Are you getting there was a problem starting your session. Try again. ERROR CODE:0x800b1004? In this article we will what are causes and how to fix it.
GeForce Now is an NVIDIA-developed cloud gaming service that enables users to play games on various devices such as laptops, desktops, and smartphones.
However, at times users may experience an error when using GeForce Now, and one of the most common errors is there was a problem starting your session. Try again. ERROR CODE: 0x800b1004
The error code 0x800b1004 is related to security certificates, and it usually occurs due to a mismatch between the digital signature of the application and the security certificate installed on your computer. Here are a few common reasons for this error:
What Causes GeForce Now Error Code 0x800b1004
1. Outdated Operating System
If your operating system is outdated, it may cause a mismatch between the digital signature of the application and the security certificate, resulting in an error code.
2. Pending Updates
At times, pending updates to GeForce Now or other related software can cause an error.
System clock: If your computer’s system clock is not adjusted properly, it may also cause an error code.
Internet connection: Weak or unstable Internet connection can also cause the error code 0x800b1004 when using GeForce Now.
Anti-virus, VPN or firewall: Sometimes the anti-virus, VPN, or firewall settings may interfere with the digital signature and cause the error code.
How To Fix GeForce Now Error Code 0x800b1004
1. Update Your Operating System
Updating your Windows operating system to the latest version may fix the problem with outdated software.
The steps for updating an operating system on a PC depending on the type of operating system you are using. Here are the general steps you can follow for updating Windows or macOS:
Steps for Updating Windows:
- Click the “Start” button and go to “Settings.”
- Click on “Update & Security.”
- Click on “Windows Update.”
- Click on “Check for updates.”
- If updates are available, click on “Download and install” to begin the update process.
- Restart your PC if prompted to complete the installation.
Steps for Updating macOS
- Click on the Apple menu in the upper left corner of your screen.
- Click on “System Preferences.”
- Click on “Software Update.”
- If updates are available, click on “Update Now” to begin the update process.
- Follow the instructions to complete the installation, which may require restarting your Mac.
2. Install Your GeForce Pending Updates
Review and install pending updates for GeForce Now or other related software.
To update your GeForce graphics card drivers, you can follow these steps:
- Open the GeForce Experience application on your PC. If you don’t have it installed, you can download it from the NVIDIA website.
- Once you’ve opened the application, click on the “Drivers” tab at the top of the window.
- If there is an available update, you will see a notification that says “A new Game Ready Driver is available.” Click on the green “Download” button to begin downloading the update.
- Once the download is complete, click on the “Express Installation” button to install the new driver automatically. Alternatively, you can click on “Custom Installation” if you want to select specific components to install.
- Follow the on-screen prompts to complete the installation process.
- Restart your computer to apply the changes.
After restarting your PC, the updated graphics driver should be installed and working properly.
3. Check The System Clock
Ensure that your system clock is set properly. Or adjust the time settings.
To check the system clock on a Windows PC, you can follow these steps:
- Click on the “Start” button and type “Date and Time Settings” in the search bar.
- Click on “Date and Time Settings” in the search results.
- Check if the “Set time automatically” option is turned on. If it’s on, your system clock should be synchronized with the internet time. If it’s off, you can click on the toggle switch to turn it on.
- If the “Set time automatically” option is already on and you still suspect that your system clock is incorrect, you can click on the “Sync now” button to manually synchronize the clock with the internet time.
- If you want to change the time or date manually, you can click on the “Change” button next to “Set the time and date manually.” You can then adjust the time and date using the on-screen controls.
To check the system clock on a macOS computer, you can follow these steps
- Click on the Apple menu in the top left corner of the screen.
- Click on “System Preferences.”
- Click on “Date & Time.”
- Check if the “Set date and time automatically” option is turned on. If it’s on, your system clock should be synchronized with the internet time. If it’s off, you can click on the lock icon to unlock the settings and then click on the checkbox to turn it on.
- If the “Set date and time automatically” option is already on and you still suspect that your system clock is incorrect, you can click on the “Sync Now” button to manually synchronize the clock with the internet time.
- If you want to change the time or date manually, you can click on the “Date & Time” tab and then click on the lock icon to unlock the settings. You can then adjust the time and date using the on-screen controls.
4. Check The Internet Connection
Make sure your Internet connection is stable and at a good speed.
To check your internet speed these two are the most popular options:
5. Disable Antivirus, VPN, Or Firewall
Disable all antivirus, VPN, or firewalls temporarily, then try running the application again.
Steps for Disable Firewall On Windows:
- Click on the “Start” button and type “Windows Defender Firewall” in the search bar.
- Click on “Windows Defender Firewall with Advanced Security.”
- Click on “Windows Defender Firewall Properties” in the right-hand pane.
- Under the “Domain Profile” tab, select “Off” under the “Firewall State” section.
- Repeat step 4 for the “Private Profile” and “Public Profile” tabs.
- Click “OK” to save the changes.
Steps for Disable Firewall On macOS:
- Click on the Apple menu in the top left corner of the screen.
- Click on “System Preferences.”
- Click on “Security & Privacy.”
- Click on the “Firewall” tab.
- Click on the lock icon to make changes.
- Click on “Turn Off Firewall.”
Steps for Disable Antivirus:
Note: Steps may vary depending on the antivirus software you are using.
- Locate your antivirus software’s icon in the system tray or taskbar.
- Right-click on the icon to open the context menu.
- Look for an option that says “Disable,” “Pause,” or “Turn Off.”
- Select the option and follow the prompts to disable the antivirus software.
- To re-enable it, simply repeat the steps and select the option to enable or turn on the antivirus software.
Steps to Disable VPN:
Note: Steps may vary depending on the VPN software you are using.
- Locate your VPN software’s icon in the system tray or taskbar.
- Right-click on the icon to open the context menu.
- Look for an option that says “Disconnect” or “Turn Off.”
- Select the option to disconnect or turn off the VPN.
- To re-enable it, simply repeat the steps and select the option to connect or turn on the VPN.
6. Re-install GeForce Now
Reinstalling the GeForce Now application on your computer may also resolve the error.
Reinstalling GeForce Now on Windows:
- Press the “Windows” key on your keyboard to open the Start menu.
- Type “Apps & features” in the search bar and click on it from the search results.
- Scroll down to find “GeForce NOW” in the list of installed applications.
- Click on “GeForce NOW” to select it and then click on the “Uninstall” button.
- Follow the prompts to uninstall GeForce NOW from your PC.
- Once the uninstallation is complete, visit the official NVIDIA website to download the latest version of GeForce NOW for PC.
- Click on the “Download Now” button to start the download.
- Once the download is complete, double-click on the downloaded file to start the installation process.
- Follow the on-screen prompts to complete the installation.
- Once the installation is complete, launch the GeForce NOW application and log in to your account to start using it.
Reinstalling GeForce Now on macOS
- Open the “Applications” folder on your Mac.
- Find “GeForce NOW” in the list of installed applications.
- Click and hold on to the “GeForce NOW” icon and drag it to the trash.
- Empty the trash to completely remove the application from your system.
- Visit the official NVIDIA website to download the latest version of GeForce NOW for macOS.
- Click on the “Download Now” button to start the download.
- Once the download is complete, double-click on the downloaded file to start the installation process.
- Follow the on-screen prompts to complete the installation.
- Once the installation is complete, launch the GeForce NOW application and log in to your account to start using it.0
7. Contact Support
If any of the above solutions do not work, you can contact the GeForce Now support team for more help
To contact NVIDIA Customer Support through their live chat use the link: https://www.nvidia.com/en-us/support/
