Are you experiencing the frustration of not being able to see your Westpac accounts or finding that your super account has disappeared?
Many Westpac customers have encountered similar issues, and it can be quite alarming when you’re unable to access your financial information.
In this blog, we’ll explore the potential reasons behind these occurrences and provide effective solutions to help you resolve these issues.
How To Fix Westpac Accounts Not Showing Or Super Account Disappeared?
To fix Westpac accounts not showing or super account disappeared, you can check for outages, verify account settings, and clear the Westpac app cache and data. Additionally, you can Update the Westpac app and Your Browser, and uninstall and reinstall the Westpac app.
1. Check For Outages In Westpac Servers
Sometimes the problem might not be on your end at all. Westpac, like any other financial institution, can experience online banking outages that affect the visibility of your accounts.
Check Westpac’s website or official social media channels for any announcements regarding system maintenance or outages.
2. Verify Account Settings
Certain accounts may not appear in your Quick Balance or online banking due to settings or the type of account.
For instance, business accounts might have different viewing rights compared to personal accounts.
Ensure that the accounts you’re trying to access are set up correctly within your online banking profile.
- Log in to Westpac online banking with your customer ID and password.
- Access ‘Preferences’ or ‘Settings’ from the main menu.
- Select ‘Manage Accounts’ or ‘Display Options’.
- Ensure the visibility toggles or checkboxes next to the desired accounts are active.
- For Quick Balance, adjust settings to include the accounts you want to see.
- Click ‘Save’ or ‘Update’ to apply changes.
- Log out and then log back in to confirm the accounts are now visible.
3. Clear Westpac App Cache And Data
Over time, the app’s cache can become cluttered, which might cause performance issues or account display problems.
Clearing the cache and data can often resolve these types of issues.
For Android:
- Navigate to ‘Settings’ on your device.
- Tap ‘Apps & notifications’.
- Select ‘See all apps’ and find ‘Westpac’.
- Choose ‘Storage & cache’.
- Tap ‘Clear Cache’ and ‘Clear Storage’ if needed.
For iOS:
- Open ‘Settings’ on your iPhone.
- Go to ‘General’ then ‘iPhone Storage’.
- Find and select ‘Westpac’.
- Tap ‘Offload App’ to clear the cache.
4. Update The Westpac App And Your Browser
If there’s no reported outage, the issue might be with your Westpac app or the web browser you’re using to access online banking.
Ensure that you have the latest version of the app installed on your smartphone or tablet.
If you’re using a web browser, try clearing the cache and cookies or switch to a different browser to see if that resolves the issue.
To update the Westpac app on your smartphone or tablet:
For Android:
- Open the Google Play Store app.
- Tap the profile icon at the top right.
- Tap ‘Manage apps & device’.
- Find the Westpac app in the ‘Updates available’ section.
- Tap ‘Update’ beside the Westpac app.
For iOS:
- Open the App Store.
- Tap your profile icon at the top right.
- Scroll to see pending updates.
- Find the Westpac app and tap ‘Update’.
To update your web browser:
For Google Chrome:
- Open Chrome.
- Click the three dots in the upper right corner.
- Hover over ‘Help’ and click ‘About Google Chrome’.
- Chrome will check for updates and prompt you to relaunch if there’s an update.
For Mozilla Firefox:
- Open Firefox.
- Click the menu button (three horizontal lines) and select ‘Help’.
- Click ‘About Firefox’.
- Firefox will check for updates and download them automatically.
For Safari (macOS):
- Click the Apple menu and choose ‘System Preferences’.
- Click ‘Software Update’.
- If there’s a Safari update, click ‘Update Now’.
5. Uninstall And Reinstall The Westpac App
Sometimes the app itself may become corrupted or encounter issues that are not resolved by simply updating it. In this case, a fresh install could be the solution.
To uninstall the Westpac app:
For Android:
- Go to ‘Settings’ on your device.
- Tap ‘Apps & notifications’.
- Select ‘See all apps’ and find ‘Westpac’.
- Tap ‘Westpac’, then select ‘Uninstall’.
- Confirm by tapping ‘OK’ or ‘Uninstall’.
For iOS:
- Press and hold the Westpac app icon on your home screen.
- Tap ‘Remove App’ from the options that appear.
- Confirm by selecting ‘Delete App’.
To reinstall the Westpac app:
For Android:
- Open the Google Play Store app.
- Use the search function to find ‘Westpac’.
- Select the Westpac app from the search results.
- Tap ‘Install’ and wait for the app to download and install.
For iOS:
- Open the App Store.
- Use the search function to find ‘Westpac’.
- Select the Westpac app from the search results.
- Tap the cloud icon or ‘Get’ to download and install the app.
6. Contact Westpac Customer Support
If you’ve tried the above solutions and your accounts are still not visible, it may be time to contact Westpac’s customer support.
You can call them directly for assistance.
Sometimes, the issue might be due to a need for updated ID verification or other account-specific concerns that customer service can resolve.
7. Visit A Branch
If phone support doesn’t resolve the issue, consider visiting a local Westpac branch.
In person, a banking representative can help diagnose the issue and take immediate action to help restore visibility to your accounts.