For a few days now many users have reported seeing the error message, “Your account is not active, please check your billing details on our website” when they are trying to use ChatGPT.
If that is the case with you then we are here to help you!
It can be utterly frustrating when you want to use ChatGPT for work and it keeps showing an error of account not active.
ChatGPT is an AI developed by OpenAI that allows users to generate information and content.
Despite being a fantastic AI that can assist many people, it is not immune to problems and errors.
In this article, we will be guiding you on how to fix the issue of the account not being active in ChatGPT due to billing details.
What Causes “Your Account Is Not Active Please Check Your Billing Details On Our Website” On OpenAI ChatGPT
There might be some sort of issue with your billing information due to which you are seeing the account not active notification.
You need to keep the boiling information updated and enough funds in the card so that ChatGPT does not show you such a notification.
There could be some kind of technical issue due to which you are seeing this error.
How To Fix “Your Account Is Not Active Please Check Your Billing Details On Our Website” On OpenAI ChatGPT
To fix the problem of your account is not active due to a billing issue you need to first check the billing information and see whether anything is missing.
If everything is alright and you still have this issue then please wait for some time.
If the issue is happening due to some kind of technical issue then you can try to open ChatGPT again after a few days have passed.
By then the technical team will be able to fix the problem.
However, if you are not able to use your ChatGPT account even after that then please contact the Support Team of ChatGPT or send an email at [email protected].
You can send them a message asking about the issue as to why your account is not active even when you have all the billing information correct on the OpenAI website.
You can also ask them how to solve this issue.
They might take some time but they will get back to you and will be able to solve the problem with your account.