How To Fix “User Is Already Registered With This Email Address” In Character.AI

When trying to log in to your Character.AI account, encountering “User Is Already Registered With This Email Address” error message can be quite confusing.

It’s supposed to occur when you’re creating a new account with an email that’s already registered, not when you’re trying to log in.

But above error is occurring when users trying to login into Character.AI.

In this blog we will discuss what does it mean, what causes this error during login & how to fix it.

What Does “User Is Already Registered With This Email Address” Mean In Character.AI

When you receive the error message “User Is Already Registered With This Email Address” during login, it usually indicates a conflict between login methods.

Here are a few potential causes for this issue in Character.AI:

User Is Already Registered With This Email Address character
  1. Mismatched Login Method: If you initially created an account using a social login method like “Continue with Google,” the system recognizes your Google account (and its associated email address) as your login method. If you then attempt to log in directly with your email address (without using the Google method), the system can throw this error because it considers the email-based login as a different method.
  2. Multiple Social Accounts: If you have different social accounts like Google, Facebook, or Discord registered under the same email address, using a different social login from the one you originally used could trigger this error. The system sees the different social accounts as distinct, even if they are linked to the same email address.
  3. New Password Creation After Social Login: If you initially signed up using a social login and later created a password for direct email login, it may cause a conflict within the system and trigger this error.
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How To Fix “User Is Already Registered With This Email Address” In Character.AI

1. Login With Original Method

Login with Original Method

If you initially signed up to Character.AI using a social login method (like Google or Facebook), make sure to use the same method again for login.

  • Go to Character.AI login page.
  • Instead of entering your email and password, click on the original social account you used for registration (Google, Facebook, etc.).
  • Make sure you’re already signed in to that social account in another browser tab to make the process smoother.

2. Use Consistent Social Login

If you have multiple social accounts (Google, Facebook, Discord, etc.) sharing the same email address, be consistent with the social account you used when registering.

  • Go to Character.AI login page.
  • Click on the social account icon (Google, Facebook, etc.) that you used when you initially created your Character.AI account.

3. Login With Discord

Some users on Reddit reported that they able to login via Discord and they found all the data associated with their email address.

  • Go to Character.AI login page.
  • Click on “Continue with Discord”.
  • Make sure you’re signed into the correct Discord account. You’ll be redirected to Character.AI and logged into your account.

4. Reset Password

If you’ve added a password to your account after originally signing up with a social login, this might have created a conflict. Resetting your password can often resolve this.

  • Go to Character.AI login page.
  • Click on ‘Forgot Password’.
  • Enter your email address when prompted and submit.
  • Check your email for a password reset link and follow the instructions provided to create a new password.
  • Try logging in again with your email and the new password.
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5. Clear Your Browser Cache And Cookies

Sometimes, clearing your browser cache and cookies can help resolve login conflicts.

  • In Chrome: Click the three-dot icon in the top right > More tools > Clear browsing data > Choose ‘Cookies and other site data’ and ‘Cached images and files’ > Clear data.
  • In Firefox: Click the hamburger menu (three horizontal lines) in the top right > Options > Privacy & Security > Cookies and Site Data > Clear Data > Clear.

6. Contact Character.AI Support

If you’re still facing issues, the best option is to reach out to Character.AI support.

You can email to Character.AI support team at [email protected].

Send email from same email address you Character.AI account is associated.

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