Bitwarden is a popular tool for keeping your passwords safe. Sometimes, it might have a problem where it shows an “An Error Has Occurred” message.
The full error message reads: “An error has occurred An unexpected error has occurred.”
This can happen with any software. In this article, we’ll find out why this error happens and give you simple steps to fix it.
What Causes “An Error Has Occurred” On Bitwarden?
Getting the “An Error Has Occurred” message on Bitwarden can happen for a few reasons. Sometimes, it’s because of network problems.
This occurs when Bitwarden’s security sees strange IP addresses or traffic patterns.
Another cause is issues with cache and data.
You can solve this by clearing Bitwarden’s app data to remove bad info.
Lastly, double-check your login details. If your email or master password is wrong, you’ll see this error too.
How To Fix “An Error Has Occurred” On Bitwarden?
Below are some potential fixes that may help resolve the error:
1. Check Your Internet Connection
Firstly, ensure that your internet connection is steady and stable before making any adjustments.
Here are the steps to check your internet connection:
- Turn off your router or modem, wait for a few seconds, and then turn it back on.
- If the problem persists, you can reset your network settings on your device. Go to the network settings menu and look for an option to reset or restart network settings.
- Try connecting your device to a different Wi-Fi network or switch to a cellular data network to see if the issue is specific to your current network.
- If possible, try connecting to the internet using a different device, such as a smartphone or tablet, to see if the issue is specific to your device.
2. Restart The Application
Try restarting the Bitwarden application to resolve the ‘An error has occurred’ message in Bitwarden.
This simple step is often utilized to clear temporary glitches and restore smooth functionality, potentially eliminating the error message.
3. Log Out And Log Back In
Logging out of your account and then back in is a way to troubleshoot the error in Bitwarden.
By using this process, your authentication status can be refreshed and any potential session-related issues can be resolved, often resolving the error you encountered.
4. Use A VPN
A Virtual Private Network (VPN) is a possible solution to address the ‘An error has occurred’ message in Bitwarden.
Errors can occur due to network connectivity issues or regional restrictions.
By connecting to a VPN, you can establish a more stable and secure connection.
5. Clear Browser Cache And Cookies
Sometimes, the cache and cookies stored on your browser can become corrupted and cause issues with the application.
Try clearing the cache to see if the issue has been resolved or not.
Steps To Clear Browser Cache And Cookies On Google Chrome:
- Click on the three-dot menu icon in the top-right corner of the browser window.
- Select “More tools” and then “Clear browsing data.”
- In the popup window, select “Cached images and files” and “Cookies and other site data.”
- Choose the time range for which you want to clear the data.
- Click on the “Clear data” button.
Steps To Clear Browser Cache And Cookies On Mozilla Firefox:
- Click on the three-line menu icon in the top-right corner of the browser window.
- Select “Options” and then “Privacy & Security.”
- In the “Cookies and Site Data” section, click on the “Clear Data” button.
- Check the boxes next to “Cookies” and “Cached Web Content.”
- Click on the “Clear” button.
Steps To Clear Browser Cache And Cookies On Safari:
- In the top menu, click on “Safari” and select “Preferences.”
- Go to the “Privacy” tab.
- Click on the “Manage Website Data” button.
- In the popup window, click on “Remove All” to clear all cookies and website data.
- Confirm by clicking “Remove Now.”
6. Deauthorize Sessions
All of your devices, including your current one, will be signed out by deauthorizing all sessions. Although the sessions will expire immediately, it could take up to an hour for other devices to register the change and sign out.
Here are the steps to deauthorize sessions:
- Log in with your email and master password.
- Click on the “Settings” tab.
- Scroll down to the bottom of the page and click on “Deauthorize Sessions” in the “Danger Zone” section.
- Click on the master password field and type your master password.
- Click on “Deauthorize sessions” to sign out of Bitwarden on all of your devices.
7. Contact Bitwarden Support
If none of the solutions above work, please contact Bitwarden’s customer support for more assistance.
They have the ability to provide personalized guidance to assist you in resolving the problem.