How To Fix SHEIN Checkout Not Working

Are you experiencing frustration with the SHEIN checkout process? You’re not alone.

Many users encounter difficulties when trying to complete their purchase on the popular online fashion retailer’s website.

From unresponsive “Place Order” buttons to payment failures, navigating through the checkout process can be a source of great annoyance.

In this blog, we will explore the common reasons behind SHEIN checkout not working and provide practical solutions to help you successfully complete your transactions.

How To Fix SHEIN Checkout Not Working?

To fix “Checkout not working” on SHEIN, you can update the App, browsers, and check the server status. Additionally, you can also add a new payment method to resolve the issue.

1. Restart Your Device

A simple yet effective solution is to restart your device. This basic troubleshooting step can help resolve temporary glitches that may be causing the checkout process to malfunction.

• For mobile devices, press and hold the power button until the power off or restart option appears.
• Select “Restart” and wait for your device to power back on.
• Once the device has restarted, open the Shein app and attempt to proceed with the checkout process.

2. Update The SHEIN App

Ensure that both the SHEIN app and your device’s operating system are up to date. Outdated software can sometimes lead to compatibility issues, including checkout problems.

• For updating the SHEIN app:
  • Open the Google Play Store (Android) or the App Store (iOS).
  • Search for “SHEIN” and navigate to the app’s page.
  • If an update is available, select “Update” to install the latest version.

3. Update Browser

If you still face the issue, you can try to update your browser.

• Update Chrome:
  • Click on the three-dot menu, go to “Help,” and select “About Google Chrome.”
  • Chrome will automatically check for updates, and if available, it will download and install them.
• Update Edge:
  • Click on the three-dot menu, go to “Help and feedback,” and choose “About Microsoft Edge” to check for and install any available updates.
• Update Safari:
  • To update Safari on a Mac, check the current Safari version by clicking “Safari” in the menu bar and selecting “About Safari.”
  • Then, update macOS by clicking the Apple logo, selecting “System Preferences,” and choosing “Software Update.”
  • If automatic updates are enabled, Safari will be updated along with the macOS updates.

4. Update Device OS

For a better experience on any app, you need to update your device whenever any update is available. 

• For updating your device’s operating system:
  • On Android: Go to “Settings” > “System” > “System Update”, then follow the on-screen instructions to check for and install any available updates.
  • On iOS: Go to “Settings” > “General” > “Software Update”, then download and install any available updates.

5. Clear The SHEIN App’s Cache

Clearing the app’s cache can help eliminate any corrupted data that might be hindering the checkout process.

• On Android:
  • Open the Settings app and select “Apps” or “Apps & notifications.”
  • Find and tap on the SHEIN app.
  • Select “Storage” and then tap “Clear Cache.”
• On iOS:
  • Unfortunately, iOS does not provide a direct way to clear app caches. Uninstalling and reinstalling the app can achieve a similar result.

6. Clear The Browser’s Cache

• Chrome cache:
  • Click on the three-dot menu in the top-right corner.
  • Select “More tools” > “Clear browsing data.”
  • Choose a time range, select “Cookies and other site data” and “Cached images and files,” then click “Clear data.”
• Edge Cache:
  • Click on the three-dot menu and select “Settings.”
  • Under “Privacy, search, and services,” choose “Choose what to clear” under “Clear browsing data.”
• Safari Cache:
  • Open Safari.
  • Click on “Safari” in the top menu bar.
  • Select “Preferences.”
  • Go to the “Privacy” tab.
  • Click on “Manage Website Data.”
  • Select “Remove All” to clear the cache.

7. Check The SHEIN Server Status

Sometimes, checkout issues may stem from server-related issues on SHEIN’s end. You can check the status, you can check the website like UpdownRadar to see if there are any ongoing outages or problems.

8. Review Payment Methods

Ensure that your payment method is valid and has sufficient funds. If using a credit card, verify that it is active and authorized for online transactions.

9. Remove And Add Payment Method

If you’re experiencing persistent payment failures, try removing your payment method from your SHEIN account and then adding it again.

• Open the SHEIN app and navigate to the “Payment Methods” or “Payment Settings” section.
• Remove the existing payment method linked to your account.
• Add the same payment method again by entering the required details carefully.