If you’ve encountered this perplexing issue, you’re not alone. Many users have grappled with this error, which can disrupt the enjoyment of the Tonie Box experience.
In this article, we’ll delve into the potential causes of error code 103 and provide a step-by-step troubleshooting process to help you get your Tonie Box back on track.
After going through with the fixes in the article you may be able to get rid of error code 103 and have uninterrupted storytelling and music playback with your Tonie Box.
How To Fix Tonie Box Error Code 103?
To get rid of the Tonie Box error 103, you may try to set up wifi and reconnect, restart the game, and update the Tonie Box software. If nothing works you may contact the Tonie Box support for further assistance.
1. Setup WiFi And Reconnect
To do the same, follow these steps:
- Go into your WiFi settings on your phone, click on your home WiFi, and select “Forget this network.”
- Proceed with the normal setup process: connect to the Tonie Box and enter your home WiFi information. It should connect and turn green.
- After connecting, remember to reconnect to your home WiFi on your phone and enter the password to avoid using cellular data.
Although, you can also check the network speed by clicking here.
2. Restart The Tonie Box
Sometimes, a simple restart can resolve temporary glitches that lead to error code 103.
By turning off the Tonie Box, unplugging it from the power source, waiting for a few minutes, and then plugging it back in, you can effectively reset the device.
This process can help clear any temporary issues that may be causing the error.
3. Update Tonie Box Software
Software updates can often address known issues and bugs, including those that may cause error code 103. Checking for available updates for your Tonie Box can help resolve underlying software-related issues.
To update the software on your Tonie Box, you can follow these steps:
- Use the official Tonie smartphone app or Tonie’s website, and navigate to the settings or update section to check for available software updates for your Tonie Box.
- If an update is available, follow the on-screen instructions to initiate the software update process.
- This may involve confirming the update and allowing the Tonie Box to download and install the latest software version.
- Once the update is installed, verify that the Tonie Box software has been successfully updated to the latest version.
- You can usually find this information in the settings or about section of the Tonie smartphone app or on Tonie’s website.
4. Contact Tonie Box Support
If the error persists after attempting the above steps, it’s advisable to reach out to Tonie Box customer support for further assistance.
Tonie Box support can provide specific troubleshooting steps tailored to error code 103 and offer personalized guidance to help resolve the issue.