Shopee has become a preferred online shopping destination for millions of people in Southeast Asia due to its broad range of products and services.
However, like any other platform, Shopee can encounter errors that inconvenience its users.
Among these errors is the M02 error, which we will discuss in this article, including its causes and possible solutions.
The error message typically reads:”(M02): Oops, this promotion cannot be redeemed, Please try again with another promotion.“
In this article, we will discuss what causes this error and how to fix it.
What Is Shopee Error M02?
Shopee error code M02 is one of several unique codes that can be displayed. A common problem associated with these codes is “Shopee checkout failure.”
The appearance of such codes may indicate a system issue within the Shopee app, which can prevent the user from continuing their shopping experience.
As of now, there is no official statement from Shopee explaining why this error occurs and how to fix it.
However, there are several probable reasons behind the M02 error, including attempting to use two Shopee accounts on a single device during a giveaway event, using an unsupported shipping address, system failures, insufficient balance, payment methods not supported by the product, product incompatibility with the selected shipping service, and invalid or ineligible vouchers used during checkout due to differing terms and conditions.
How To Fix Shopee Error M02 Oops This Promotion Cannot Be Redeemed
There are several ways to fix Shopee Error M02, depending on the cause of the error. Here are some solutions that may help:
1. Clear Shopee App Cache
Clearing the Shopee app cache can sometimes help resolve certain issues, including the M02 error. It is worth trying as a first step in troubleshooting the issue.
Here are the steps for clearing Shopee App Cache on Android and iOS:
Clearing Shopee App Cache on Android:
- Go to “Settings” on your Android device.
- Scroll down and select “Apps & Notifications.”
- Find “Shopee” in the list of apps and select it.
- Tap on “Storage and cache.”
- Tap “Clear cache.”
Clearing Shopee App Cache on iOS:
- Go to “Settings” on your iOS device.
- Scroll down and select “General.”
- Select “iPhone Storage” (or “iPad Storage” if you are using an iPad).
- Find “Shopee” in the list of apps and select it.
- Tap “Offload App” or “Delete App” and confirm the action when prompted.
2. Check The Validity Of The Voucher
Checking the validity of the voucher you are using may help resolve the issue in some cases.
If the error is related to an invalid or ineligible voucher, then using a valid one may help complete the transaction successfully.
3. Use A Recommended Shipping Service
Using a recommended shipping service such as Shopee Express may help resolve the issue if the M02 error is caused by product incompatibility with the selected shipping service.
This is because Shopee Express is specifically designed to work seamlessly with Shopee’s platform, reducing the likelihood of encountering errors during the transaction process.
4. Check Different Types Of Products
Checking the different types of products alternately before adding them to the cart can help prevent errors during the checkout process.
By doing this, you can make sure that all the products are compatible with the selected shipping service and payment method.
5. Update Shopee App
It is recommended to regularly check for updates in the app store and install them as soon as they become available to ensure the best performance and functionality of the Shopee app.
6. Contact Shoppe Support
If you have tried all of the above steps and are still encountering the M02 error, it may be time to contact Shopee’s customer support team.
They can help you troubleshoot the issue and resolve it quickly.
Here is the link to Shopee’s support page:https://help.shopee.com.my/