Are you encountering issues with Vivint playback not working? If so, you’re not alone.
Many individuals face challenges with accessing recorded footage or experiencing blank playback screens.
It can be frustrating, but the good news is that there are practical solutions available to address these problems and restore seamless access to your recorded video footage.
In this blog, we’ll explore essential troubleshooting steps to help you resolve Vivint playback issues and regain smooth functionality for your home security system.
How To Fix Vivint Playback Not Working?
To fix Vivint playback not working you can check your internet connection, restart the smart hub, and update the Vivint smart home app. Additionally, you can update the camera firmware, and reset the camera.
1. Check Your Internet Connection
A consistent and reliable internet connection is crucial for the Vivint system to function properly, including the playback feature, as it relies on internet connectivity to stream and download video footage.
- Test your internet speed using an online speed test.
- Restart your modem and router by unplugging them for about 60 seconds and then plugging them back in.
- If issues persist, contact your internet service provider for further assistance.
2. Restart The Smart Hub
Restarting the Smart Hub can resolve many electronic glitches that could be affecting your playback.
- Unplug the Smart Hub from the power source.
- Wait for 1-2 minutes before plugging it back in.
- Allow the Smart Hub to reboot and then check if the playback issue is resolved.
3. Update Vivint Smart Home App
Keeping your Vivint app up to date ensures you have the latest features and bug fixes, which may solve playback problems.
- Go to the App Store (iOS) or Google Play Store (Android).
- Search for the Vivint Smart Home app.
- If an update is available, select ‘Update‘ to install the latest version.
4. Update Camera Firmware
Outdated firmware can lead to functionality issues with your cameras, including playback errors.
- Open the Vivint Smart Home app and navigate to the camera settings.
- Look for any notifications about available firmware updates.
- Follow the on-screen prompts to install any updates.
5. Ensure Smart Drive Connectivity
The Smart Drive is integral to recording and storing footage for playback, so it must be properly connected and functioning.
- Verify that the Smart Drive is connected to power and your network.
- Check the Smart Drive’s status in the Vivint Smart Home app.
- If it appears offline, try reconnecting or restarting the Smart Drive.
6. Enable Playback Feature
Playback might not work if it’s not enabled for your camera.
- Open the Vivint Smart Home app and access the main menu.
- Select ‘Camera Settings’ and choose the camera you want to manage.
- Ensure that the ‘Playback’ option is toggled on.
7. Reset Camera
A reset can often fix minor software issues that might be causing playback problems with your camera.
- For a soft reset, simply unplug the camera for a minute and then plug it back in.
- For a factory reset, locate the reset button on the camera, press and hold it for 10-15 seconds, and then release it.
- You may need to re-add the camera to your Vivint system through the app after this step.
8. Reach Out To Customer Support Of Vivint
If you’ve tried all the previous steps and the playback issue persists, it might be time to get help from the experts.
- Call the Vivint customer support on their website.
- Be ready to describe the issue in detail, including the steps you’ve already taken to try to resolve it.
- Follow any additional troubleshooting steps the support representative suggests.