How To Fix Steam Captcha Not Working

By Sakshi Malu . December 7, 20234 Mins read

Are you having trouble with the Steam captcha not working? If yes, you have landed on the right page!

If you’re a gamer, you’re probably familiar with Steam, the popular gaming platform. It provides a platform for users to purchase and download games from a vast library of titles. It has rightfully become one of the most popular digital distribution platforms for PC gaming, with millions of active users worldwide.

But many users are not able to login to the platform due to the Steam captcha not working

It can be frustrating to be stopped by a seemingly endless loop of captchas. But don’t worry, we have got you covered!

In this blog post, we’ll walk you through some troubleshooting steps to help you get past the Steam captcha and back to enjoying your games.

What Causes Steam Captcha Not Working?

The following can be the potential causes for Steam captcha not working:

1. Incorrect CAPTCHA Input

Users may sometimes mistakenly enter the CAPTCHA incorrectly, which leads to repeated errors and may cause the system to lock or not work properly.

2. JavaScript Disabled

CAPTCHA typically relies on JavaScript to run, so if JavaScript is disabled in your browser, the CAPTCHA won’t function as it’s supposed to.

3. Browser Cookies And Cache Issues

Over time, your browser accumulates cookies and cache, which can become corrupted and interfere with the CAPTCHA’s loading and verification process.

4. Network Issues

Slow or unstable internet connections can prevent CAPTCHA from loading correctly, or at all, as it requires a stable connection to retrieve the verification challenges.

5. Steam Server Problems

Occasionally, the problem may be on Steam’s end, with their servers experiencing downtime or technical issues that affect CAPTCHA functionality.

How To Fix Steam Captcha Not Working?

To Fix the Steam captcha not working, enable JavaScript and flush the DNS cache. Additionally, check the server status and clear your browser cache and cookies

1. Use A Different Browser

Sometimes the issue might be specific to the browser you’re using. Try accessing Steam with a different web browser to see if the CAPTCHA works.

Also, instead of using a web browser, use the Steam client for your transactions or account activities where CAPTCHA is required.

2. Enable JavaScript

CAPTCHA usually requires JavaScript to function properly. Ensure that JavaScript is enabled in your browser settings.

To enable JavaScript, follow these simple steps:

Google Chrome:

Open Google Chrome.
Click the three dots in the upper-right corner to open the menu.
Select “Settings” from the dropdown menu.
Scroll down and click on “Advanced” to expand the advanced settings.
Under “Privacy and security,” click on “Site Settings.”

Scroll down to find “JavaScript” and click on it.
Toggle the switch next to “Sites can use JavaScript” to enable JavaScript.

Safari (macOS):

Open Safari.
Click on “Safari” in the menu bar at the top of the screen.
Select “Preferences” from the dropdown menu.
Click on the “Security” tab or “Websites” tab, depending on your version of Safari.
Check the box next to “Enable JavaScript.”

Microsoft Edge:

Open Microsoft Edge.
Click the three dots in the upper-right corner to open the menu.
Select “Settings” from the dropdown menu.
Click on “Cookies and site permissions” from the sidebar.
Scroll down to find “JavaScript.” Click on it.
Toggle the switch to “Allowed (recommended)” to enable JavaScript.

3. Try Incognito Mode

This mode disables most extensions by default and uses a fresh session, which might help. To try incognito mode, open your browser’s incognito or private browsing mode and attempt to access Steam.

4. Flush The DNS Cache

Make sure to flush the DNS cache to fix the issue of the Steam captcha not working.

Open Command Prompt as an administrator.
Type ipconfig /flushdns and press Enter.
This will clear the DNS cache, which might solve network-related issues affecting CAPTCHA.

5. Check Your Internet Connection

A slow or unstable connection can cause CAPTCHA to load incorrectly. Test your internet connection by following these troubleshooting steps:

Switch Networks

Switching your networks can help bypass local congestion, hardware issues, or signal interference problems.

For example, if you’re on Wi-Fi and it’s not working well, you could plug in an Ethernet cable or connect to a different Wi-Fi network to get a better connection. This can help fix slow speeds or dropped connections.

Run Speed Test

Open a web browser on a device that’s connected to your internet network.
Go to the Speedtest website by typing www.speedtest.net in the browser’s address bar.
Once the page loads, click on the “Go” button to start the speed test.
The test will automatically connect to a nearby server and begin assessing your download and upload speeds, as well as your ping.
Wait for the test to complete.
Review your results, which will display your download speed, upload speed, and ping.

Reset Your Router

To reset your router:

Find the reset button.
Press and hold it for 10 seconds.
Wait for the router to reboot.
Reconfigure your network settings.

Contact Your ISP

If restarting your router doesn’t resolve the issue and you’re still experiencing problems with your internet connection, the next step is to contact your Internet Service Provider (ISP) for assistance

6. Check The Server Status Of Steam

Before attempting another purchase, ensure that Steam’s servers are operational as this could be impacting the payment processors.

Visit the Steam Status website to check if there are any outages reported. This site provides a real-time overview of Steam’s server.

7. Clear Browser Data & Cookies

Make sure to clear the cache of browsers so that junk files that get accumulated in the cache do not become an issue causing you problems in Steam.