How To Fix Owlet App Not Connecting To Base

Are you experiencing frustration with your Owlet app’s inability to connect to the base station?

Many parents rely on the Owlet Smart Sock to monitor their baby’s well-being, making it essential for the app and base station to work seamlessly.

In this guide, we’ll explore common issues and provide practical solutions to help you troubleshoot and resolve connectivity problems.

How To Fix Owlet App Not Connecting To Base?

To fix the issue of the Owlet App not connecting to the base, you can check the WiFi connection, power cycle the base station, and recharge the smart lock. Moreover, you may also reset the sensor, and contact Owlet support if nothing works.

Below is a detailed explanation of all the above-mentioned fixes:

1. Check Wi-Fi Connection

Go to Wi-Fi settings on your device and verify that you are no longer connected to the Owlet Wi-Fi network and are connected to the same home network.

Ensure that your base station is successfully connected to Wi-Fi. Remember, Owlet products work with dual-band routers (2.4GHz and 5.0 GHz).

To check the Wi-Fi connection for your Owlet device, you can follow these steps:

1. For setup, both your Owlet device and phone or tablet need to be connected on 2.4GHz
2. Perform set-up within 10 feet of your router
3. After setup, you may move your phone or tablet back to 5GHz.

 If the issue persists, then follow these steps:

• The correct Wi-Fi password is being used.
• You are connecting to a 2.4g Wi-Fi (5g is not compatible.) 
• Verify your internet is working by browsing a website on another wireless device connected to your home Wi-Fi. You can do this by rebooting the router and modem or contacting your internet provider.
• The base station is within range of your router. You can check this by moving your base station closer to the router and attempting to connect to Wi-Fi again.

2. Power Cycle The Base Station

Unplug the base station from the wall and wait at least 5 minutes before plugging it back in. This will allow it to fully power cycle and reset, which can help resolve connectivity issues.

To power cycle the Owlet Base Station, follow these steps:

1. Unplug the base station from the wall and wait at least 5 minutes.
   • This allows the base station to fully power down and reset.
2. After waiting, plug the base station back in.
   • Ensure that the base station is securely plugged back into the power source1.
3. Check the status of the base station.
   • Once the base station is powered back on, check the status light to ensure it is functioning properly

3. Recharge The Smart Sock

Open the Owlet App and check the Smart Sock battery gauge under Settings, in the lower left corner. If needed, recharge the Smart Sock, as a low battery can affect the connection to the base station.

To recharge the Owlet Smart Sock, follow these steps:

1. Plug the Sensor into the Base Station:
   • Charge the sock battery by plugging the sensor into the Base Station.
2. Connect the Base Station to Power:
   • Plug the Base Station into an electrical socket to ensure the sensor charges properly.
3. Check the Battery Gauge:
   • Open the Owlet App and check the Smart Sock battery gauge under Settings to monitor the charging progress.
4. Ensure Proper Insertion:
   • When not in use, make sure the sensor is inserted in the Base Station to keep it charged.
5. Allow Sufficient Charging Time:
   • The Smart Sock 3 offers quick charging, providing 8 hours of battery life in just 20 minutes, and a full charge in 90 minutes.

4. Reset The Sensor

If you are experiencing issues with live readings, perform a full power cycle of the base station by unplugging it for 3 minutes. Plug it back in and reset the sensor to ensure proper functionality.

To reset the Owlet Smart Sock, you can follow these steps based on the information from Owlet’s support:

1. Smart Sock 2:
   • Turn off the sock and wait for 60 seconds, then power the sock back on by plugging it back into the base station.
   • Alternatively, you can reset the sensor by lightly dragging the “dome” part of the sensor across the top of the base station.
2. Smart Sock 3:
   • Unpair the sensor by pressing and holding the base station button while plugging the base station back in. Keep pressing the button until you hear the base station chirp 4 times.

5. Uninstall And Reinstall The Owlet App

If the issue persists, uninstall the Owlet app from your device and then reinstall it. This can help resolve any software-related issues that may be preventing the app from connecting to the base station.

To uninstall and reinstall the Owlet app, follow these steps:

Uninstalling the Owlet App:

1. On your mobile device, navigate to the home screen or the app menu where the Owlet app icon is located.
2. Press and hold the Owlet app icon until a menu appears, or look for the option to uninstall or remove the app.
3. Tap the option to uninstall the app. You may be prompted to confirm the uninstallation.
4. Confirm the uninstallation and the Owlet app will be removed from your device.

Reinstalling the Owlet App:

1. Open the App Store (for iOS devices) or the Google Play Store (for Android devices) on your mobile device.
2. In the search bar, type “Owlet” and search for the Owlet app.
3. Once you locate the Owlet app in the app store, tap the “Download” or “Install” button to initiate the installation process.
4. Follow the on-screen prompts to complete the installation of the Owlet app on your device.
5. After the installation is complete, locate the Owlet app on your home screen or in the app menu and open it.
6. Log in to your Owlet account or set up a new account if required.

6. Contact Owlet Support

If the problem still persists after performing the above steps, it is recommended to contact Owlet support directly for further assistance.

You can find the contact details on the Owlet support page under United States Contact Details or Canada Contact Details and reach out to them for personalized troubleshooting and support.