Lyft is an amazing user-friendly and convenient app to get a ride from a friendly driver within minutes. They make commutation to the office easier and help in running errands.
It is a widely used platform and preferred by most drivers and customers alike.
However, some users have reported that when they tried logging into their Lyft driver app, they got an error message “Error. Unable to get driver application data”.
Have you too encountered the error message “Error. Unable to get driver application data” while opening the driver app?
If you have come across the same error message, this article will help you understand why you may have been unable to open the Lyft driver app or recover your account and what you can do about it.
What Causes “Unable To Get Driver Application Data” On Lyft?
1. Lyft Account-Related Issues
If there are any problems with your Lyft driver account, such as pending verifications, account suspensions, or incomplete profiles, it may prevent you from logging in to the Lyft driver app.
2. Lyft App Not Updated
Your device may come across compatibility issues with the Lyft driver app and show the message “Unable to get driver application data” if it is not updated.
If you haven’t updated your app, it won’t have the new features and fixes to bugs or technical issues.
3. Bugs Or Glitches In Lyft Driver App
There could be technical issues such as some bugs or glitches in the Lyft driver app causing the error message “Unable to get driver application data” while trying to open the app or log in.
How To Fix “Unable To Get Driver Application Data” On Lyft?
1. Check Internet Connectivity
Make sure you have a stable internet connection before attempting to recover your Lyft account. A weak or unstable internet connection can interfere with the recovery process.
You could also run a speed test on your device to verify that your internet connection is fast and smooth.
Try restarting your router if you have a weak internet connection. Follow these steps to restart your router or modem:
- Unplug the router and modem. Wait at least 30 seconds. Plug in the modem and switch it on.
- Wait at least 1 minute and then plug in the router. Press the power button to turn it on, if needed.
- Wait at least 2 minutes before testing or using the devices.
2. Check Device Compatibility
Check your device compatibility with the Lyft driver app and ensure that it is as required by the Lyft driver app. You should check your operating system for updates regularly to ensure the app is up-to-date and running properly.
Lyft provides support for and recommends using devices running at least iOS 13 or Android 7.0 Nougat. Older operating systems may interfere with your ability to give and receive rides.
Check with your service provider about upgrading your device to the latest system.
3. Update Your Lyft Driver App
Using an outdated version of the Lyft driver app can cause compatibility issues and result in errors, including “Unable to get driver application data.”
Update the app whenever there’s a new release. This guarantees your access to the latest features and bug fixes. It’s also helpful to update your Facebook app if you log in with Facebook.
Check the iOS App Store or Android Play Store for the latest version info. If the app has an update available, you’ll have the option to tap ‘Update‘.
4. Clear Lyft Driver App Cache
Clearing the Lyft driver app cache can fix certain problems, like loading or formatting issues on apps.
Follow these steps to clear the Lyft driver app cache on your iPhone:
- Go to iPhone settings.
- Go to General.
- Find the Lyft driver App and click on that.
- Tap on the Offload App button.
- Again Reinstall the Lyft driver App.
Follow these steps to clear the Lyft driver app cache on your Android phone:
- Open Settings and select Apps.
- Find the Lyft driver app, select it, and tap on Storage.
- Tap Clear cache.
- If you want to delete all the data connected to that app, tap Clear data and then OK. Note that clearing data includes any files, settings, or account info you may have connected to that app.
5. Contact Lyft Support Team
If you have tried all the above steps and you are still unable to resolve the “Unable to get driver application data” error message while opening the Lyft driver app, it’s best to reach out to Lyft’s customer support.
They can assist you with the issue and provide further guidance on resolving it.