How To Reset Passcode? forgot passcode

Trying to remember all your accounts and website passwords can be a big challenge and a tiring factor. It is challenging unless you make the passwords jingle with the same digits or alphabets.

Unfortunately, some users are trapped in this nest but not to worry; it is not much of an issue. We’re here to help you regain access to your wallet if you’ve lost or forgotten your passcode. 

To reset your forgot the passcode, Tap on Forgot Passcode?. Enter your date of Birth. After that, an email will be sent to you at your registered email address. In the email tap the “Login” button there. Or click “SMS My passcode.” you will get the temporary password and after login reset from settings in App.

How Do I Reset My Passcode?

If you forgot your passcode, to reset your passcode follow the simple steps without any omission. A quick hint: Try to avoid any unusual issues or delays because your withdrawal transaction may be disabled for the next 24 hours after the Reset. 

Steps to Reset your Passcode:

Step 1: Open App.

Step 2: Tap on Forget passcode? Just below the enter passcode space.

Take Note: Users with a combined balance of USD 1000 or more will be needing to finalize the verification process with the customer support team because of security reasons.

Step 3: Choose your Date of Birth (DOB), and be mindful as the app will be locked for about 4 hours if 3 consecutive trials have failed.

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Note: To log in again, you will have to reset your passcode. An email for passcode reset will be delivered to your registered email address with Moreover, the support team of is also a considerable option to contact if your app is locked, your mobile number, or your email address has changed.

Step 4: Open the Email sent to you.

Step 5: Locate the reset email and tap the “Login” button there. Or click “SMS My passcode.”

Step 6: Log in to your account with the temporary passcode sent to you via SMS or Email and go further under your Settings to change it to a personalized one instantly.

A message will be displayed on your screen informing you that your passcode reset was completed successfully.

Also Read: How Long Does Take To Verify?

What Happens If You Forget Your Password?

As a security measure to protect your account, if you try to log in to exchange with the wrong password, the account will be locked for 4 hours. This only happens after 3 failed attempts, and you’ll be asked to wait a while before trying again.

The passcode reset email will be sent only on registered email.

Next time with the proper password grants you access to the app. But if still with the incorrect password, the app lock will continue until you reset the password.

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You must be wondering why there’s a hold period in the app when you try to log in multiple times with a wrong passcode.

This is a strong strategy by the platform to protect your account and secure the integrity of their trading system; it may place a hold on money leaving the platform – primarily if you are a card user and abnormal activities or security concerns are detected in your account.

Also Read: Is FDIC & SIPC Insured?

Shortly after you’ve tried the entire login procedure, A passcode reset email will be sent to your registered email address. Please ensure you follow the earlier steps mentioned to reset it and have new access to your account.

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