Encountering issues at Tesco’s online checkout can be frustrating, especially when you need to complete your grocery shopping.
Tesco, one of the leading supermarket chains in the UK, offers a convenient online shopping experience, but like any technology, it can sometimes encounter glitches.
If you find yourself facing difficulties with Tesco’s online checkout, it’s important to know that you’re not alone!
This guide will help you figure out what might be going wrong and how to fix the Tesco online checkout not working.
What Are The Common Reasons For Tesco Online Checkout Not Working?
Experiencing troubles at checkout on Tesco’s online platform can be frustrating. Understanding the common culprits can help you troubleshoot effectively.
1. Website Traffic
Heavy website traffic can lead to slowdowns and errors during checkout. High demand during sales or promotions often triggers these issues. Tesco’s grocery website can struggle when multiple users try to access the service simultaneously.
2. Browser Compatibility
Another potential reason to look out for is browser incompatibility issues. If your browser isn’t compatible with Tesco’s website, you might face checkout problems.
3. Outdated App Or Browser
Using an outdated app or browser version can hinder your checkout experience. Regular updates are essential for functionality and security.
4. Payment Method Issues
Finally, issues with your payment method might prevent a successful checkout. This could be due to incorrect details or a bank’s inability to validate.
How To Fix Tesco Online Checkout Not Working?
To fix Tesco online checkout not working, you can check for server outages and system updates. Additionally, check bank authorization and payment information to resolve the issue.
1. Check For Server Outages
Before attempting any fixes, it’s a good idea to check if there are any known issues with Tesco’s service. Websites like Is Tesco down?, Is It Down Right Now, or SiteDown can provide information on current outages or problems reported by other users.
2. Check Internet Connection
Verify the stability of your Internet connection. A weak or intermittent signal can interfere with the checkout process. If you can access other websites without issues, your connection is likely fine.
Restart Your Modem and Router
Unplug your modem and router, wait for about 30 seconds, then plug them back in. Wait a couple of minutes for them to restart.
Run a Speed Test
Use a website like Speedtest by Ookla to check your internet speed. If the speed is significantly lower than what you’re paying for, there may be an issue with your internet service provider (ISP).
Contact Your ISP
If you’ve tried the above steps and still have no internet, contact your ISP. There may be an outage in your area, or there could be a problem with your service.
3. Try A Different Browser Or Device
Sometimes, the problem might be specific to the browser or device you’re using. Try a different one to see if the checkout process works better on another platform. You can use Google Chrome, Microsoft Edge or Mozilla Firefox to fix the issue.
4. Restart Your Device
Restarting your device can resolve a surprising number of technical glitches. Turn off your computer or smartphone, wait for a minute, and then turn it back on.
5. Clear Browser Cookies And Cache
Over time, your browser’s cache and cookies can become cluttered, which may cause issues with website functionality.
Clearing your browser cache and cookies can help resolve loading and formatting issues on websites. Here are the steps to clear the cache and cookies for the most commonly used browsers:
Google Chrome
- Click on the three-dot icon at the top right corner of the browser to open the menu.
- Hover over “More tools” and then click on “Clear browsing data…”
- In the window that appears, you’ll see a checklist of items to clear, including “Cookies and other site data” and “Cached images and files.”
- You can choose the time range for which you want to clear the data. To completely clear all cache and cookies, select “All time.”
- Click on the “Clear data” option to clear your cache and cookies.
Microsoft Edge
- Click on the three-dot icon at the top right corner to open the Edge menu.
- Select “Settings” and then “Privacy, search, and services.”
- Under the “Clear browsing data” section, click on “Choose what to clear.”
- Select “Cookies and other site data” and “Cached images and files.”
- Choose the time range from the drop-down menu.
- Click on the “Clear now” button.
Safari (for Mac)
- Open Safari and click on “Safari” in the menu bar at the top of the screen.
- Choose “Preferences” from the drop-down menu.
- Go to the “Privacy” tab and click on “Manage Website Data.”
- Click “Remove All” to clear all cookies. To clear the cache, you need to enable the developer menu.
- Go to the “Advanced” tab in the “Preferences” and check the box at the bottom that says “Show Develop menu in menu bar.”
- In the “Develop” menu that now appears in the menu bar, select “Empty Caches.”
Mozilla Firefox
- Click on the three-line icon at the top right corner to open the Firefox menu.
- Click on “Settings” or “Options” depending on your version.
- Select “Privacy & Security” from the menu on the left.
- Scroll down to “Cookies and Site Data” and click “Clear Data…”
- Make sure “Cookies and Site Data” and “Cached Web Content” are checked.
- Click “Clear” to remove your cache and cookies
6. Disable Browser Extensions
Browser extensions can sometimes interfere with website functionality. Try disabling them to see if that resolves the issue.
Here are the steps to disable browser extensions:-
Google Chrome
- Click on the three-dot icon in the upper-right corner of the browser to open the menu.
- Select “Extensions” and then “Manage Extensions” from the submenu.
- This will open a new tab listing all installed extensions.
- To disable an extension, you can toggle the switch at the bottom-right corner of the extension box to the off position. This will turn the switch from blue to grey.
Safari (for Mac)
- Open Safari and click on “Safari” in the menu bar at the top of the screen.
- Choose “Preferences” from the drop-down menu.
- Click on the “Extensions” tab in the Preferences window.
- You will see a list of all installed extensions on the left side.
- To disable an extension, uncheck the checkbox next to the extension’s name.
7. Check For System Updates
Ensure that your operating system is up to date:
- Windows: Go to Settings > Update & Security > Windows Update.
- macOS: Open System Preferences > Software Update.
Apply any pending updates and restart your computer if necessary.
8. Review Payment Information
Ensure your payment details are accurate and up-to-date. Common issues arise from expired credit cards, incorrect billing addresses, or typing errors.
You can opt for the following fixes:
- Please double-check that the card details are correct. If not, remove and re-type your card details.
- Try a different card.
9. Check Bank Authorization
Sometimes, banks decline transactions due to suspected fraud or unusual activity. If a payment fails, we will contact you by text message and email to confirm how to help resolve the payment issue.
If your payment fails, follow these fixes:
- Contact your bank to ensure they aren’t blocking the transaction.
- Choose to retry your original payment card if you’ve added funds to the account or contacted your bank
- Use a card you already have saved in your Tesco payment wallet
10. Utilize Alternative Payment Methods
If your primary payment method isn’t working, consider using an alternative payment method. Tesco accepts various forms of payment; it might be beneficial to add a new card or check if other options are available for you.
Tesco Payment Wallet is where you can add or remove multiple payment cards. You can access your ‘Tesco Payment Wallet’ in the ‘My Account’ section when you are logged in online at Tesco or on the Tesco Grocery & Clubcard app.
To add a card to your Tesco Payment Wallet, follow these general steps:
- Log in to your Tesco account on the website or app.
- Navigate to the ‘Payment Wallet‘ section within your account settings.
- Select the option to add a new card.
- Enter your card details as prompted, including the card number, expiry date, and CVV code.
- Confirm the details and save the card to your wallet.
You can also update your payment details, for any of your upcoming orders, at any time before it is due to be fulfilled by going to the My Orders area of the website and selecting the individual order you’d like to change the details for.
11. Contact The Tesco Support Team
If none of the above steps work, you may need to contact Tesco’s customer support for assistance.
You can contact Tesco support for guidance on troubleshooting your specific problem. Their team is equipped to handle a variety of technical issues and can guide you through the steps needed to fix them.