How To Fix The Error “This Purchase Was Not Completed” On Roblox

By Deepanshi Gahlyan . August 29, 20237 Mins read

Hey there, fellow Roblox enthusiasts! Do you too want to buy some cool new item or game pass on Roblox, but only to be meeting with the frustrating “This Purchase Was Not Completed” error message?

You’re not alone, many others are facing the same issue.

This issue can be a real buzzkill, but fear not! We’ve got your back with some simple and effective steps to troubleshoot and fix this pesky problem.

In this article, we’ll go through the possible reasons behind the error “This Purchase was Not Completed” and the required measures that can help in solving this problem.

What Are The Reasons For Having The Error “This Purchase Was Not Completed” On Roblox?

There can be many reasons behind showing up the error of “This purchase was not completed” on Roblox. Some of them are as follows:

How To Fix The Error This Purchase Was Not Completed On Roblox error message

Roblox Mobile App Is Not Updated.
Unnecessary Data And Corrupted Cache Is Accumulated.
Mismatch Of Date And Time Of Your Phone With The Location.
Roblox Server Being Down.
Insufficient Funds In The Payment Method.
Temporary Glitches In the Roblox App.

What Are The Possible Solutions To The Error Of ” This Purchase Was Not Completed” On Roblox?

1. Restart The Roblox App

Sometimes, minor glitches can be resolved by simply restarting the app.

Close the Roblox app completely, wait for a few moments, and then reopen it.

This action refreshes the app’s functionality and might resolve any temporary issues causing malfunction.

2. Check The Date And Time On Your Device

When the device date and time don’t match your actual location time zone then you may run into such issues. If this is the case with you then you must check the date and time on your device

Here, are the steps you need to follow to check the date and time for Windows :

go to Start.
click on the “Settings” icon.
Select the “Time & language” option.
Here, you will find the option of “set date and time manually”.
Click on “change” and a window appears where you can set the date and time.
Set the date and time and click on “change”.

How To Fix The Error This Purchase Was Not Completed On Roblox set datetime

Here, are the steps you need to follow to check the date and time for MAC :

On your Mac, choose “Apple menu”.
Then click on “System Settings”.
Click “General” in the sidebar.
Then click “Date & Time” on the right. (You may need to scroll down.)
Turn off “Set time and date automatically”, click “Set”, enter the date and time, then click “Set”.
Turn off “Set time zone automatically” using your current location, click “Set”, enter a city in the text field, select the full city name from the list, then click “OK”.

Here, are the steps you need to follow to check the date and time for Android :

Open “Settings”.
Scroll down and tap “System”.
Tap “Date & time”.
Make sure the Use network-provided time toggle is in the Off position.
Tap “Date”, and select today’s date on the calendar that pops up. Then, tap “OK” to save it.
Tap “Time” and change the clock to the current time. Tap once to select the hour. Once you tap the hour, the screen changes, and you can select the minutes and seconds (if applicable). Tap “OK” to save it.

Here, are the steps you need to follow to check the date and time for iOS :

Open “Settings”.
Tap “General”.
Tap “Date & Time”.
Ensure the “Set Automatically” toggle is in the Off position.
Tap the entry that shows the “date and time”.
To manually change the date, tap “today’s date” in the calendar that pops up. Use the arrows if you need to change the year or month. The iPhone automatically saves the changes as you go.
To manually change the time, tap “the time” at the bottom of the screen and enter the current time. Then, select “AM” or “PM”. The iPhone automatically saves the changes as you go.

3. Restart Your Device

Restarting your Mobile is generally the solution to most of your device’s problems.

To restart your phone, you just need to press the power button of your device for a second.

A pop-up will appear showing the ‘restart’ and ‘power-off’ options. Clicking on the restart option.

After that, your device will shut down and restart itself after a while.

Once your device is restarted, go to the Roblox app and open it.

4. Clear Cache And Data Of Roblox App

If still, you’re still experiencing the issue of ” This purchase was not completed” on Roblox try clearing your Roblox app’s Cache.

This will delete all temporary files and data associated with the app, which can sometimes fix problems.

To clear the Roblox app’s cache follow the following steps:

Here, are the steps you need to follow to clear cache of the Roblox App for Windows :

Press “Win + R” to open the “Run” window.
Now, type “%Temp%\Roblox” and hit enter.
Once the Roblox folder opens, press “Ctrl + A” to select all files and then click the “Delete” button

Here, are the steps you need to follow to clear cache of the Roblox App for Android:

Open the “Settings” app on your Android device.
Now, go to “Storage>Apps” and then search for Roblox.
Once you find it, tap on the app and select the “Clear Cache” option.

Here, are the steps you need to follow to clear cache of the Roblox App for iOS :

Open the “Settings” app on your iPhone
Now, find the “Roblox” app from the list.
Once found, tap on it and scroll below.
You will now see an option that says, “Clear temp data on next start”.
Toggle it on and then open the Roblox app.

5. Check For Updates For Roblox In The App Store

It has been noticed that most Roblox purchases could not be completed errors arise when your app is not updated timely.

To check any updates available for the Roblox app you need to go to Play Store or Apple Store depending upon your phone and update the Roblox App if any update is available.

Here, are the steps you need to follow to update the Roblox App for Windows and Mac:

Launch the Roblox application on your computer.
Click on the “gear icon” located at the top-right corner of the screen.
Select the “Settings” option from the drop-down menu.
Click on the “About” tab.
Click on the “Update” button located next to the Roblox version number.
Wait for the update to complete, and restart the application.

Here, are the steps you need to follow to update the Roblox App for Android Phones:

Open the Google Play Store app on your Android device.
Tap on the “three horizontal lines” located at the top-left corner of the screen.
Select “My apps & games” from the drop-down menu.
Find Roblox in the list of apps and tap on the “Update” button.
Wait for the update to complete, and launch the app.

Here, are the steps you need to follow to update the Roblox App for iOS Phones:

Open the App Store app on your iOS device.
Tap on your “profile picture” located at the top-right corner of the screen.
Scroll down and find “Roblox” in the list of apps.
Tap on the “Update” button next to the Roblox app.
Wait for the update to complete, and launch the app.

6. Uninstall And Reinstall Roblox App

To uninstall and reinstall the Roblox app you need to follow the following steps:

Here, are the steps you need to follow to Uninstall and Reinstall the Roblox App for Windows users:

To uninstall and reinstall Roblox on Windows, first open up the “Control Panel”. You can do this by opening the “start menu” and then searching for “Control Panel” (just type it in).
From the Control Panel, click “Uninstall a program”. This can be found under the Programs title:
Find Roblox Player for me in the list that opens up, Right click, and then click “Uninstall”.
To reinstall Roblox, visit its game page (or click here) and then click the “play button”.
After doing this and waiting for a little, a popup with the button “Download and Install Roblox” will appear, click this button:
Download the file and run it. After doing so, Roblox will be installed!

Here, are the steps you need to follow to Uninstall and Reinstall the Roblox App for MAC users:

First, we need to make sure that Roblox is closed and that no background processes are running. To do this, press “COMMAND + OPTION + ESC” to open up “Force Quit Applications”. Make sure that Roblox isn’t displayed anywhere here. If it is, select it and click “Force Quit”.
Next, we can delete Roblox from our applications folder. Do this by opening up a Finder window, clicking “Applications” on the left, and then dragging Roblox into the trash.
To reinstall Roblox, visit its game page (or click here) and then click the “play button”.
After doing this and waiting for a little, a popup with the button “Download and Install Roblox” will appear, click this button.

Here, are the steps you need to follow to Uninstall and Reinstall the Roblox App for Android Phone:

To uninstall Roblox on Android, go to the “Play Store”, search for “Roblox”, open up Roblox’s store page, and then click “Uninstall”.

How To Fix The Error This Purchase Was Not Completed On Roblox uninstall button 2

How To Fix The Error This Purchase Was Not Completed On Roblox install button

If you are prompted with Uninstall this app?, click the “Uninstall” button again.
To reinstall, just click the “Install” button.

Here, are the steps you need to follow to Uninstall and Reinstall the Roblox App for IOS Phone:

To uninstall Roblox on iOS, find the “Roblox” icon on your home screen, press down, and hold it until a dropdown appears, then click “Delete App”.
To reinstall Roblox on iOS, go to the “App Store”, search for “Roblox”, and click “GET”.

7. Contact Help&Support Of Roblox

How To Fix The Error This Purchase Was Not Completed On Roblox helpsupport

If any of the above-mentioned solutions didn’t help you with the issue of “This purchase is not completed” on Roblox and it continues to disrupt your experience, consider reaching out to Roblox’s customer support.

They can provide personalized assistance and guidance to resolve the error.

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