In today’s fast-paced digital era, online shopping has become a staple for pet owners seeking convenience and a wide range of products.
PetSmart is a well-known store for pet supplies. It offers a seamless online shopping experience.
However, some users encounter frustration when facing issues with the Petsmart checkout process.
In this article, we’re here to help you figure out what might be the potential causes and how to fix the Petsmart checkout not working.
What Causes Petsmart Checkout Not Working?
Some common complaints include getting error messages during payment or having trouble finishing your order.
1. Technical Issues
Petsmart’s online platform may experience technical glitches affecting the checkout process. These glitches could result from updates, maintenance, or unforeseen issues with the website.
2. Browser-related Problems
Compatibility issues between the Petsmart website and certain browsers may contribute to checkout problems. Users may encounter issues like page loading, form submission, or payment processing.
3. Payment Gateway Issues
Issues with the payment gateway, and the secure channel handling financial transactions, can hinder successful checkouts. This could involve delays, rejections, or errors in processing payments.
4. Account-related Issues
Your Petsmart account might also be part of the issue. If there are problems with your account details or verification, it can make checking out tricky. For instance, entering incorrect information or account details.
How To Fix PetSmart Checkout Not Working?
To fix the PetSmart checkout not working, you can try to checkout as a guest user, check payment methods, and check the server status of PetSmart. Additionally, you can clear the browser cache and cookies and try using a different browser.
1. Refresh The Webpage
Sometimes, simply refreshing the checkout page can resolve temporary glitches. To refresh the webpage,
- Press
F5on your keyboard. - Press
Ctrl+Rcommand.
2. Try Checkout As A Guest User
Occasionally, checkout glitches link back to user account problems. Attempting to checkout as a guest rather than logging in might sidestep these issues, allowing you to make your purchase without further delays.
3. Try Using A Different Browser Or Device
Switching to a different browser or device can help identify whether the issue is specific to the user’s setup. This step can isolate browser-related problems.
You can use the following browsers:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Safari
4. Check PetSmart Server Status
Many times the server outage issues can cause errors while checking out. Petsmart does not have a dedicated server page on its official website.
So, you can use external websites that monitor server statuses for various online services. Websites like “IsItDownRightNow” can provide insights into the current status of PetSmart’s servers based on user reports.
5. Verify The Payment Details
Users should double-check their payment information for accuracy. Incorrect details, such as an expired card or insufficient funds, can lead to transaction failures.
Also, make sure that the billing name and address must match with the credit card used for payment. If not, Petsmart might cancel any order that does not match these criteria.
6. Check For Allowed Payment Methods
One must check for payment methods while checking out an order. PetSmart does not accept the following methods of payment:
- CODs
- Layaway plans
- Merchandise Return Cards
Petsmart accepts debit cards, credit cards, and other forms of payment as mentioned below:
- American Express
- Discover
- MasterCard
- Visa
- PayPal
- Gift Card
7. Clear Browser Cache And Cookies
One of the initial steps in resolving checkout issues involves clearing browser cache and cookies. This ensures a fresh start and may eliminate any stored data causing conflicts.
For Google Chrome
- Go to Chrome settings, navigate to “Privacy and security,” then “Clear browsing data.”
- Choose “Cookies and other site data” and “Cached images and files,” then click “Clear data.”
For Safari
- Go to Safari’s preferences, click the “Advanced” tab, and check the box at the bottom that says “Show Develop menu in the menu bar.”
- Then from the menu bar, select “Develop” and click “Empty Caches.“
For Mozilla Firefox
- From the three-dot menu, choose “Options,” then “Privacy & Security.”
- Under “Cookies and Site Data,” click “Clear Data,” and under “Cached Web Content,” click “Clear.”
8. Disable Browser Extensions
Sometimes, browser extensions can interfere with website operations. Disable all extensions, particularly ad blockers or privacy tools, which may restrict certain scripts from running on the Petsmart checkout page.
To disable browser extensions, follow these steps:
Google Chrome:
- Click the menu icon (three dots) at the top right of the browser window.
- Click on “Extensions” and then select “Manage Extensions.”
- You will see a list of installed extensions. Use the toggle switch to disable any extension you choose.
Mozilla Firefox:
- Click the menu button (three lines) and select “Add-ons and themes.“
- Click “Extensions” or “Add-ons” on the left panel.
- Click the toggle switch next to the extension you want to disable.
Safari:
- Choose Safari -> Preferences from the menu.
- Click the “Extensions” tab.
- Uncheck an extension to disable it or click “Uninstall” to remove it completely.
Microsoft Edge:
- Click the menu icon (three dots) at the top right of the Edge browser.
- Select “Extensions.“
- Find the extension you want to disable and toggle the switch to “Off,” or click “Remove” to delete it.
9. Update Your Browser
Outdated browsers can also cause PetSmart checkout not to work. So, Update your web browser to ensure you have the latest features and security updates.
Here are the steps to update some of the most commonly used web browsers:
Google Chrome:
- Click the three dots in the upper right corner to open the menu.
- Hover over “Help” and select “About Google Chrome.”
- Chrome will automatically check for updates and install them. You may need to relaunch the browser to complete the update process.
Mozilla Firefox:
- Click the three horizontal lines in the upper right corner to open the menu.
- Click “Help” and select “About Firefox.”
- Firefox will check for updates and download them automatically. You may be prompted to restart the browser to apply the updates.
Safari (macOS):
- Open the App Store on your Mac.
- Click “Updates” in the App Store toolbar.
- If there are any software updates available, including Safari, click the “Update” button to install them. Safari updates are included with macOS updates.
Microsoft Edge:
- Click the three dots in the upper right corner to open the menu.
- Go to “Settings” and select “About Microsoft Edge.”
- Edge will automatically check for updates and install them if available. You might need to restart the browser to finish the update.
10. Contact The PetSmart Customer Support
When all else fails, reaching out to Petsmart’s customer support is crucial. Professional assistance can provide tailored solutions to specific checkout issues.
You can contact them in either of the following ways:-
- Send an email to [email protected]. Clearly describe your issue in the email, providing relevant details to assist the customer support team in understanding and addressing your concern.
- Call the PetSmart toll-free number: 1-888-839-9638 between 8 am to 10 pm EST.
- Visit Petsmart’s official Facebook or Twitter page and DM them your concerns.