Is the Black Screen on Disney Plus stopping you from enjoying your favorite TV shows or movies? If yes, then stop worrying and check out this article to get rid of the issue.
Disney Plus is one of the most viewed streaming platforms, which provides its users with the latest superhits.
Many users have reported the issue of a black screen on Disney Plus. It happens due to several underlying reasons.
In this article, we will discuss the issue in detail and will try to make clear all the possible reasons behind it. In addition, we will tell you the ways which can help you in resolving the issues. So, keep reading further.
What Does “Black Screen” Mean On Disney Plus?
The “Black Screen” on Disney Plus refers to the halt in the playing of your currently streamed TV shows or movies due to a black screen.
In other words, this issue causes your screen to go black which in turn stops the streaming of the ongoing movies or shows. The issue may also occur soon after the launch of the application.
This issue mainly occurs when Disney blocks the content access over your IP address.
In addition, this error can also occur due to other reasons like faulty Disney server, poor internet connection, Disney Plus cache files, and many more.
We will discuss the different causes behind the Black Screen problem on Disney Plus in detail in the next section.
Why Does Disney Plus Have Black Screen?
The application files are corrupted. Your Disney Plus can have a Black screen due to the following reasons.
1. Corrupt Application Files
Corrupt Application Files interfere with the streaming of the platform content and lead to Black Screen Error.
On your device, Disney Plus application software may contain some corrupted files due to some updates or other reasons.
These files hamper your service access and cause the screen to go black.
2. Internet Connection Error
Disney Plus is an online streaming platform. It solely depends on the internet connection for streaming your favorite content on your device.
Therefore, inadequate internet speeds and an unstable internet connection can lead to poor connectivity and a black screen on Disney Plus.
3. Faulty Disney Server
Unplanned outages and maintenance issues can cause the Disney Plus server to go down. Well, if it is known that the Disney Plus server is down, then a black screen on your device while streaming something on Disney Plus is justified.
In this case, you can wait for the service to go up again and let Disney fix the issue. You can keep checking the service status online to know when to stop waiting.
4. Interference Of Extensions
While streaming the Disney Plus application on a web browser on your PC, some enabled extensions like Cache and Cookie modifications, Plug-Ins, and Adblocker can interfere with the app causing hampered streaming access or a Black screen.
So, if you are using the service on some web browser, then pay attention to this reason for the issue of Black Screen on Disney Plus.
5. Use Of Proxy Or VPN
Using your Disney Plus account service with a Proxy or VPN is not a good idea. Many VPNs cause connection issues when used with other apps.
This may result in access failure and hence cause Black Screen on Disney plus to occur.
Moreover, while using a VPN, your device finds it tough to communicate with the Disney Plus servers due to unidentified or randomly changed IP Addresses.
This can also be a major reason behind the Black Screen appearing on your device while using Disney Plus.
6. Disney Plus Cache
Disney Plus Cache refers to the temporary memory that the application stores concerning all the functions you perform on the application.
Like other applications, Disney Plus also saves some cache to your device every time you perform an activity or interact with it.
Disney Plus Cache generally facilitates a good user experience, but when it grows too large or corrupted, it starts causing issues with the app functioning, such as the black screen on Disney Plus.
Also Read: Fix: Disney Plus App Not Working
How To Fix Disney Plus Black Screen Issue?
You can troubleshoot the “Disney Plus Black Screen” issue one by one by trying the following methods.
Fix 1: Check Disney Plus Server Status
First of all, you should check if the issue is with your account or the service.
To find out, you can use any of the various third-party sites, which provide you with the facility to check the current status of the Disney Plus Server. One such site is Downdetector.
If you find that the current service status of Disney Plus is down, then you can do nothing except waiting to get positive news about it.
But if servers are working well, then you can quickly move on to the second solution.
Fix 2: Check Stable Internet Connection
Disney Plus needs at least 5 Mbps Internet Speed for good quality or standard streaming. Whereas for 4K streaming, your Internet speed needs to be around 25 Mbps.
Therefore, you should first make sure that your Internet speed is sufficient enough to meet the Disney Plus streaming requirements.
If not, then you can try to restart your modem or contact your Isp if that doesn’t work.
Fix 3: Disable Extensions
You should try to turn off the enabled extensions on your browser, which may not support Disney Plus and therefore cause the black screen on your Disney Plus account.
Steps to Disable Extensions:
- Go to the three vertical dots on the upper-right of your browser screen.
- After this, choose More tools and then opt for Extensions in the newly opened menu.
- Then, simply toggle off all the enabled extensions on your browser.
- Restart your device and then get to your Disney Plus Account.
Fix 4: Turn The VPN Off
If the problem of the Black screen on your device is due to the VPN, then turning off the VPN will remove the hindrance caused by it in your Disney Plus Streaming access.
Therefore, you should either completely turn off the VPN on your device or should change it to some other one if you prefer privacy protection.
Fix 5: Clear Browser Data
To delete the problem causing corrupted files, you need to clear the browser cache or data.
Steps to Clear the Browser Data
- Go to your web browser and hit CTRL + H on the Keyboard.
- Choose the Clear Browsing Data option from the menu.
- Now, set the time range to All-Time after checking all three boxes.
- Then select Clear data.
- After this, log back into your Disney Plus account and see if the issue has been eliminated or not.
Fix 6: Uninstall And Reinstall The App
If other options don’t work for you, then you can try to delete the Disney Plus application to remove all the corrupted files from your device.
- Once you have deleted the app, you can get the app again on your device by visiting the Play Store on Android, App Store on iPhone, and the apps tab on Smart TV.
- Once reinstalled, you can try to check if the issue has gone or not after logging into your Disney Plus account.
Fix 7: Report The Issue
If all the above methods fail to provide you with any help, then you can ask for help from Disney Plus Help Center by reporting your problem to them on call or live chat.
Their support team can quickly fix the problem if you provide all the asked information accurately.
In case your IP address has been blocked by the service due to any suspicious behavior. Then the Support team can help you by unblocking it. You can also try using a different IP address in this case.
Conclusion
Suspicious login activities often result in blocked IP addresses. To avoid any Suspicious Login Activity from your account, you should try not to sign in to your Disney Plus account on many different devices at small time intervals.
This way, you can avoid black screen errors due to blocked IP addresses.
We have clearly provided you with the seven methods by which you can try to fix the Disney Plus Black Screen problem on your device. We hope that you find this write-up useful.