Are you having trouble watching videos in your SonosTube app?
Maybe you are seeing the error code 11 whenever you are trying to open a video.
In that case, you are not the only one because there are many users all over the world who are seeing the error code 11.
It can be frustrating and annoying if you are trying to watch a video and you keep getting the error code 11.
However, there is no need to feel frustrated anymore because in this article we will be looking at the reasons why you might be seeing the error code 11 and what you can do to fix it.
What Causes Error Code 11 In SonosTube?
When you are seeing the error code 11 in your SonosTube, it will hinder you from watching the videos in the app.
There can be various reasons why you might be seeing the error code 11 in your SonosTube.
Below, we have listed some of the important reasons for that.
- You might have VPN enabled on your device.
- There is a bug in the SonosTube system.
- You are not using the latest version of the app.
- There is an issue with the internet connection.
- SonosTube has collected too many junk files in its cache.
How To Fix SonosTube Error Code 11
In this section, we will be going over the fixes that you can try to solve the error code 11 in your SonosTube App.
1. Check The Internet Connection
Make sure that your internet connection is stable and strong.
If you don’t have a fast and secure internet connection SonosTube will not be able to play the videos on your device.
You can interchange your wifi with other connections to check whether there is any issue.
If you find any issue please contact the local service provider to fix it.
2. Disable Your VPN From The Device
If you have a VPN enabled on your device, the next thing you can do is turn it off.
VPNs interfere with service requests and make it difficult for SonosTube to connect to the servers.
It is therefore advised that you first try to open your SonosTube account while turning off your VPN.
If you are unable to shut down your VPN, speak with your VPN provider to get SonosTube added to the whitelist.
You can also uninstall or delete the VPN from your device.
3. Update SonosTube
Similar to other apps SonosTube also updates its app regularly.
It could be that you have missed one of the updates due to which you might be seeing the error code 11.
You can go to the App Store or PlayStore and update the app from there.
4. Clear The Cache Of SonosTube
Oftentimes when an app collects too many junk or corrupted files in its cache files then the app becomes unable to function properly on the device.
This could be the case for SonosTube and why you might be seeing error 11.
You can easily solve it by deleting the cache folder of SonosTube on your device.
- Go to Settings on your device.
- Open Apps.
- Select Manage Apps.
- Navigate to SonosTube and tap on it.
- Tap on Clear data or Clear Cache.
- Go to iPhone settings.
- Go to General.
- Find SonosTube App and click on that.
- Tap on the Offload App button.
- Again Reinstall the SonosTube app.
5. Uninstall And Reinstall SonosTube
You can also uninstall and then reinstall SonosTube on your device as an alternative fix.
If there is a bug in SonosTube then doing this would help you to fix the issue.
6. Contact SonosTube Support Team
After you have tried all the fixes you should be able to play the videos in SonosTube.
However, if you still aren’t able to play the videos in SonosTube and keep seeing error 11 then you will have to contact the SonosTube Support Team.