Are you having issues trying to play videos from your SonosTube app?
Maybe you have your eye on that latest series that just came out but now that you want to watch it, you aren’t able to play it on SonosTube.
Every time you try, you keep getting seen the error message, “Unable to play video. Error code 13”.
Now if that is the case then there is no need to feel frustrated because you can solve this issue by yourself.
In this article, we will be thoroughly going over the reasons why you might be seeing the error code 13 and how to fix it.
What Causes Error Code 13 In SonosTube
When you see the error, “Unable to play video. Error code 13.” then you will not be able to play the videos in your library from SonosTube.
There are a few reasons why you might be seeing the error code 13 whenever you are trying to watch videos on your SonosTube.
We have listed some of the major reasons here for you.
- Access is denied to the video library.
- There is a bug in the SonosTube system.
- You are not using the latest version of the app.
- There is an issue with the internet connection.
- SonosTube has collected too many junk files in its cache.
- There is not much storage space left in your device.
How To Fix SonosTube Error Code 13
Now that we have seen some of the reasons that could be why you are seeing the error code 13 in your SonosTube app, it is time that we looked at the fixes that will help us in solving these issues.
1. Give App Permission To SonosTube
You should give all the app permissions to SonosTube so that it can access the library freely.
- Open your phone and long-press the SonosTube app.
- Next, you need to tap on App info.
- Now, tap on App Permissions.
- Allow the permissions that you want (don’t forget to allow Storage).
2. Check Device Storage
Also, Make sure to check the device storage and see whether your device is low ion storage.
If you are running out of space then your SonosTube videos will not get played.
You can try to make some space by either deleting the files that you don’t need or you can try to get a new SD card with more space to increase your device storage.
3. Update SonosTube
Similar to other apps SonosTube also updates its app regularly.
It could be that you have missed one of the updates due to which you might be seeing the error code 13.
You can go to the App Store or PlayStore and update the app from there.
4. Check The Internet Connection
Make sure that your internet connection is stable and strong.
If you don’t have a fast and secure internet connection SonosTube will not be able to play the videos on your device.
You can interchange your wifi with other connections to check whether there is any issue.
If you find any issue please contact the local service provider to fix it.
5. Clear The Cache Of SonosTube
Oftentimes when an app collects too many junk or corrupted files in its cache files then the app becomes unable to function properly on the device.
This could be the case for SonosTube and why you might be seeing error 13.
You can easily solve it by deleting the cache folder of SonosTube on your device.
For Android
- Go to Settings on your device.
- Open Apps.
- Select Manage Apps.
- Navigate to SonosTube and tap on it.
- Tap on Clear data or Clear Cache.
For iPhone
- Go to iPhone settings.
- Go to General.
- Find SonosTube App and click on that.
- Tap on the Offload App button.
- Again Reinstall the SonosTube app.
6. Uninstall And Reinstall SonosTube
You can also uninstall and then reinstall SonosTube on your device as an alternative fix.
If there is a bug in SonosTube then doing this would help you to fix the issue.
7. Contact SonosTube Support Team
After you have tried all the fixes you should be able to play the videos in SonosTube.
However, if you still aren’t able to play the videos in SonosTube and keep seeing error 13 then you will have to contact the SonosTube Support Team.