Are you a dedicated Planet Rock listener but suddenly found that the app is not working as expected? Fret not! I have got you covered.
For those unaware, Planet Rock is one of the largest digital rock music radio stations in the UK. It is owned and operated by Bauer as a part of the Kiss Network. But, unfortunately, this popular radio station app is not free from its issues.
Planet Rock is currently experiencing issues, leaving the users frustrated. Many listeners reported the app not working properly. Some users complained about seeing a black screen while opening the app, while others reported the app not working at all.
Whatever the reason is, it can be solved! Yes, you heard it right.
In this guide, I have given a list of comprehensive troubleshooting tips to help you solve this issue and get you back to your favourite rock tunes in no time.
What Are The Reasons For Planet Rock Not Working?
The following could be the potential reasons for Planet Rock not working.
1. Internet Connection Issues
If your internet connection is sluggish or unstable, it can lead to buffering issues and interruptions in the music stream. The Planet Rock app requires a steady and reasonably fast internet connection to provide a seamless listening experience. Make sure to check your Wi-Fi or mobile data signal strength to rule out this issue.
2. Entering Wrong Credentials
Credentials are most important to access any platform. If you enter the wrong username or password, then you might experience restrictions in your streaming. Make sure to Double-check your login details.
3. Server Issues
The Planet Rock app server may be down due to high traffic. This congestion of traffic can lead to slower streaming speeds or even complete server outages. This can result in temporary service disruptions. In such cases, the best course of action is to wait for Planet Rock’s technical team to resolve the issue.
How To Fix Planet Rock Not Working?
To fix Planet Rock not working, check your internet connection, restart your device, clear cached data from your device and update the Planet Rock app. Additionally, try using another device, use a VPN, check server status and reinstall the app.
1. Check Your Internet Connection
First and foremost, ensure that your Android device has a stable internet connection.
Open your browser or any other app to confirm that you can access the internet. If not, resolve your internet connectivity issues by following the troubleshooting tips below.
Run Speed Test – Carry out a speed test on your device to check the internet connection speed. Follow the steps given below:
- Open your Browser.
- Now, to run a speed test, select one of the speed test websites. Some popular options include Ookla Speedtest, Fast.com, and Google’s Measurement Lab (M-Lab). Visit one of these websites or install the corresponding app on your device.
- Make sure your device is connected to the network you want to test. Also, before running the test, close any background applications or programs that might be using your internet connection.
- Allow GPS location permission to the website or app.
- Now, select the GO option to start the test.
It will take 10-15 seconds to get results. You can check whether you are facing connectivity issues with your current network or not.
Switching – If your connection is found to be unstable and poor, it’s time to switch to a better and stronger network.
If the issue still pertains, contact your Internet Service Provider (ISP) for assistance.
2. Clear Cache For Planet Rock
If Planet Rock is not working correctly, the app’s cache and data might be corrupted. To fix this issue, follow these simple steps:-
For Android:
- Go to “Settings” on your Android device.
- Find and select “Apps” or “Application Manager.“
- Locate “Planet Rock” in the list of apps and tap on it.
- Tap on “Storage.”
- Now, tap on “Clear Cache” and “Clear Data.”
This will clear any temporary files that could be causing problems.
For iOS:
- Open the “Settings” app on your iPhone.
- Scroll down and tap on “General.“
- Scroll down again and tap on “iPhone Storage.“
- You’ll see a list of your installed apps. Find Planet Rock from there.
- Now, Tap on “Offload App”
3. Update The Planet Rock App
Outdated apps can sometimes be the source of various issues. So, make sure to update your Planet Rock app. To do that, follow the steps given below:
For Android (Google Play Store):
- Open the “Google Play Store” app on your Android device.
- Tap the three horizontal lines on the top-left corner to open the menu.
- Select “My apps & games.”
- You’ll see a list of apps with available updates. Find “Planet Rock” in the list.
- Tap the “Update” button next to the “Planet Rock” app. If you don’t see the update button, it means the app is already up-to-date.
For iOS (Apple Store):
- Open the “Apple Store” on your iOS device.
- At the bottom of the screen, tap “Updates.“
- If there’s an update available for the “Planet Rock” app, you’ll see it listed here.
- Tap the “Update” button next to “Planet Rock.”
4. Try Another Device
Sometimes, it might be possible that your device is not functioning properly. So, consider using a different device to access Planet Rock if you’re experiencing loading issues.
If Planet Rock functions correctly on the alternate device, the issue may be related to the device you were initially on.
5. Restart Your Device
Sometimes a simple restart on your device can also fix issues. This can help in clearing any temporary glitches that might be affecting the Planet Rock app’s performance.
Follow the steps mentioned below to address the issue with Planet Rock not working on Android and iPhone devices:
On Android:
- Long-press the Power button.
- Access the power menu.
- Swipe to select “Restart.”
- The device will power down.
- After a brief pause.
- The device will automatically reboot.
On iOS:
- Make sure your iPhone is powered on.
- Now, Press the side and volume buttons simultaneously
- An option to power off will appear.
- Slide the power-off slider.
- To restart the device.
- Press the side button until the Apple logo reappears.
- The device will begin restarting.
These steps should help resolve the issue and get Planet Rock working on your devices.
6. Use A VPN
There can be geographical restrictions in your country that might stop you from using Planet Rock. So, check if Planet Rock is available in your country or not. If not, then you can try to use VPN.
It will mask your IP address and you can access the content restricted in your area. There are various paid and unpaid VPN services available to help you with it.
7. Check Server Status
Planet Rock does not have a dedicated website or page for server status updates. So, in the absence of an official server page, you can check third-party websites that monitor the status of various online services. Websites like “DownDetector” can provide insights into server issues reported by users.
Remember that server status can change rapidly, and any technical issues may be resolved by Planet Rock’s technical team. So, be patient and wait till the issue gets resolved.
8. Uninstall And Reinstall The App
Finally, if you can’t fix it with anything, you may need to uninstall the app and reinstall it.
For Android :
- Go to your device’s “Settings.“
- Select “Apps” or “Application Manager.”
- Find and tap on “Planet Rock.”
- Tap “Uninstall.“
- Now, to Reinstall Planet Rock, Open the “Google Play Store.”
- Search for “Planet Rock.”
- Tap “Install” to reinstall the app.
For iOS:
- Tap and hold the “Planet Rock” app icon on your home screen.
- When it starts shaking, tap the “X” in the corner to delete it.
- Now, to Reinstall, Open the “Apple Store.”
- Search for “Planet Rock.”
- Tap the cloud icon or “Download” to reinstall the app.
9. Contact The Support Team Of Planet Rock
If the mentioned steps do not resolve the issue, please reach out to Planet Rock Customer Service for assistance. They have an expert team meant to handle such grievances and complaints. You can contact them via email using their official address or make a phone call as well.
Additionally, you can connect with them on their official Twitter account. They post updates there as well.
When reaching out, provide a detailed explanation of your problem and the steps you’ve already attempted. Their support team will respond with additional instructions to help resolve the issue.