Salesforce Authenticator Not Working? Reasons & Troubleshooting Steps

Are you having trouble with your Salesforce Authenticator App?

Salesforce authenticator is an app that adds additional security to Salesforce users.

If you are having issues where your Salesfor Authenticator is not working then you are not the only one.

There are many other users who are also facing this issue.

In this article, we will be taking a look at the reasons why your Salesforce authenticator isn’t working and what you can do to fix it.

Why Is The Salesforce Authenticator Not Working?

There can be multiple reasons why your Salesforce Authenticator is not working properly.

The reasons can range from a faulty internet connection to using an outdated version of the app.

  • The internet connection is Poor.
  • Salesforce server is down.
  • The Salesforce Authenticator is not updated to the latest version.

How To Fix The Salesforce Authenticator Not Working

There are a few steps that you can try to fix the issue for your Sales Authenticator not working

1. Check The Internet Connection

You should make sure that your internet connection is stable and fast.

You can try to check the internet connection by changing your wifi and cellular data settings.

You can also check your internet connection speed by doing a simple speed test on google.

If you find that your internet is not working properly then you have to contact the local service provider to get it fixed.

2. Update Salesforce Authenticator App

Update Salesforce Authenticator App

Salesforce Authenticator regularly updates their app.

You could have missed one of the latest updates and due to this, your Salesforce authenticator might be having an issue running on your device.

In that case, you can check whether there are any updates available by going to the Play Store or App Store and then updating Salesforce Authenticator from there.

3. Check The Server Status Of The Salesforce

Check the Server Status of the Salesforce

If the server of Salesforce is down then also your app will not work properly on your device.

Make sure to check whether the server is online.

You can check it by going here.

If the server is down then there is nothing that you can do except wait. You will be able to use Salesforce Authenticator afterwards.

4. Reboot Your Device

You can try to reboot your device and serif that works for the Salesforce Authenticator.

You can do a hard reset by powering the device off and then waiting for 60 seconds before powering on your phone.

After this open your Salesforce Authenticator and check whether the app is now working.

4. Uninstall And Reinstall Salesforce Authenticator

As an alternate method, you can try to uninstall Salesforce Authenticator from your device and then again try to reinstall it after some time has passed.

By doing this you will be able to remove any bugs that could have been the issue due to which your Salesforce Authenticator was not working. 

5. Install The Older Version Of The Salesforce Authenticator App

Install the Older version of the Salesforce Authenticator App

It can also be another reason for Salesforce Authenticator not working in your device system if your device does not support the latest version of the Salesforce Authenticator app.

You can download latest version form here:

In that case, you can try to download an older version and then install that on your device.

5. Contact Salesforce Support Team

After you have tried all these solutions you should be able to use the Salesforce Authenticator app without having any issues.

However, if you still have issues or if your Salesforce Authenticator is not working then you will have to contact the Salesforce Authenticator Support Team.