Are you not able to open any file like audio or video etc. in Mega App?
When you are trying to play mp4 files or any other file getting “Unable to open file” error.
MEGA offers user-controlled, secured cloud storage that can be accessed by mobile applications and online browsers.
Your data is encrypted and decrypted by your client devices alone, never by us, in contrast to other cloud storage providers.
In this guide we will discuss why are you getting unable to open file error in Mega app and how to fix it.
Why Is Mega App Unable To Open File?
If you are unable to open a file using the Mega app, it could happen due to different reasons.
Some possible reasons are:
Reason 1: The file may be corrupt or damaged. If the file has been corrupted or damaged, it may not be possible to open it using the Mega app.
Reason 2: The file may be in an unsupported format. Mega app only supports certain audio and video file formats. Check the supported format list and verify that the file is in a supported format.
Reason 3: The file may have been encoded using an unlicensed encoder software, which can cause codec issues. Ensure that you only use legitimate software to encode files.
Reason 4: Your Wi-Fi or mobile data connection may not be stable. If you are trying to open the file over a weak or unstable connection, it may not open properly.
Reason 5: There may be a problem with the Mega app itself, such as a bug or technical issue. In this case, you may need to update the app or wait for sometime till issue is fixed
However, when I open mp4 files that are mixed with jpg files, I can open jpg, then slide to the next file, and if it’s mp4, I press play button and it plays with no error.
I can also play them from the browser version of Mega just fine.
How To Fix “Unable To Open File” In Mega App?
If you are unable to open a file using the Mega app, there are a few steps you can try to fix the problem.
Here are some possible solutions:
1. Make Sure File Is Not Corrupt Or Damaged
Check the file to make sure it is not corrupt or damaged.
If the file has been corrupted or damaged, it may not be possible to open it using the Mega app.
2. Verify Mega App Supported File Format
Verify that the file is in a supported format.
Mega app only supports certain audio and video file formats.
Check the supported format list and make sure that the file is in a supported format.
3. Update Mega App To Latest Version
Try updating the Mega app to the latest version.
This may fix any bugs or technical issues that are preventing the app from opening the file.
4. Try Different File Viewer Or Check File Was Encoded Using Legitimate App Or Software
If you are still unable to open the file in Mega app, you can try using a different file viewer or editor to see if the file can be opened using a different app or tool.
Ensure that the file was encoded using legitimate software. Codec issues can be caused by using unlicensed encoder software.
5. Check For Stable Internet Connection
Make sure that your Wi-Fi or mobile data connection is stable.
A weak or unstable connection may prevent the file from opening properly.
6. Contact Mega Support Team
If you are still having trouble, you can contact Mega support for assistance.
They will be able to provide more information about the problem and help you troubleshoot any issues you are experiencing.