If you have ever shipped a package with FedEx, you know that the company offers real-time tracking and delivery updates to help you keep tabs on your package’s location and estimated delivery date.
However, sometimes you may encounter a message that reads, “Your package is still on the way, but a delivery date is unavailable right now.”
So, what exactly does this message mean, and why is a delivery date unavailable?
In this article, we will explore the possible reasons for this message and what you can do.
What Does “Your Package Is Still On The Way, But A Delivery Date Is Unavailable Right Now” Mean On FedEX
On FedEX, “Your package is still on the way, but a delivery date is unavailable right now” means that the package is in transit but the delivery date cannot be determined at this time. This could be due to several reasons, such as shipping delays, additional processing requirements, or technical issues with FedEx’s tracking system.
Reasons For An Unavailable Delivery Date On FedEX
There are several reasons why a delivery date may be unavailable for your FedEx package such as:
- Package is in Transit: If your package is still in transit, the delivery date may be unavailable. This can be due to various factors, such as shipping delays, route changes, or even weather conditions.
- Package Requires Additional Processing: If your package requires additional processing, such as customs clearance or delivery signature confirmation, the delivery date may be unavailable. This is because the package’s delivery timeline is dependent on the processing time and is subject to change.
- Technical Issues: In some cases, technical issues with FedEx’s tracking system may cause a delivery date to be unavailable. These issues can be temporary and usually resolved within a few hours or days.
What You Can Do If Delivery Date Is Unavailable On FedEx
If you see the message “Your package is still on the way, but a delivery date is unavailable right now,” then you can either wait for sometime or contact FedEx Customer Service.
1. Wait For A While
In some cases, the delivery date may become available after some time.
If the package is in transit, it may take a few days to reach its final destination.
During this time, the delivery date may become available, and you can track the progress of your package using FedEx’s tracking system.
2. Check FedEx Tracking System
If the delivery date is still unavailable after waiting for a while, then you can check FedEx’s tracking system to get more information about the status of your package.
The tracking system provides up-to-date information about the package’s location, delivery status, and estimated delivery date, if available.
3. Contact FedEx Customer Service
If you are unable to find the delivery date of your package using the tracking system, then you can contact FedEx customer service for more information.
The customer service representatives are trained to help customers with their inquiries and can provide more detailed information about the delivery status of your package.
They can also help resolve any issues or concerns you may have about your delivery.