How To Fix Native Access Unable To Login

Are you experiencing issues with logging into your native access account?

Many users have reported encountering the Native Access “Unable to login” error.

The full error message reads: “Unable to log in. Please restart your computer and try again. If the problem persists, please contact support.”

This article aims to provide you with a step-by-step guide on how to resolve this issue and regain access to your account.

How To Fix Native Access Unable To Login?

To resolve the issue of the Unable to log in Native Access, you should restart your device and ensure that the VPN is not enabled. Additionally, try deleting the service center folder.

Down below, we have discussed the solution in step-by-step detail.

1. Check Your Internet Connection

Native Access requires an active internet connection to log in and verify your credentials.

Ensure your computer is connected to the internet and that the connection is stable.

If you’re on a wireless network, try switching to a wired connection to improve stability.

Here are the steps to Check your internet connection:

• Turn off your router or modem, wait for a few seconds, and then turn it back on.
• If the problem persists, you can reset your network settings on your device. Go to the network settings menu and look for an option to reset or restart network settings.
• If you’re using Wi-Fi, try switching to a wired connection to rule out any potential wireless issues.
• Restart your router or modem to refresh the connection.

2. Restart Your Computer

If you’re experiencing the “Unable to login” error with Native Access, a simple but often effective fix is to restart your computer.

This action can clear out any temporary software conflicts that might be preventing Native Access from logging in properly.

After the system restarts, try opening Native Access again to see if the issue has been resolved.

3. Disable VPN

If you are using a VPN or proxy, it might interfere with Native Access’s ability to connect to the internet.

Try disabling your VPN or proxy before launching Native Access. According to a Native Instruments community discussion, it’s recommended to first open Native Access and log in before activating your VPN.

To disable a VPN or proxy, follow these concise steps:

• Windows:
  • Go to Settings and click on Network & Internet.
  • Select VPN then the VPN connection you want to disable.
  • Click Remove or Disconnect depending on your Windows version.
• macOS:
  • Open System Preferences and click on Network.
  • Select the VPN service on the left panel.
  • Click on the - (minus) button or Disconnect to disable the VPN.

4. Delete The Service Center Folder

If you’re encountering login issues with Native Access, deleting the Service Center folder could help.

This action removes old configurations that might be causing the problem, potentially allowing you to log in successfully after a restart of Native Access.

here are the steps to delete the Service Center folder on your device:

For Mac:

• Open Finder.
• Click Go in the menu bar, then Go to Folder.
• Type ~/Library/Application Support/Native Instruments/Service Center and press Enter.
• Right-click the Service Center folder and select Move to Trash.
• Empty the Trash to permanently delete the folder.

For Windows:

• Open File Explorer.
• Navigate to C:\Program Files\Common Files\Native Instruments\Service Center.
• Right-click the Service Center folder and select Delete.
• Empty the Recycle Bin to permanently delete the folder.

After deleting the Service Center folder, restart Native Access and attempt to log in again.

5. Contact Native Instruments Support

If none of the above solutions work, it’s time to contact Native Instruments support.

They can provide further assistance and may be able to offer solutions specific to your situation. You can reach out to them through the Native Instruments support page.