Google Duo is a free, simple video calling app that brings you face-to-face with the people who matter most. You can do group call with 32 participants.
Are you facing issue in Google Duo app, Google Duo app not working for you? Or Google Duo having black screen or Google Duo app crashing or Google Duo app not loading or Google Duo login issue or Google Duo app not opening or launching. Don’t worry you are not alone. Lot of other people also facing same issue.
In this article, we will explain why Google Duo app not working and how to fix it.
Why Is Google Duo Not Working?
If Google Duo is not working, It can happen due to several reasons, such as:
- There may be a glitch or a bug in the Google Duo app or Google Duo server is down.
- You have turned on the low data mode in your mobile
- You haven’t updated the app in a long while
- You haven’t cleared the app cache
- Your Wi-Fi or mobile data is not working properly
How To Fix “Google Duo Not Working”?
Fix 1: Wait For Sometime Until Google Duo Fix The Bug
If Google Duo is not working then high chances that there are some bug or glitch in Google Duo App or Google Duo app server is down and Google Duo team already know and is working to resolve the issue.
In this case, you can’t do anything so just wait till bug is resolved from Google Duo team side or Google Duo server is up.
Fix 2: Try Alternating Between Wi-Fi And Mobile Data
Try alternating between Wi-Fi and mobile data to see if Google Duo app issue is related to your connection. If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 3: Sign Out And Sign In Into Google Duo App
To Fix Google Duo App issue, first sign out from the app and then again sign in into the app. This Will fix the issue and Google Duo App will work fine.
If still Google Duo app not working then try out other fixes.
Fix 4: Clear Google Duo App Cache
Most of time, when there is some issue with Google Duo app, clearing the app cache will resolve the issue.
So, To fix the Google Duo app issue, clear Google Duo app cache. To clear the Google Duo App cache,
For Android users, Go to settings >> Find Google Duo App and click on that >> Tap on clear cache. Google Duo App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find Google Duo App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Google Duo app.
Check Google Duo app working or not after Clearing the cache.
Note: Available screens, settings or steps for clearing cache may vary by software version, and phone model.
Fix 5: Delete And Reinstall Google Duo App
To Fix Google Duo app issue, first delete and then reinstall the Google Duo app. Sometime Uninstalling and Reinstalling the Google Duo app will resolve the issue.
So, First Uninstall the app from your phone after that re install again and check Google Duo app is working or not.
If still Google Duo app not working then try other fixes.
Fix 6: Update Google Duo App To Latest Version
To Fix Google Duo app issue, update Google Duo app with latest version because Sometime old version not work perfectly.
If your Google Duo app version is outdated then it may not work properly.
Also updating the Google Duo app to latest version will fix all previous bug in the app which were known to Google Duo support team.
You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.
Fix 7: Check Compatibility Of Your Phone With Google Duo App
If Google Duo app not working in your phone, then first check compatibility of your phone with Google Duo app.
If your phone is not compatible with the Google Duo app then use another phone which is compatible with Google Duo app, Google Duo app will work fine and the issue will be resolved.
Fix 8: Restart Your Device
If above solution not working then sometimes, there is an issue with your device not Google Duo app. So, Close the Google Duo app and restart your device.
After Restarting the device, Google Duo App will work fine.
Also Read: What Does Do Not Disturb Do?
Conclusion
To Fix Google Duo app issue, check for stable internet connection, delete and Reinstall the Google Duo app. This will fix your issue and the Google Duo App will work fine.
Alternately, there are chances that there is some bug or glitch in Google Duo App. So, in this case wait till the bug is resolved by Google Duo team.
After that also update the Google Duo app to latest version if available and Google Duo App will work fine.