The NJ Transit app helps people in New Jersey with live transit updates, buying tickets, and planning their journeys.
Device authentication is the one of most important for public transportation, as it lets people use fare payment and other essential services easily.
But when NJ Transit’s authentication fails, it causes inconvenience, delays, and frustration for passengers.
In this article, we’ll look into why these issues happen and suggest possible solutions to fix them.
Why NJ Transit Unable To Authenticate Device?
When a user tries to use NJ Transit services, sometimes their devices can’t be verified, and this happens because of network problems or issues with the website’s servers.
Another reason for authentication problems is when a VPN is turned on, which can cause issues too.
Luckily, we were able to find some workarounds that might help you fix this issue.
If these workarounds do not resolve the problem, it is recommended that you contact the support team for further assistance.
How To Fix NJ Transit Unable To Authenticate Device?
Below are some potential fixes that may help resolve the authentication issue:
1. Check Your Internet Connection
Before you start proceeding with the troubleshooting, first check your internet connection to ensure that it is stable and steady.
Here are the steps to Check your internet connection
- Turn off your router or modem, wait for a few seconds, and then turn it back on.
- If the problem persists, you can reset your network settings on your device. Go to the network settings menu and look for an option to reset or restart network settings.
- Try connecting your device to a different Wi-Fi network or switch to a cellular data network to see if the issue is specific to your current network. This method has worked for many users.
- If possible, try connecting to the internet using a different device, such as a smartphone or tablet, to see if the issue is specific to your device.
2. Check The Server Status
Make sure that the NJ Transit server is working fine.
If the server is undergoing maintenance or experiencing technical issues, it is recommended that you wait for some time and then try again later.
3. Check For Update
Make sure you are using the latest version of the NJ Transit app to avoid any issues with device authentication.
To check for any new updates, visit the app store on your device, search for the NJ Transit app, and if an update is available, make sure to install it.
4. Disable VPN
If you have trouble with device authentication on NJ Transit, try turning off your VPN.
After that, see if the problem is fixed to check if the VPN was causing the issue.
5. Uninstall And Reinstall The App
If none of the above-mentioned solutions has worked, then try uninstalling the application from your device.
Afterwards, check if the issue of device authentication exists or not.
6. Contact NJ Transit Support
If the options mentioned earlier don’t work, contact NJ Transit’s customer support and give them clear information about the issue and what you’ve already tried to fix it.