Most games on the site, including Roblox, are free to play and download.
In-game purchases for apparel, accessories, upgrades, boosters, and more can be made.
Roblox, the virtual currency for the platform, is used to make in-game purchases.
These can be won, accrued, or purchased with real money during gameplay.
You can also buy and sell items to other players in some games.
However, you might face difficulties while purchasing the Item from Roblox, and the following message will display: “Error: Your purchase failed because something went wrong, Your account has not been charged, Please try again Later“.
In that situation, you can fix the error by using the troubleshooting procedures listed below.
But let’s first identify its causes before moving on to solutions.
What Causes The “Your Purchase Failed Because Something Went Wrong” Error On Roblox?
The Your Purchase Failed Because Something Went Wrong error occurred means you are not allowed to purchase the required item from Roblox and complete the transaction because the the Item is not listed or have issue with your Roblox Account.
The most common reason for the error is not updating the app.
Let’s see the possible reasons here
- The Roblox server is down
- Using Outdated Roblox Application
- Insufficient memory in the device
- Insufficient funds in your Roblox Account to make a purchase
- For some reason, your Roblox account unable to communicate with the server
- Your cache memory is full
- The game file might be corrupted, and you cannot complete the purchase.
- Your time and Date setting might not be matched with the Location.
Let’s see the step-by-step procedure to Fix the error!
How To Fix “Your Purchase Failed Because Something Went Wrong” Error On Roblox?
If any error occurs, the first step is to check the internet connection and its working status.
The troubleshooting steps differ based on Mobile and the browser.
1. Check Roblox Server Status
First check the server status of Roblox. You can also get notified if any serious issue with the Roblox On status page.
Don’t Panic, If Roblox server is Down.
The issue will be fixed automatically within 2 hours.
By clicking the following link, you may also check the status of the Roblox
https://status.roblox.com/pages/59db90dbcdeb2f04dadcf16d
2. Check You Have Sufficient Fund
Make sure you have sufficient balance in your account to make any transactions.
Check you have a sufficient balance in your Roblox account to purchase the item.
- Login to your Roblox account
- Click on the Robux Coin icon next to the setting at the top right corner of the screen
- You will automatically see how much Robux coins you hold.
If you have insufficient balance, recharge and purchase the item you want.
3. Refresh Your Roblox Application
If you use the Roblox Application or play the Roblox Game for a long time.
Your internet communication may go into sleep mode.
Just refresh by swiping the screen on your mobile screen and Try to purchase again.
Or you can close your Application and relaunch it.
If it is a Browser, refreshing the Game by clicking the refresh button next to the URL Bar will fix the issue.
4. Re Login To Your Roblox Account
This seems simple but quite a powerful solution.
For some reason, the Game cannot communicate with serve even after refreshing it.
Just log out of your Roblox account and log in back.
Hurray! Now you can complete the transaction and purchase the item successfully,
5. Check Your Time Server On Your Device
The Error occurs if the Time and date in the device mismatch with the Location.
In the browser, enabling VPN might cause this Confusion in Location and Time stamp setting.
Disabling the VPN Connection Might Fix the error in the browser.
Next, go to Google and check the current time and date by entering your country.
Then cross-check the date and time with your devices.
If not, you must reset the correct Time server on your device.
- In Windows,
- Type Settings on the Search bar and tap On it >> Find and locate Privacy >> Click Location under app Permission to check the Location.
- Go to Start > Settings > Time & Language> Date & Time to change the date and time.
- In Mac OS,
- Click On Apple Symbol >> Go to System and Preference >> Go to Security and Privacy>> Tab on Privacy Tab >> Tab on Padlock on the bottom corner of the window >> Toggle and adjust Location after entering the device login credentials.
- Go to Apple symbol >> Click on System Settings and Click on General in the sidebar >> Scroll down and Click on Date and Time on the right >> Turn on Set time zone automatically using your current Location.
- In Android,
- Go to setting from your Clock application >> Tap Change date & time>> Set time zone automatically >> Use Location to set the time zone to change time zone according to Location.
- In IOS,
- Turn on Set Automatically in Settings > Click on General > Choose Date & Time.
Now try purchasing the fav item from your Roblox Account.
6. Clear Cache Memory And Temporary Data Of Roblox Application
The issue might occur due to a file in cache memory.
If using a browser or app, try clearing your cache memory.
Any security flaws and bugs introduced internally will be fixed.
Cache memory reset is a straightforward yet effective fix, which removes any corrupted files stored in the cache.
If a Windows PC
If you are using a Windows desktop application on a computer
- Press the Windows icon + R to bring up the run dialogue box to clear app data.
- Copy the Path and paste it:%LocalAppData%
- Now delete every file from the App folder by pressing CTR+A and Shift+Delete on your keyboard to completely delete everything.
- Type %Temp% on the Run command box, then click Run to remove all the files from the Temp folder.
- Proceed to the recycle bin and empty your recycle bin.
- Now restart your PC.
For Mac OS:
- Open the Finder, choose the Go menu, and click Go to Folder to get the Clear App Data menu.
- Enter/Users/[YourUserName]/Library/Caches in the window, then click Go.
- You will see all of your app’s caches.
- You can pick the files in the Roblox folder and drag them to the trash.
- Go back to the Finder once more.
- Press Return after entering the following link in the text field: /Library/Caches.
- Select everything with your mouse, then right-click to send it to the trash.
- Open the Finder and select Empty Trash.
- Click the Empty Trash Button once more in the following warning message.
- Restart your Mac OS after that, then sign into your Roblox account.
The error will be automatically eliminated.
For Android
Go to Device Settings >> Open All Apps >> Search on Roblox and tap on it >> Click on Storage >> Click on Clear cache.
For Ios
Go to Settings >> Click on General >> Click on iPhone storage >> Scroll down, find and tab on Roblox app >> Click on Offload Button next to the Roblox APP.
If you are using a browser
Press “Ctr+H”>> Click on Clear Browsing data >> Set All Time on Drop down list under basic >> Mark check on Clear cached Image files >> Click on clear data.
Now log into your Roblox account, try purchasing, and the issue will be fixed.
6. Make Sure Roblox Application Are Up To Date
If you use an outdated version, a common issue is that some features might not work with the most recent one.
Whatever request you make, it calls the most recent version of the program rather than an earlier one.
Additionally, maintaining application updates will assist you in resolving any security and functionality problems.
Ensure that you are using the most recent version of your browser and the Roblox app.
To Update Your Android Device
Go to Settings >> Scroll down and click a System Update to update your Android device.
To Update Apple Ios
Go to Settings > General > Software Update. Tap Automatic Updates, then turn on Download iOS Updates.
Update Roblox Application:
For Android, Go to Play Store>> Search for De Application >> Click on the Update Button.
If you see the Open Button, then your Application is already running in the current version,
For iOS, Go to App Store>> Click on Profile Icon >> Scroll down to see Pending Updates >> Find and Locate Roblox App >> Click on Update Button next to the APP.
Updating is the common fix, and many users reported that the error was resolved after updating it.
You can attempt the solutions listed above to fix the problem with your Roblox purchase not working.
If Roblox works fine on another device without any error, compatibility issues could be to blame.
Verify your device meets the minimum requirements for the Roblox app.
None of the above steps works; try using your account with a different device.
Check other community forums and see other people also facing the same issue. Only the developer team must pay attention to a bug or error in the Roblox Store.
Nothing is in your hands; contact Roblox and wait for the problem to be fixed.
