How To Fix Owlet App Not Showing Readings

Are you experiencing frustration with your Owlet app not showing readings?

It can be concerning when you rely on the Owlet app to monitor your baby’s vital signs, and it fails to display the necessary information.

However, there’s no need to worry. In this guide, we will explore effective solutions to address the issue and get your Owlet app back on track.

How To Fix Owlet App Not Showing Readings?

If your Owlet app is not showing readings, then you can check the base station light, plug in and reset the sensor, and check the WiFi connection. Moreover, you may also update your phone software and app version, and perform a power cycle.

Below is a detailed explanation of all the above-mentioned fixes:

1. Check The Base Station Light

Verify that the small green light on the bottom of the base station is lit up. If not, review the base station setup and ensure it’s properly connected

To check the base station light for the Owlet Smart Sock, follow these steps:

1. Locate the base station: The base station is the device that communicates with the Smart Sock and sends information to the Owlet app.
2. Check the bottom of the base station: Look for a small indicator light that says “WiFi” on the bottom of the base station.
3. Verify the green light: Check that the small green light on the bottom of the base station is lit up. If the green light is illuminated, it indicates that the base station is powered on and connected to the Smart Sock.
4. Troubleshooting: If the green light is not illuminated, review the base station setup and ensure it’s properly connected. You can also perform a full power cycle of the base station by unplugging it for 3 minutes and then plugging it back in to see if the light comes on

2. Plug In And Reset The Sensor

Unplug the base station and reset the sensor. You can find the specific steps for this in the Owlet app under the Account tab in the bottom right corner.

To plug in and reset the Owlet Smart Sock sensor, you can follow these general steps:

1. Unplug the base station: Disconnect the base station from power.
2. Reset the sensor:
   • For Smart Sock 3: Press and hold the base station button while plugging the base station back in.
   • For Smart Sock 2: Lightly drag the “dome” part of the sensor across the top of the base station to reset the sensor.
   • For Dream Sock: Press and hold the Dream Sock base station button while plugging the base station back in.
   • For the Medallion: Hold the button on the bottom of the charger for over 12 seconds with the Medallion on the charger to reset the sensor.
3. Plug the base station back in: After resetting the sensor, plug the base station back into power.

3. Check Wi-Fi Connection

Verify that the base station is successfully connected to your Wi-Fi network. To ensure that the Owlet Smart Sock is connected to a compatible Wi-Fi network, follow these steps:

1. Check your Wi-Fi frequency: The Owlet products only support 2.4 GHz Wi-Fi and do not support the 5.0 GHz frequency.
2. Split your network: If your Wi-Fi network is a dual-band (2.4 GHz and 5.0 GHz), ensure that it is split into separate 2.4 GHz and 5.0 GHz networks. The Owlet device and the phone or tablet used for setup need to be connected to the 2.4 GHz network during the setup process.
3. Adjust network bandwidth: Set your network bandwidth (Channel Width) to 20 MHz only, as Owlet products support 20 MHz connections and may have issues with auto 20/40 and 40 MHz connections

4. Update Phone Software And App Version

Make sure that your phone’s software is up to date. Additionally, ensure that you are using the latest Owlet Care app. If you’re using an iPhone, it should be running on the latest updated version.

Here are the steps to check the phone software version and Owlet app version:

Check Phone Software Version:

iOS Devices:

• For iPhone or iPad, go to “Settings” on the home screen.
• Scroll down and select “General.”
• Tap on “About.”
• The “Software Version” field will display the current version of iOS installed on the device.

Android Devices:

• On an Android device, open the “Settings” app.
• Scroll down and select “About phone” or “About device.”
• Look for the “Android version” or “Software information” to find the current software version.

Check Owlet App Version:

iOS Devices:

• Open the App Store on your iPhone or iPad.
• Tap on your profile icon at the top right corner.
• Scroll down to view the pending updates and release notes.
• The Owlet app version will be listed next to the app icon. If there’s an update available, tap “Update” to install the latest version.

Android Devices:

• Open the Google Play Store on your Android device.
• Tap the three horizontal lines at the top left to open the menu.
• Select “My apps & games.”
• Locate the Owlet app in the list. The current version will be displayed next to the app name. If an update is available, tap “Update” to install the latest version.

5. Perform A Power Cycle

To fix the Owlet app not showing readings, you can follow these steps:

1. Perform a full power cycle of the base station by unplugging it for 3 minutes. Plug it back in and reset the sensor. Specific reset instructions can be found on Owlet’s support page for your Smart Sock version.
2. Open the Owlet app and reconnect the Smart Sock to the base station by following the instructions below:
   • Open the app and go to the Account tab in the bottom right corner.
   • Scroll down to the bottom and select “Add Device” within your app.
   • Follow the instructions to register the base to your app. If you still see your Smart Sock connected under “My Devices,” continue with this step to override the old connection

6. Contact Owlet Support

To fix the issue of the Owlet app not showing readings and if the troubleshooting steps do not resolve the issue, you can contact Owlet support for further assistance. Here’s how to do it:

1. Phone Support: You can reach Owlet support by calling their customer service number at 1 (844) 334-5330. They are available Monday through Friday from 12 pm to 8 pm Eastern Time (USA). If you are located in Canada, you can also contact Owlet support at 1 (844) 334-5330 during the same hours.
2. Email Support: If you prefer to contact Owlet support via email, you can send your inquiry to [email protected].