How To Fix Overwatch 2 Error Code BN-564 We Are Unable To Log You In

Are you encountering the frustrating Overwatch 2 error code BN-564, which displays the message “We are unable to log you in”?

The full error message says-“Sorry, we were unable to log you in. Please try again later. Error Code: BN-564.”

This issue can be a hindrance to your gaming experience, but fear not! In this comprehensive guide, we will explore effective solutions to resolve the BN-564 error and get you back into the game seamlessly. 

We are unable to log you in Overwatch 2

How To Fix Overwatch 2 Error Code BN-564 We Are Unable To Log You In?

To fix the Overwatch 2 Error Code BN-564 “We Are Unable To Log You In,” you can check for server status, relink accounts, and restart your router. Moreover, you may also verify account connection, and check for updates.

Below is a detailed way explanation of all the above-mentioned fixes:

1. Check For Server Maintenance In Overwatch 2

Overwatch 2 server status 3

The BN-564 error can occur when the Overwatch 2 servers are down for maintenance.

You can check the server status of Overwatch 2 by clicking here.

2. Relink Accounts For Overwatch 2

If you are playing on consoles like PlayStation or Steam, try unlinking and relinking your account from your console through Account Settings on

To relink accounts for Overwatch 2, follow these steps:

  1. PlayStation:
    • Go to the website and log in to your account.
    • Navigate to Account Management.
    • Select Connections.
    • Find the PlayStation Network section and click on Disconnect.
    • Follow the prompts to unlink your PlayStation Network account.
    • To relink, go back to Connections, select PlayStation Network, and follow the instructions to link your account again.
  2. Steam:
    • Log in to your account on the website.
    • Access Account Management.
    • Click on Connections.
    • Locate the Steam section and choose Disconnect.
    • Confirm the disconnection.
    • To relink, return to Connections, select Steam, and proceed with the linking process as directed.

3. Restart Your Router

Restarting your router can help resolve network connection issues that may be causing the BN-564 error. Simply unplug the router from its power source, wait for a few minutes, then plug it back in and allow it to restart.

These are the steps to follow in restarting the Wi-Fi router:

  • Simply switch off the router and unplug it from all the devices and power supply.
  • Wait for 3 minutes and then plug it in again.
  • Now wait for the signal to come back and connect to the internet through it.

4. Verify Account Connection In Overwatch 2

Ensure that your game account is properly linked and that there are no issues with the account connection.

If you recently linked your account with a new platform, verify that the linking process was successful and that there are no conflicts with your account.

To verify your account connection for Overwatch 2, you can follow these steps:

  • Visit the website and log in to your account using your credentials.
  • Once logged in, locate and click on your account name or avatar to access your account settings.
  • Look for an option related to “Security” or “Connected Accounts.”
  • Proceed with the verification process as prompted. This may involve confirming your email, phone number, or other linked accounts.
  • After completing the verification steps, ensure that you receive a confirmation message indicating that your account connection has been successfully verified.

5. Check For Overwatch 2 Updates

Make sure that your game client is up to date. Check for any available updates for Overwatch 2 and install them if necessary, as outdated clients may encounter login issues.

To update Overwatch 2, follow these steps:

For PC Players Via

  1. Launch the app on your PC and sign in.
  2. Find Overwatch 2 in your game library and click on it.
  3. If automatic updates are enabled, the update should start downloading; monitor progress at the bottom left corner.
  4. If automatic updates are off or to manually start, click the gear icon next to ‘Play‘ and select ‘Check for Updates‘.
  5. Wait for the download to complete.

For Console Players:

  1. Turn on your console and sign in.
  2. Locate Overwatch 2 in your game library or storefront and select it.
  3. If automatic updates are on, the game should update automatically; monitor progress on the game’s icon or in settings.
  4. If automatic updates are off or to manually start, check for updates using your console’s controller or menu.
  5. Wait for the download to finish.

6. Contact Overwatch 2 Support

blizzard support for connecting to server issue

If the issue persists after trying the above steps, you can reach out to Blizzard customer support for further assistance.

They may be able to provide specific troubleshooting steps or investigate the issue further to help resolve the BN-564 error.