Shopee, an online shopping platform that facilitates buying and selling of a diverse range of products from clothing, accessories, and electronics to household items, is popular across several countries, namely Singapore, Malaysia, Indonesia, Thailand, Vietnam, the Philippines, and Taiwan.
However, despite being a technology-based service, Shopee is not error-proof, which can cause inconvenience for users.
Among the frequently occurring errors on Shopee, the M01 error is one of the most common.
The error message typically reads: “(M01) Your checkout attempt has been rejected due to unusual activities in your account. Please make sure you comply with Shopee policies.”
This article will delve into the details of the M01 error, its possible causes, and methods to resolve it.
Why Does Shopee Error Code M01 Occur?
Shopee Error Code M01 is typically displayed as follows:
(M01) Your checkout attempt has been rejected due to unusual activities in your account. Please make sure you comply with Shopee policies.
This error message indicates that your account has been flagged for suspicious activities, resulting in the rejection of your checkout attempt.
Below are some possible causes of Shopee error M01:
- Violation of Shopee Policies: Your account may have been flagged for activities that go against Shopee’s terms of service or policies, such as unauthorized transactions or fraudulent activities.
- Unusual Buying or Selling Patterns: If your account exhibits unusual buying or selling patterns, it may trigger Shopee’s security systems, resulting in the error.
- Multiple Accounts: Using multiple accounts on the same device may also raise suspicions and lead to the error message.
How To Fix Shopee Error Code M01
Till Shopee address this issue and fix it, you may try some of the general solutions that may resolve this issue.
1. Review Your Account Activity
The first step in addressing the Shopee error M01 is to review your account activity and ensure you have not violated any Shopee policies.
Check your transaction history, order details, and messages for any discrepancies or unusual activities. If you find any suspicious transactions, report them to Shopee immediately.
2. Wait And Try Again Later
If the Shopee error code M01 error is due to server downtime or technical issues, you may need to wait for a while before trying again.
In most cases, the issue will be resolved within a few hours, and you can try again later.
You can check the Shopee server status at:https://isitdownorjust.me/shopee-ph/
3. Clear Shopee App Cache
While clearing the Shopee app cache may potentially resolve the issue, it may not always be effective as other factors can also cause the M01 error.
Thus, clearing the app cache should be viewed as a potential solution but not a guaranteed fix for every case.
Here are the steps to clear the Shopee app cache for Android and iOS devices:
Steps For Android:
- Go to “Settings” on your device.
- Scroll down and select “Apps” or “Application Manager”.
- Find and select the Shopee app from the list.
- Tap on “Storage” and then select “Clear Cache”.
Step For iOS:
- Go to the “Settings” app on your device.
- Scroll down and select “General”.
- Select “iPhone Storage” or “iPad Storage” (depending on your device).
- Find and select the Shopee app from the list.
- Tap on “Offload App” to clear the app’s cache.
4. Update Shopee App
If you are using the Shopee app, ensure it is updated to the latest version. An outdated app may cause errors and compatibility issues.
Visit your device’s app store and update the app if necessary.
5. Contact Shoppe Support
If you have tried all of the above steps and are still encountering the M01 error, it may be time to contact Shopee’s customer support team.
They can help you troubleshoot the issue and resolve it quickly.
Here is the link to Shopee’s support page:https://help.shopee.com.my/