If you are an active Zoom user, you may have come across an error code 13215 when attempting to join a meeting.
This error code can be frustrating, especially if you need to join a meeting urgently. The error message that accompanies this code reads, “Unable to join meeting(Error Code: 13215).”
This message can be quite vague, and it may not be clear what the problem is or how to fix it.
In this article, we will explore what causes the Zoom error code 13215 and provide solutions to help you resolve the issue.
What Causes Zoom Error Code 13215?
There are several reasons why you may encounter the Zoom error code 13215.
One common cause for Zoom error code 13215 is an issue with your internet connection. If your internet connection is weak or unstable, you may experience this error when trying to join a Zoom meeting.
Also Sometime, there is bug/ glitch in the meeting link.
Another reason may be that the meeting you are attempting to join has reached its maximum capacity, and therefore, new participants cannot join.
Another possible cause of the Zoom error code 13215 is an issue with your Zoom account or settings.
If your account has been suspended or has some restrictions, you may not be able to join a meeting.
How To Fix Zoom Error Code 13215?
If you are experiencing the Zoom error code 13215 when trying to join a meeting, don’t worry; there are several solutions you can try to resolve the issue.
1. Check Your Internet Connection
As mentioned earlier, a weak or unstable internet connection can cause the Zoom error code 13215.
To fix this issue, ensure that your internet connection is stable and strong. You can try restarting your modem or router to see if it improves your connection.
You can also try connecting your device to a different network to see if the error persists.
2. Use VPN
As most of people getting error code 13215 on Zoom in china.
So, try to connect with VPN select other country or connect with country except the country you live.
Many users able to join the meeting or able to fix the error code 13215 by connecting to VPN and secreting the country apart from where they live.
3. Confirm Meeting Capacity
If you are trying to join a meeting that has already reached its maximum capacity, you may not be able to join.
In this case, you will need to contact the host of the meeting and request that they increase the meeting capacity or schedule another meeting.
If you are the host, you can upgrade your Zoom plan to increase the meeting capacity.
4. Contact The Host To Send New Meeting Invite
There is possibility that there is bug/ glitch in the meeting invite and you are not able to join meeting.
So, you can contact host to schedule new meeting and sent an invite.
After that check you are able to join the meeting or not.
5. Check Your Zoom Account
If your Zoom account has been suspended or has restrictions, you may not be able to join a meeting.
Check your account status by logging in to your Zoom account on the web and ensure that it is active and has no restrictions.
If your account has been suspended or restricted, contact Zoom support for assistance.
6. Contact Zoom Support Team
If the issue persists after trying above solutions, you should contact Zoom Support for troubleshooting assistance.
When you contact Zoom Support, make sure to provide them with the following information:
- What operating system you are using
- What you were doing when you received this error
- Meeting ID, if in a meeting or trying to join/start a meeting.
By providing Zoom Support with this information, they can diagnose the issue and provide you with the necessary steps to fix it.