Is your new Tonie character not functioning as expected, causing frustration for you or your little one? It can be disheartening when a beloved toy doesn’t work as intended.
In this guide, we’ll explore effective solutions to address issues with new Tonie characters, helping you troubleshoot and resolve any challenges you may encounter.
We’ll delve into how to fix a new Tonie character that’s not working, so you can restore the joy and magic of storytelling with ease.
How To Fix New Tonie Character Not Working?
To fix a new Tonie character that’s not working, you can check the internet connection, clean contact points, and restart the Tonie box. Moreover, you may also verify volume settings and contact the support team of Tonie box.
Below is a detailed explanation of all the above-mentioned fixes:
1. Check Internet Connection
Ensure that the Tonie box is properly connected to a power source and is within range of a stable Wi-Fi connection. A weak or intermittent connection can lead to issues with the Tonie character’s functionality.
While experiencing a slow or no internet connection, it is suggested to reboot the Wi-Fi router. It depends on the internet usage and how often it is needed to reboot our Wi-Fi router. These are the steps to follow in restarting the Wi-Fi router:
- Simply switch off the router and unplug it from all the devices and power supply.
- Wait for 3 minutes and then plug it in again.
- Now wait for the signal to come back and connect to the internet through it.
You can also check the network speed by clicking here.
2. Clean Contact Points In Tonie Box
Inspect the contact points on both the Tonie box and the Tonie character for any dirt, dust, or debris. Gently wipe the contact points with a clean, dry cloth to ensure a clear connection.
Refrain from using liquids or abrasive materials to clean the contacts, as these can damage the electronic components.
3. Restart The Tonie Box
Perform a reset of the Tonie box by turning it upside down, ensuring its ears point downwards.
Avoid performing this action while the Tonie box is on the charging station, as it will reset to factory settings, erasing all content.
Pinch both ears simultaneously and hold for approximately 10 seconds until you hear an audio signal. The Tonie box will initiate a restart.
Once completed, you can return it to an upright position. Wait for the LED to illuminate solid green, indicating that the Toniebox is ready for use.
4. Verify Volume Settings In Tonie Box
Check the volume settings on the Tonie box to ensure that the sound is not muted or set too low. For this, follow these steps:
- On the Tonie box, identify the volume controls, which are usually represented by symbols or icons, such as plus (+) and minus (-) signs.
- Use the designated volume controls to increase or decrease the volume as needed. This may involve pressing physical buttons or interacting with touch-sensitive areas on the Tonie box.
- As you adjust the volume, listen for audible feedback such as tones or beeps to indicate the current volume level.
5. Contact Tonie Box Support
If the above steps do not resolve the issue, it’s advisable to reach out to Tonie box customer support.
Provide them with details about the specific Tonie character and the issues you’re encountering. They can offer further assistance and troubleshoot the problem effectively.