Are you having trouble with an Uber driver? Ride-sharing services like Uber have taken over the taxi and limo industry.
Uber’s advantages include door-to-door convenience, safety, and reliable quality. Uber customers typically get where they are going faster or cheaper than they would by taxis.
However, sometimes it can be a bit frustrating when you face a troublesome Uber Driver. In this case, you are required to report to Uber about your issue.
You can report an issue with your ride, ask for a refund or fare adjustment, report a complaint about your driver, or handle any other issue that you might have with Uber.
Reporting an issue in the Help or Tips sections of the app will start a live chat with Uber customer service representatives.
And if you have a general question unrelated to a trip, there are other ways to start a live chat with Uber customer service.
In this article, we are going to provide you with several ways through which you can deal with such a troublemaker Uber Driver and how to report them.
For What Reasons You Can Report An Uber Driver?
There could have been several reasons why it becomes necessary to report Uber drivers. Below we have some of the reasons regarding this:
1. Uber Driver Showing Rude Behaviour
If Your Uber Driver is showing rude behaviour or you are experiencing any kind of verbal harassment, then you can Report the Uber driver.
Aggressive, confrontational, and harassing behaviour is not allowed. Using language or gestures that could be disrespectful, threatening, or inappropriate is against the norms.
Driving or biking while intoxicated (it’s against the law).
2. Uber Driver Is Breaching Law And Texting Personally
Breaching of privacy is indeed a serious crime. It not only disturbs you but also defames the Uber company.
Violating any applicable law, including airport rules and regulations when at the airport, and rules of the road, such as speed and traffic laws, at any time when using Uber apps.
All drivers and delivery people using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration. You can report/complain about such actions.
Therefore, contact should end when the trip or delivery is complete unless it’s to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after completing a trip or delivery is not allowed.
3. Uber Driver Attempts Spams And Cancels The Ride
Another case when you can report the Uber driver is if the Uber driver attempts delivery spam by intentionally roaming around and pretending that they are trying to reach you and cancel the ride later on.
4. Uber Driver Does Not Show Up
The Uber driver takes the ride and then makes you wait even after the time has passed. Then finally after making you wait for a long time, the driver doesn’t show up or abruptly cancels the ride.
This is a clear case of harassment by the driver and you are entitled to report this kind of behaviour to the Uber team for Customer Support.
5. Providing Inaccurate Vehicle Information
For easy pickup or delivery, Uber apps give riders and customers identifying information about drivers and delivery people and their vehicles, including their license plate number, vehicle make and model, profile picture, and name.
Inaccurate or outdated information creates confusion among riders and customers and can diminish their experience using Uber apps.
How To Report Uber Driver Not Showing Up?
Uber doesn’t let the driver know who reported them. Unless something specific happens that happened on no other other trip it is difficult to figure out which rider reported
When riders give less than 5 stars it’s rare driver knows why.
If driver-partners want to raise a grievance about any action, they can do so by calling the Uber support team. Their case would be looked into and they would be updated within the next 24 hours. The only exceptions are cases related to safety, where it might take longer to investigate (up to a maximum of 5 days).
The major ways to contact Uber Eats and report your issue regarding the Uber driver are:
1. Contact Uber Through The Help Section In Your Account
To contact Uber Eats through the help section in your account you have to follow some steps as mentioned below:
If you have an issue with a specific trip, go to Accounts> Trips in the app to report the problem and start a live chat thread with Uber customer support.
Use the Help section at the bottom of every trip receipt to report a lost item, request a fare review, or report a complaint about your driver.
To chat with customer service, report an issue with a ride in Accounts > Trips. A chat session with customer service will begin after you report the issue.
2. Contact Uber By Calling
If you feel the need for a lot of full back-and-forth conversation to fully explain your issue and resolve it then you can contact Uber by calling on their help and support number provided in the Uber App.
It’s a frustrating fact, but Uber only provides a customer service telephone number to some customers, not all.
Only riders in select markets with a Premium account status can call Uber. For all other users, you have to deal with problems through the app or at help.uber.com.
How to see if you can call the Uber phone number?
In the Uber app, tap Accounts > Help, then scroll to the bottom and look for “Call Support.” If you can’t find “Call Support,” telephone support is not available to your account.
3. Contact Uber By Way Of Chat
You can chat with customer service by reporting an issue with a ride.
To report a problem and chat with customer service, Tap Account> Trips. Select the trip with an issue, then scroll to the help section to find the most common issues.
Selecting an issue will begin a chat thread with Uber customer support. You can ask for a fare review, report a lost item, or tell Uber about an issue with your driver.
You will get an app notification when Uber support responds to your chat message.
4. Convey Your Issue To Uber Through Twitter
If you consider your issue to be a general one and there is no issue of privacy in sharing it publicly then you can use Twitter as a means to report your problem to Uber and complain about the inconvenience.
For this, send a tweet to @Uber_Support on Twitter.