Are you experiencing the frustrating “Uplay connection lost – A Ubisoft service is currently unavailable” error?
Many gamers have encountered this issue while trying to access their favorite Ubisoft games.
The good news is that there are several effective solutions to this problem.
The error message reads as “Connection lost. A Ubisoft service is currently unavailable. Please try again later.”
In this blog, we’ll explore various troubleshooting methods to help you resolve the “Uplay connection lost” error and get back to enjoying your gaming experience without interruptions.
How To Fix Uplay Connection Lost A Ubisoft Service Is Currently Unavailable?
To fix Uplay connection lost a Ubisoft service is currently unavailable, you can restart your network hardware, check your computer’s date and time settings, and flush DNS and perform a Winsock reset. Additionally, you can change your DNS server, and disable IP version 6 (IPv6).
1. Restart Your Network Hardware
Sometimes the connection between your PC and Ubisoft’s servers can be interrupted by issues with your router or modem.
Restarting these devices can re-establish a fresh connection, potentially resolving the “Uplay connection lost” error.
- Unplug your modem and router from the power source.
- Wait for at least one minute before plugging them back in.
- Turn on the modem and router and wait for them to fully restart.
- Launch Uplay and check if the issue persists.
2. Check Your Computer’s Date And Time Settings
Incorrect date and time settings on your computer can cause synchronization issues with Ubisoft’s servers, leading to connection problems.
- Right-click on the clock on your taskbar and select “Adjust date/time.”
- Ensure that “Set time automatically” and “Set time zone automatically” are toggled on.
- If the settings are incorrect, correct them and then restart your computer.
- After the restart, open Uplay again to see if the connection issue is resolved.
3. Flush DNS And Perform A Winsock Reset
Corrupted DNS cache or network socket issues might be blocking your connection to Ubisoft services.
Flushing your DNS cache and resetting Winsock can help clear these potential blockages.
- Press the Windows key + R to open the Run dialog box.
- Type cmd and press Ctrl + Shift + Enter to open an elevated Command Prompt.
- In the Command Prompt, type ipconfig /flushdns and press Enter.
- Next, type netsh winsock reset and press Enter.
- Restart your computer and try connecting to Uplay again.
4. Change Your DNS Server
Sometimes your default DNS server may not be performing optimally or could be experiencing issues, which can affect your ability to connect to Ubisoft services.
- Open Control Panel and go to Network and Sharing Center.
- Click on “Change adapter settings” on the left panel.
- Right-click on your active network connection and select “Properties.”
- Select “Internet Protocol Version 4 (TCP/IPv4)” and then click on “Properties.”
- Choose “Use the following DNS server addresses” and enter a public DNS, such as Google’s 8.8.8.8 and 8.8.4.4.
- Click “OK” to save changes and then restart your computer.
- Try accessing Uplay to see if the issue is fixed.
5. Disable IP Version 6 (IPv6)
Disabling IPv6 on your computer can sometimes resolve connectivity issues with Uplay, especially if IPv6 is not properly configured or supported by your network.
- Open Control Panel and go to Network and Sharing Center.
- Click on “Change adapter settings” on the left panel.
- Right-click on your active network connection and select “Properties.”
- Uncheck the box next to “Internet Protocol Version 6 (IPv6)” to disable it.
- Click “OK” to save the changes and restart your computer.
- After restarting, try launching Uplay to check if the issue is resolved.
6. Uninstall And Reinstall Uplay
If all else fails, there might be a problem with the Uplay installation itself.
A fresh reinstall can ensure that any corrupted files are replaced and that the latest version of Uplay is installed.
- Press the Windows key + R to open the Run dialog box.
- Type appwiz.cpl and press Enter to open Programs and Features.
- Scroll through the list to find Uplay, select it, and then click “Uninstall.”
- Follow the on-screen instructions to complete the uninstallation process.
- After uninstalling, go to the official Uplay website and download the latest version of the client.
- Install Uplay by following the setup instructions.
- Launch the newly installed Uplay client and log in to your account to check if the issue is resolved.
7. Contact Ubisoft Support
If you’ve tried all the above solutions and still face the “Uplay connection lost” error, it may be time to seek assistance from Ubisoft’s support team.
Reaching out to Ubisoft Support can provide you with personalized assistance and potentially resolve issues that are specific to your account or setup that the general troubleshooting steps may not address.