Are you also facing trouble with the Kroger app? The Kroger app has proven to be very helpful and its demand has been increasing significantly.
What does the Kroger app do? The Kroger app keeps track of everything you need for your shopping trip: coupons, grocery lists etc. It saves your searching time.
Although the Kroger app has been experiencing a lot of issues now and then. These issues have been causing restlessness in the mind of the users.
It isn’t very pleasant when an app stops working in the middle. If you are also facing the same problem, then don’t worry. In this guide, we will discuss what could be the possible reasons that the Kroger app is crashing and stopping working and how to fix the same.
Why Does Kroger App Keep Crashing And Stopping?
If you found something wrong with the Kroger app or maybe the app is not responding or if the features are not working properly. Then there could be many reasons behind this. Below here we have mentioned some of the major reasons. Look for the same:
- If you don’t have a stable internet connection, the app will not be able to grab any data from its server. Because the Kroger app is an internet-based mobile application. It won’t respond in case of an improper internet connection.
- If you are using an outdated or old version of the Kroger application, then the app will not be able to offer you a smooth experience to its users and you may face some problems.
- If your phone storage is insufficient or if it is running out of storage, then it will not only impact the app but also its functionality.
- If you are finding any unexpected results in your Kroger app. It may be due to minor glitches and bugs in the app. This means that there is something wrong with the development of the Kroger application.
- The data of your app is stored in a mechanism called cache. And if your Kroger app cache is overcrowded, it will impact the Kroger app negatively.
- Since the Kroger app works with an internet connection. And that means it is connected to their server. And sometimes the app may stop working if the server is down.
These could be the possible reasons behind Kroger’s app crashing or stopping working. And these all may cause trouble with the Kroger application.
How To Fix Kroger App Keeps Crashing And Stopping?
Below here we have shared some possible fixes that can help you to troubleshoot the Kroger app problems.
1. Check Your Network Connection
You may be able to face a lot of trouble with the Kroger app if your network connection is not proper or stable. You can try switching off your mobile data and switching to Wifi network instead and you also need to make sure that your Wifi is placed nearly to your device and also has strong password security.
Whenever you experience a slow or no internet connection, you may need to reboot your wifi router. It depends on your internet usage that how often you need to reboot our wifi router. These are the steps to follow in restarting your wifi router:
- Simply switch off the router and unplug it from all the devices and power supply.
- Wait for 3 minutes and then plug it in again.
- Now wait for the signal to come back and now connect to the internet through it.
2. Force-Stop The App And Relaunch
Sometimes in a lot of hurry, we don’t close the app properly then it remains open and also keeps running in the background. And due to this, the app may crash or freezes.
Therefore when this thing happens all you need to do is just force-stop the Kroger app from your phone settings and relaunch it.
Below here we have mentioned the steps for the same.
Steps to Force-Stop Korger App on Android:
- Open the ‘Settings’ option on your Android phone.
- Go to the apps list that are installed on your phone.
- Find the “Kroger” app on the applications list and tap on it.
- Then tap on the “Force Stop” button.
Steps to Force-Stop Kroger App on iPhone:
- Double-tap on the home button.
- All the running apps will be displayed on your screen. Swipe left and right to find the Kroger app there.
- Then swipe up the Kroger app to force close this application.
3. Clear Kroger App Cache
Sometimes many issues may resolve just by clearing the cache from the application. Because clearing your browser’s cache and temporary internet files help your device run smoothly and optimally. And doing so can fix many problems that are appearing while using the application.
Steps to Clear Kroger App Cache on Android:
- Open the ‘Settings’ option on your Android phone.
- Go to the apps list that are installed on your phone.
- Find the “Kroger” app on the applications list and tap on it.
- Then go to the “Storage” option.
- Click “Clear Cache”.
Steps to Clear Kroger App Cache on iPhone:
- Go to Settings > General > iPhone Storage.
- Tap on the Kroger app from the list.
- Now click the “Offload App” button.
4. Update Kroger App To The Latest Version
If you are using the old or outdated version of the Kroger app then probably the Kroger app issues might arise. In this case, you need to update the app to its latest version.
Here are the steps to the Kroger app on both iOS and Android devices.
For Android:
- Open the Google Play Store app on your Android device.
- Tap the three horizontal lines in the top-left corner to open the menu.
- Select “My apps & games” from the menu.
- The “Updates” tab will show you a list of all available updates for your installed apps.
- Look for “Kroger” in the list and tap the “Update” button next to it to update the app.
For iPhone:
- Open the App Store on your iPhone.
- Tap on your profile picture icon in the top-right corner.
- Scroll down to the “Available Updates” section.
- If “Kroger” appears in the list, tap the “Update” button next to it to update the app.
In both cases, if the Kroger app does not appear in the update list, it means that the app is already up to date.
After updating the app, check whether Kroger works properly or not.
5. Check Kroger App Server Status
The next thing that you need to check is Kroger App Server Status. In case the server is going through an outage or the server is having scheduled maintenance, the Kroger app will not work properly.
You can open Kroger and try again if it works or not after you see that the server is back online.
The server should be back online shortly as the technical team will be working on it to fix it soon.
6. Uninstall And Reinstall The App
If none of the above mentions fixes work, you can try to uninstall the Kroger app at first go and reinstall it again from Google Play (Android) or App Store (iPhone).
This might help the issue related to the Kroger app, not crash or stop working. Uninstalling the application and reinstalling it again might remove the bugs and the glitches arising in the app.
7. Restart Your Phone
Another solution you can try is restarting your phone as restarting or rebooting your phone may solve the issue that you are encountering with the app.
Steps to restart Android phone:
- Hold the power button for 5-10 seconds to show the power menu.
- Then simply click the “Restart” option.
Steps to restart iPhone:
- If you are an iPhone X, iPhone 11, iPhone 12, or iPhone 13 user then hold the power button and volume buttons at the same time.
- And if you are an iPhone SE, iPhone 8, or earlier version user then you need to hold only the power button.
You will get an option named “slide to power off”. Simply, drag it to the right.
8. Contact Kroger Customer Support
After trying the above-mentioned fixes if you are still facing any difficulty in resolving the issue of the Kroger app not working then you may contact The Kroger Support Team for the same by clicking here.