How To Fix Ubisoft Connect Store Not Loading/ Infinite Loading Screen

Are you experiencing frustration due to the Ubisoft Connect Store not loading or being stuck on an infinite loading screen? You’re not alone.

Many gamers have encountered similar issues while trying to access the Ubisoft Connect Store or play their favorite Ubisoft games.

In this blog, we’ll explore various troubleshooting methods and solutions to help you resolve the problem and get back to enjoying your gaming experience.

How To Fix Ubisoft Connect Store Not Loading/ Infinite Loading Screen?

To fix the ” Store not loading/infinite loading screen” in Ubisoft Connect, you can clear the Ubisoft Connect cache, restart the Ubisoft Connect, and run as an administrator. Additionally, you can also flush DNS and renew IP to fix the issue.

1. Restart Ubisoft Connect

This is a common troubleshooting step for many software issues. Restarting the application can clear out any temporary glitches or errors that may be causing the store not to load.

• Close Ubisoft Connect by right-clicking the system tray icon and selecting “Exit”.
• Wait a few seconds, then relaunch Ubisoft Connect from the Start menu or desktop shortcut.

2. Clear Ubisoft Connect Cache

Over time, the cache can become cluttered with outdated or corrupt data, which can interfere with the application’s functionality.

• Close Ubisoft Connect completely.
• Navigate to the Ubisoft Connect cache folder, typically located at C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache.
• Delete the contents of the cache folder, but do not delete the folder itself.
• Restart Ubisoft Connect and check if the store loads correctly.

3. Run Ubisoft Connect As An Administrator

Running the application with administrative privileges ensures it has the necessary permissions to operate correctly and can sometimes bypass issues caused by Windows user account controls.

• Right-click the Ubisoft Connect desktop icon.
• Select “Run as administrator” from the context menu.
• Try accessing the store again to see if the issue is resolved.

4. Disable Background Applications

Other applications running in the background can sometimes conflict with Ubisoft Connect, using up system resources or interfering with its network connection.

• Press Ctrl + Shift + Esc to open the Task Manager.
• Under the “Processes” tab, end any unnecessary applications that might interfere with Ubisoft Connect.
• Try accessing the store again.

5. Update Graphics Drivers

Outdated or corrupt graphics drivers can cause a variety of issues, including problems with game and store interfaces. Updating to the latest drivers ensures compatibility and optimal performance.

• Right-click on the Start menu and select “Device Manager.”
• Expand the “Display adapters” section to see the name and model of your graphics card.
• Visit the manufacturer’s website (NVIDIA, AMD, or Intel).
• Navigate to the “Drivers” or “Support” section.
• Enter your graphics card details to find the appropriate driver.
• Download the driver, make sure it’s compatible with your version of Windows.
• Locate the downloaded driver file (usually with an .exe extension).
• Double-click the file and follow the on-screen instructions to complete the installation.
• After the installation is complete, restart your computer to apply the changes.

6. Uninstall And Reinstall The Ubisoft Connect

This is a more drastic step that can help when all else fails. Reinstalling the software gives you a clean slate by removing any corrupted files and settings that could be causing the problem.

• Uninstall Ubisoft Connect by going to the Control Panel or Settings and from there Apps.
• Download the latest version of Ubisoft Connect from the official website.
• Install the application and try accessing the store again.

7. Flush DNS And Renew IP

These commands help to refresh your network connection. Flushing the DNS clears any stored domain name system data, which can become outdated while renewing your IP address can resolve network conflicts.

• Open Command Prompt as an administrator.
• Type ipconfig /flushdns and press Enter.
• Then type ipconfig /release followed by ipconfig /renew.
• Close the Command Prompt and try accessing Ubisoft Connect again.

8. Contact Ubisoft Support

If you’ve gone through all the troubleshooting steps and still have issues, Ubisoft Support can provide further assistance with potential server-side problems or account-specific issues that you may not be able to resolve on your own.