Are you getting error code AX009001 on Employment Development Department (EDD)?
Many peoples reported that they are getting EDD error code AX009001 when trying to access their Employment Development Department (EDD) account.
The full error is “we are unable to perform your request at this time” followed by “An error has occurred please try again.”
On EDD, error code AX009001 is a generic error message which means EDD server is overloaded because too many people using it at current time.
In this guide, we will discuss all possible reason for EDD error code AX009001 and how to fix it.
What Causes Error Code AX009001 On EDD?
Error code AX009001 on the Employment Development Department (EDD) website or app can occur due to a variety of reasons such as:
1. FDD Technical Issues
The EDD website or app may be experiencing technical issues or server overload, preventing access to your account.
This can be caused by a variety of factors, such as server outages, maintenance, or a high volume of users accessing the site at the same time.
These technical issues can result in the server being unable to process requests, leading to the error code AX009001.
2. Incorrect FDD Login Credentials
If you are entering the wrong email address or password for your EDD account, you may see the error code.
This can happen if you have forgotten your password or if you have recently changed it and have not updated it on your device.
3. Outdated Web Browser
If you are using an outdated web browser, it may not be compatible with the EDD website, resulting in the error.
This can happen if your browser has not been updated in a while.
4. Security Measures
The EDD has security measures in place to protect users’ accounts and personal information.
If these measures detect suspicious activity, such as multiple failed login attempts or attempts to access the account from an unusual location, you may see the error code AX009001.
This is a security feature to protect your account from unauthorized access.
How To Fix EDD Error Code AX009001
If you are getting error code AX009001 on EDD, there are few steps you can try to fix the issue:
1. Check For Stable Internet Connection
Make sure you have a stable internet connection.
If you are using a public Wi-Fi network, try switching to a different network or using a mobile data connection.
This can help ensure that the error is not caused by a weak or unreliable connection.
2. Verify Your Login Credentials
Make sure you are using the correct email address and password for your EDD account.
If you have forgotten your password, you can reset it from the login screen.
Double-check that you are entering the correct information and that you do not have caps lock on.
3. Try A Different Web Browser
If you are using an outdated or incompatible browser, try using a different browser or updating your current browser to see if this fixes the error code AX009001 on EDD.
This can help ensure that your browser is compatible with the EDD website.
4. Wait And Try Again Later
If you continue to see the error code AX009001 after trying the above steps, you can try waiting for a while and trying again later.
In some cases, technical issues or server issues can cause temporary errors, and waiting for a while can allow the issue to resolve itself.
5. Contact FDD Customer Support
If you have tried all of the above steps and are still getting the same error, you can try contacting the EDD’s customer support by tapping on “Contact EDD” in the error message.
They can help you troubleshoot the issue and provide further assistance.
6. Disable VPN Or Proxy
Some users have reported that they were able to fix the error code by disabling their VPN or proxy.
7. Try Accessing The Website/ App During Off-peak Hours
If you are unable to access the website during peak hours, you can try accessing it during off-peak hours when the website is less busy.