armour’s checkout process, disabling browser extensions can often resolve these problems. Sometimes, extensions interfere with how web pages load and function.
Here’s how you can disable them:
For Google Chrome:
- Click the three-dot menu in the top-right corner.
- Go to Extensions > Extensions.
- You will see a list of your installed extensions. Toggle the switch to off to disable any extension.
For Mozilla Firefox:
- Click on the menu button (☰) and select Add-ons.
- Choose the Extensions or Themes tab.
- Click the Disable button on any extension you suspect might be causing issues.
For Safari:
- Open the Settings app.
- Scroll down and tap on Safari.
- Tap on Extensions.
- You’ll see a list of installed extensions. Tap on the extension you want to disable.
- Turn off the toggle next to the extension’s name to disable it.
6. Update Payment Information
If you’re experiencing issues with the checkout process on the Under Armour website, a common solution is to update your payment information. Ensure that all details are current and accurate to avoid any transaction errors.
Follow these steps to update your payment information:
- Firstly, access your account on the Under Armour website.
- Login to your Under Armour account.
- Navigate to the settings option, typically found in the top right-hand corner.
- Locate the Payment Methods section.
- Click on Add New Payment Method to enter new card details, or Edit to update existing information.
Make sure to double-check the following details:
- Card number
- Expiration date
- CVV code (the 3-digit number on the back of your card)
7. Contact Under Armour Support
If you’re experiencing issues with the Under Armour checkout process, reaching out to their customer support team can help resolve your problem.
Here are the methods you can use to get assistance:
Phone Support:
- Customer Service: Call 1-888-727-6687 for general inquiries.
- UA Rewards: Dial 1-877-267-1894 if your issue is related to UA Rewards.
Text Message:
- Send a text to 1 (833) 550-3938 anytime between:
- Monday – Saturday: 8 a.m. – 8 p.m. EST
- Sunday: 11 a.m. – 8 p.m. EST
Live Chat:
- Initiate a chat by selecting the red Chat button located at the bottom right of Under Armour’s Help Center page. Check their website for chat availability hours.
Email:
- For privacy concerns, feedback, or questions, contact their support team by email through the Under Armour Privacy Center.
Support Contact Form:
Fill out the support contact form on Under Armour’s Contact Support page as shown above to send a detailed message. Responses are typically received within a few days.