Experiencing crashes with the PetSmart app can be frustrating, especially when you’re trying to make purchases or schedule services for your pet.
This common issue can stem from various factors which can make you feel frustrated while dealing with PetSmart.
In this article, we have mentioned the possible reasons and fixes to solve the crashing issue on the PetSmart app.
What Causes The PetSmart App To Crash?
When you encounter the PetSmart app crashing, it’s often due to a few common issues. Understanding these reasons can help you troubleshoot effectively.
1. Network Issues
One of the prime reasons can be network-related issues on the app. Unstable or weak internet connections can disrupt the app’s functionality.
2. Software Glitches
Temporary software malfunctions can cause the app to freeze or crash. This can be a result of conflicts between the app and your phone’s operating system.
3. Device Incompatibility
Device compatibility can be another potential reason why the Petsmart app keeps crashing. Older devices may not meet the hardware requirements for the latest version of the app.
4. Outdated App Version
Failing to keep the app updated can lead to compatibility issues, as updates often contain bug fixes and improvements that enhance stability.
5. Server Problems
Issues with PetSmart’s servers, such as outages or maintenance, can cause the app to crash when it cannot connect properly.
How To Fix The PetSmart App Keeps Crashing?
To fix the PetSmart app that keeps crashing, you must check your internet connection and device compatibility. Additionally, you can update the app and check for the server status of PetSmart to fix the problem.
1. Check Internet Connection
Ensure that your device is connected to a stable internet connection. A poor Wi-Fi signal or lack of cellular data can lead to app functionality problems.
Check Wi-Fi Connection:
- Open Settings and tap on ‘Wi-Fi‘ or ‘Network & Internet.’
- Ensure Wi-Fi is turned on and you are connected to a network.
- Check the signal strength; weak signals may lead to poor connectivity.
Check Network Mode:
- Go to Settings > ‘Mobile Data’ or ‘Cellular’ > ‘Mobile Data Options.’
- Ensure the correct network mode is selected (e.g., LTE or 5G, depending on your carrier and service).
Use a Speed Test App:
You can test your connection by trying to visit a website or by checking the Wi-Fi signal strength indicator on your device.
To test your mobile network on your mobile device, follow these steps:
- Download a speed test app from the App Store, such as Speedtest by Ookla.
- Conduct the speed test to see your connection speed.
2. Check Your Device Compatibility
Make sure that your device meets the minimum system requirements for the PetSmart app. Older devices may struggle to run newer versions of apps smoothly.
So, use another device or switch to the latest mobile device to solve incompatibility issues.
3. Check Server Status Of PetSmart App
To check the server status of the PetSmart app, you can follow these steps.
- Visit the PetSmart official website and look for any announcements or service status updates.
- Use third-party websites like Is It Down Right Now or UpdownRadar to check the server status of PetSmart.com, which may reflect the status of the app as well.
4. Clear Cache And Data For PetSmart App
Clearing cache and data is often an effective way to fix an app that’s not functioning correctly.
Over time, cache and data build-up might lead to performance issues.
For Android:
- Go to Settings on your device.
- Tap on ‘Apps‘ or ‘Applications‘ to view all installed apps.
- Scroll down and find the PetSmart app, then tap on it.
- Tap on ‘Storage‘ or ‘Storage & Cache.‘
- Now, tap ‘Clear Data‘ or ‘Clear Storage‘ to delete all data associated with the app.
For IOS (iPhone):
iOS doesn’t allow you to clear an app’s cache and data individually. Instead, you must delete and reinstall the app to clear its data:
- Delete the App:
- Press and hold the PetSmart app icon on your home screen until it starts to jiggle.
- Tap on the ‘X’ that appears on the app icon, then tap ‘Delete‘ to confirm.
- Reinstall the App:
- Open the App Store.
- Search for the PetSmart app.
- Tap the download icon to reinstall the app on your device.
5. Update PetSmart App
Running an outdated version of the PetSmart app can cause compatibility issues with your device’s operating system.
Visit the App Store or Play Store on your device and check for any available updates for the PetSmart app. Updating the app can resolve crash issues caused by outdated software.
6. Restart Your Device
A simple yet often effective method is restarting your smartphone or tablet. This can clear temporary software glitches that may cause the PetSmart app to crash.
For Android:
- Press and hold the Power button on your device until the power menu appears.
- Tap ‘Restart’ or ‘Reboot‘ if the option is available. If not, tap ‘Power Off‘ or ‘Shut Down.’
- If you powered the device off, wait for it to shut down completely, then press and hold the Power button again until the device starts up.
For IOS (iPhone):
- Press and hold the Side button (and either Volume button on newer models) until the power off slider appears.
- Drag the slider to turn off your device.
- After the device powers off, press and hold the Side button again until you see the Apple logo.
7. Uninstall And Reinstall The PetSmart App
Sometimes, a fresh reinstallation of the PetSmart app can resolve any corrupt files causing the crashes.
- Uninstall the app from your device.
- Now, go to your device’s app store or Play store.
- Download and install the PetSmart app again.
8. Contact The PetSmart Support Team
If these steps don’t work, you may need personalized assistance. Reach out to PetSmart support to report the issue and get further help.
You can contact them through the following ways:-
- Email: Send an email to [email protected]. Clearly describe your issue in the email, providing relevant details to assist the customer support team in understanding and addressing your concern.
- Call: Call the PetSmart toll-free number: 1-888-839-9638 between 8 am to 10 pm EST.
- Social Media: Visit Petsmart’s official Facebook or Twitter page and DM them your concerns.