How To Fix Uber Eats Unable To Accept Payment

Are you also facing trouble while payments whenever you are trying to order your food from Uber Eats? Uber Eats has proven to be a popular online food ordering and delivery platform.

Uber Eats enables taste preferences by suggesting cuisines according to past histories and existing contextual information. But the app is receiving a lot of criticism from its customers. Because now and then they have been facing many problems with the Uber Eats app.

Of course, it will be frustrating when it’s not working – especially if you need to get delivery of your food in a hurry. Among all issues users are facing, one of them is the issue they have been encountering while making payments in the Uber Eats app.

If you are facing the same issue, then don’t worry. In this guide, we will discuss why uber eats is unable to accept the payment method and how to fix the same.

Uber Eats for food delievery

Why Is Uber Eats Unable To Accept Payment Methods?

There could be several reasons why Uber Eats might be unable to accept certain payment methods. Here are some common reasons:

  • If the payment information you entered is incorrect or outdated, Uber Eats won’t be able to process the payment.
  • If there are not enough funds in your linked payment account (credit/debit card or digital wallet), the payment will be declined.
  • Uber Eats accepts various payment methods, such as credit/debit cards and digital wallets like PayPal and Apple Pay. Make sure you’re using a payment method that’s supported by the platform.
  • If your card has expired, it won’t be usable for making payments.
  • Occasionally, technical issues on Uber Eats’ platform or with their payment processing system can result in payment failures.
  • If there are issues with your Uber Eats account, such as a suspended account or outstanding payments from previous orders, you might not be able to use certain payment methods until those issues are resolved.
  • Temporary server outages or maintenance on the Uber Eats platform can prevent payment processing.
  • If you’re experiencing poor internet connectivity, it might lead to payment failures during the transaction process.

These might be the reasons behind this error message. You have to find the correct cause of this and resolve the same. Below here we have mentioned some of the major fixes. So have a look.

How To Fix Uber Eats Unable To Accept Payment Method?

1. Try A Different Payment Method

uber eats change payment method

Many times it happens that there is an issue raised with a certain method of payment that you have been trying.

In this case, you need to make sure that the method of payment you are using is supported by the Uber Eats app because some apps may have restrictions on certain methods of payment or cards.

Like, some apps may support only a master card but not a visa card.

You can also switch to an alternative payment method if one method is not working. Sometimes, technical glitches may have arisen in that particular bank server or payment method which you are using.

With this, you also need to ensure that the billing address you’re entering matches the address associated with your payment method. To complete your purchase, add a different payment method, then remove the old one.

To add a different payment method for online purchases, follow these steps:

  • Open your Uber Eats app.
  • Go to your profile icon on the bottom right of the app.
  • Tap on “WALLET”
  • Select the card you’d like to update from your existing payment methods.
  • Tap “Remove payment method” or “Edit card” then click “Save” in the confirmation pop-up.

An active Uber Eats account requires at least one payment method at all times. If you want to delete the only payment method registered to your account, add a new payment method first.

2. Check Your Payment Credentials

Sometimes it happens that you have entered payment credentials wrong. If you have done the same, then there are possibilities that you will face issues during payment while ordering your food from Uber Eats.

Checking your payment credentials has multiple benefits. It ensures that the transaction is legitimate, prevents fraud, ensures accuracy and most importantly provides a confirmation of your order.

You can check your payment credentials by reviewing the payment information you’ve entered before completing the transaction. Make sure the credit/debit card number, expiration date, CVV, and billing address are accurate.

Many websites or apps also provide an option to save payment information for future use, which you can manage in your account settings. Always ensure you’re on a secure and trusted website or app before entering your payment details.

3. Check For Available Funds

credit card funds availabilty

Sometimes it happens that there are not sufficient funds or balances available in your bank account or maybe you have reached your credit limit.

In this case, you will not be able to place your order online and may be possible that you will get this error message.

Therefore, You need to make sure you have sufficient funds or credit limit available on the payment method you’re using.

4. Wait And Retry

There might be cases where the problem lies with the Uber Eats servers or infrastructure, and refreshing alone might not be sufficient to solve the problem.

And when the error is temporary due to server issues. Wait for a while and then try again. Also, it may be possible that heavy traffic on the Uber app or some technical glitch has arisen leading to trouble while processing.

As it may be possible that the server is under maintenance or is facing unexpected failures. When many users are on the app at the same time the app may not fetch data and this may cause server downtime. 

In this case, you have to wait for some time and try again later. You can check the server status of Uber Eats by clicking here.

uber eats server status is down

You can also collect the latest information through their social media pages like Twitter.  You can check the latest hashtags regarding this issue on Twitter. You can also tweet by your account and retweet or comment on the issue under the tweets of Uber Eats.

5. Restart Uber Eats And The Device

Sometimes the issue might be temporary. And you can fix the error issue just by closing and reopening the Uber Eats app.

Closing and reopening the app completely may fix temporary bugs and glitches that are arising and causing the malfunction.

Not only this a simple restart of your device may help resolve temporary issues as well.

6. Ensure Good Internet Connection

wifi router 2

You may be unable to continue through the checkout process in the app if you do not have an internet connection.

Try switching off mobile data and switching to a Wifi network instead. It is also needed that the Wifi is placed near the device for better signal strength.

While experiencing a slow or no internet connection, it is suggested to reboot wifi router. It depends on the internet usage and how often it is needed to reboot our wifi router. These are the steps to follow in restarting the wifi router:

  • Simply switch off the router and unplug it from all the devices and power supply.
  • Wait for 3 minutes and then plug it in again.
  • Now wait for the signal to come back and now connect to the internet through it.

Ensure that you have a stable and strong internet connection and adequate speed. If you have a strong internet connection then it’ll boost the performance of the app and help in removing the glitches.

You can check your internet speed by clicking here.

7. Clear Uber Eats App Cache

A mobile app’s performance diminishes or degrades when its available storage space is exhausted.

It is thus important to do regular checks on all hardware and software to determine whether or not there is an excess of extra storage space.

Below here are the steps to delete the Uber Eats app history and cache:

Clearing the Cache on Android:

  • Go to “Settings” on your Android device.
  • Scroll down and select “Apps”.
  • Find and tap on the “Uber Eats” app.
  • Then you will see options like “Storage” or “Storage & cache.” Tap on it.
  • Look for the “Clear cache” button and tap on it to clear the app’s cache.

Clearing the Cache on iOS (iPhone/iPad):

  • Go to the home screen of your iOS device.
  • Find and tap on the “Settings” app.
  • Scroll down and select “General.”
  • Next, tap on “iPhone Storage”.
  • Locate and tap on the “Uber Eats” app from the list of installed apps.
  • On the app’s storage screen, you should see an option to “Offload App”.
  • Click on it. And then by following the above steps, it will clear the cache from the Uber Eats app.

8. Update The Uber Eats App To The Latest Version

If there is an update already available and you have not updated. Using an old or outdated version of the Uber Eats application will cause the same issue.

Also using the old or outdated version of the app leads to slow functioning which hints at pending updates of your application.
Therefore it becomes very important to check for any recent changes to ensure the apps’ smooth functioning.
You can download the most current version of the Uber Eats app from the Google Play Store on Android or the App Store on iPhone.

9. Contact Uber Eats Customer Support

uber eats customer support for payment issue

After trying the above-mentioned fixes if you are still facing any difficulty in resolving the issue then you may contact The Uber Eats Support Team for the same by clicking here.