How To Fix Kroger App Error Code KC2617 Can’t Complete Request

Are you also getting the error message showing “Error Code KC2617, “Can’t Complete Request” while using the Kroger app? This is absolutely the problem. 

Many users are plagued by the error code: KC2617 in this app. It is because you have added too many cards or due to some technical glitch in the app.

Although the Kroger app has been experiencing a lot of issues now and then. These issues have been causing restlessness in the mind of the users.

Among those issues, one of them is the error code: KC2617. If you are also facing the same, then don’t worry. In this guide, we will discuss what could be the possible reasons behind the Kroger Error Code: KC2617, “Can’t Complete Request” and how to fix the same.

kroger error code kc2617
error KC2617 in kroger app

What Causes Kroger App Error Code KC2617 Can’t Complete Request

If you found something wrong with the Kroger app and it is showing you the Error Code KC2617, “Can’t Complete Request” again and again while using the app. Then there could be many reasons behind this. Below, we have mentioned some of the major reasons. Have a look at them:

  • If you don’t have a stable internet connection, the app will not be able to grab any data from its server. Because the Kroger app is an internet-based mobile application. It won’t respond in case of an improper internet connection.
  • If you are using an outdated or old version of the Kroger application, then the app will not be able to offer you a smooth experience to its users and you may face some problems.
  • If your phone storage is insufficient or if it is running out of storage, then it will not only impact the app but also its functionality and may show this error message.
  • If you are finding any unexpected results like error code KC2617 in your Kroger app. It may be due to minor glitches and bugs in the app. This means that there is something wrong with the development of the Kroger application.
  • The data of your app is stored in a mechanism called cache. And if your Kroger app cache is overcrowded, it will impact the Kroger app negatively.

These could be the possible reasons behind Kroger app Error Code KC2617, “Can’t Complete Request” which causes trouble with the Kroger application.

How To Fix Kroger App Error Code KC2617 Can’t Complete Request

1. Reset Your Kroger Account

You can reset your entire account to resolve this issue. It doesn’t take too long to diagnose it. To reset your account login to your account and look for account settings.

There you will find the option of reset account and click on it to do so. 

2. Delete Unused Cards From Your Wallet

It is one of the most relevant solutions to this issue. You can delete a couple of unused cards from your wallet. Or, you can delete all cards and add the unusable cards back. 

To edit cards in your wallet of Kroger app, follow these steps:

  • Open the Kroger Pay.
  • Click on the Menu icon.
  • Choose My account under My info section.
  • Choose Wallet under the Profile Section.
  • Here, you can edit your cards. You can delete the old cards and add or update with new ones.

3. Force-Stop The App And Relaunch

Sometimes in a lot of hurry, we don’t close the app properly then it remains open and also keeps running in the background. And due to this, the app may show this error. 

Therefore when this thing happens all you need to do is just force-stop the Kroger app from your phone settings and relaunch it. 

Below here we have mentioned the steps for the same.

Steps to Force-Stop Korger App on Android:

  • Open the ‘Settings’ option on your Android phone.
  • Go to the apps list that are installed on your phone. 
  • Find the “Kroger” app on the applications list and tap on it.
  • Then tap on the “Force Stop” button.

Steps to Force-Stop Kroger App on iPhone:

  • Double-tap on the home button.
  • All the running apps will be displayed on your screen. Swipe left and right to find the Kroger app there.
  • Then swipe up the Kroger app to force close this application.

4. Clear Kroger App Cache

Sometimes many issues may be resolved just by clearing the cache from the application. Because clearing your browser’s cache and temporary internet files help your device run smoothly and optimally. And doing so can fix many problems that are appearing while using the application.

Steps to Clear Kroger App Cache on Android:

  • Open the ‘Settings’ option on your Android phone.
  • Go to the apps list that are installed on your phone. 
  • Find the “Kroger” app on the applications list and tap on it.
  • Then go to the “Storage” option.
  • Click “Clear Cache”.

Steps to Clear Kroger App Cache on iPhone:

  • Go to Settings > General > iPhone Storage.
  • Tap on the Kroger app from the list.
  • Now click the “Offload App” button.

5. Update Kroger App To The Latest Version

If you are using the old or outdated version of the Kroger app then probably the Kroger app issues might arise. In this case, you need to update the app to its latest version.

Here are the steps to the Kroger app on both iOS and Android devices.

For Android:

  • Open the Google Play Store app on your Android device.
  • Tap the three horizontal lines in the top-left corner to open the menu.
  • Select “My apps & games” from the menu.
  • The “Updates” tab will show you a list of all available updates for your installed apps.
  • Look for “Kroger” in the list and tap the “Update” button next to it to update the app.

For iPhone:

  • Open the App Store on your iPhone.
  • Tap on your profile picture icon in the top-right corner.
  • Scroll down to the “Available Updates” section.
  • If “Kroger” appears in the list, tap the “Update” button next to it to update the app.

In both cases, if the Kroger app does not appear in the update list, it means that the app is already up to date.

6. Check Kroger App Server Status

The next thing that you need to check is Kroger App Server Status. In case the server is going through an outage or the server is having scheduled maintenance, the Kroger app will not work properly.

You can open Kroger and try again if it works or not after you see that the server is back online.

The server should be back online shortly as the technical team will be working on it to fix it soon. You can check the Kroger app server status by clicking here.

kroger app kc2617 server status

7. Uninstall And Reinstall The App

If none of the above mentions fixes work, you can try to uninstall the Kroger app at first go and reinstall it again from Google Play (Android) or App Store (iPhone).

This might help the issue related to the Kroger app, not crash or stop working. Uninstalling the application and reinstalling it again might remove the bugs and the glitches arising in the app.

8. Restart Your Phone

Another solution you can try is restarting your phone as restarting or rebooting your phone may solve the issue that you are encountering with the app.

Steps to restart Android phone:

  • Hold the power button for 5-10 seconds to show the power menu.
  • Then simply click the “Restart” option.

Steps to restart iPhone:

  • If you are an iPhone X, iPhone 11, iPhone 12, or iPhone 13 user then hold the power button and volume buttons at the same time.
  • And if you are an iPhone SE, iPhone 8, or earlier version user then you need to hold only the power button.
  • You will get an option named “slide to power off”. Simply, drag it to the right.

9. Contact Kroger Customer Support

After trying the above-mentioned fixes, if you are still facing any difficulty in resolving the issue of the Kroger app error code KC2617 then you may contact The Kroger Support Team for the same by clicking here.

Kroger Pay support team 3